“Your website is impossible to shop on. It just jumps from one thing to another and it takes hours to do a shopping. When I eventually had my shopping finished you said my slot had expired. So Goodbye Asda”
“Last week over Easter my delivery was cancelled just before it should have been delivered so we had no food, and this week I’ve ordered again and you give me all the wrong cat food, I asked for no substitutions so why give me different food when the shelves are full of what I ordered , every month you get it wrong maybe we should go back to the pandemic when it was a good service , but to leave pensioners without food over Easter when the shops are shut is disgusting , so every month I pay for a delivery and have to go back and collect at least 10 items that you say is out of stock and return the food that I found after the driver has left , but we have been at the shop when it opens and picked up all the things that you have said is out of stock that morning of our delivery , but funny how they are sitting on the shelf, the same as we will do this morning. You need pickers that want there job theycarexwhicwill lose you customers.”
“I don’t know ‘Anonymous’ Darlington but this is truly a poorly stocked store, not big enough to be a home delivery store - which it is, so locals often miss out on items they need or want. The prices displayed are often wrong too. The consistently worst Asda l have ever been in in my life, but have no choice as don’t drive now and nearest to home. Unless l order from Sainsbury’s - which is often cheaper.”
“I went into Asda Ashford today I picked up a couliflower it was. Rank it was black with horrible sticky mould I took it to. The customer service but it was all excuses so people be careful when buying good from their”
“If I could give Asda no stars I would, I placed an order paying for an express delivery and didnt receive the order despite the app saying it had been delivered. Their own customer service tam told me on two separate calls it would arrive by third party delivery driver, guess what still no delivery and now ASDS are telling me they will not refund the mines either. Very Unhappy and will take this further.”
“Well done Asda , this is for all the elderly , disabled or pensioners we had our delivery cancelled hour and a half before delivery last night 30 th March that was to be at 7pm Saturday you had all day to tell us this was going to happen obviously some untruths there, over Easter the shops are not open on the Sunday so no food and the money wouldn’t go back in till the following week because you had a delivery problem , you could of told us earlier and at least we would of had food for the holiday, but all we were told we could re order but wouldn’t get it till the the earliest Tuesday I think Saturday to Tuesday is a long time to wait with no food don’t you !!!!!!! for it to come the following week, so with no food and you offered £10 off I wasn’t after money off just my food that I had already paid for because you take the money even before it was picked , Tuesday is quite a while to wait for my food to possible turn up or was you going to cancel that delivery as well, you are disgusting, and all disabled , elderly and pensioners need to know that have been using you for years or are think of using you just forget it go to one of the other good stores, what a let down you really are , don’t big yourself up with this one person that you have done good for when you let others down, you have probably done this to others , disgusting, no stars.”
“I shopped today in Rochdale I went to pay using a hand held gun but unfortunately the screen froze as did a few others ! and after numerous failed attempts to rectify it I was taken to an empty checkout and had to put my items through and pay that way although this had added an extra 30 minutes in all to my stay I would just like to say Thankyou to Lydia and Bernadette the 2 colleagues who dealt with me they were courteous and professional and even though it wasn’t their fault Bernadette apologised for the inconvenience I would hope that both these ladies where shown this email they deserve a pat on the back for working under such conditions”
“OFF LOADING ALMOST OUT OF DATE FOOD TO HOME DELIVERIES Drivers on home delivery helpful, disabled household, but SHORT DATE PRODUCTS constantly being sent or substitutes that are just stupid! They actually refused to refund goods despite the food use by dates being the stuff you see in the whoops discounted counter but they wanted full price! Today wheelchair user forced to take photos to get a refund, as the helpline said ASDA doesn't keep track of use by dates, how bad can you as a food supplier get! Leigh area, Lancashire, England,”
“Same delivery driver cancelled our drop twice as a disabled client and when complained on the phone expressing my feedback that I was promised the management will contact me within 24-48 hrs. It's been over a week and they clearly not interested or bad communication from Asda. I've always used Asda since I was young and now I have to shopped elsewhere that's £124 of groceries Asda lost from one order.”
“Mostly i am pleased with asda. However i am not pleased when things are occasionally missing or they are unavailable. To be fair this only happens on a busy day eg fri evening or sat morn.”
“Hi just bought a large vegetarian pizza which I paid extra for cooking.It looked like it was in for two minutes. Had to finish off at home and was absolutely disappointed with the end product.As I shop at Asda all the time I won't be buying Pizza again.It went in the bin .”
“On internet Asda had a offer on saying in store offer when visited Blackburn store their checked the price and said it’s coming up with original price it’s not on offer when showed online offer to a manager called James he sated that if it’s not on offer in store must be online offer he could not explain why it said in store offer on internet then to get out of the situation he goes some stores might have offer on I go can u show me we’re it says selected store on net again he couldn’t explain it what a joke of a service from asda”
“North Hykeham Asda has certainly gone down hill over the last couple of years
Fruit is terrible grapes either going bad or sour apples over ripe pears that won’t ripen shelves usually half empty and one person on the customer service desk never enough checkouts open think it’s time to change supermarkets”
“Asda Lincoln should employ someone to take all empty boxes off shelves and bring boxes out of site forward. Today it looked like a bomb site especially in biscuit and confectionery sections.”
“Train branch seems to have stopped till service until 0900 in the morning. I am a night shift worker with a large family stopped to do quite a large shop. Trolley full and was expected to do self service on stupidly small belt. Only one person manning the self service. The lady kindly put shopping though it for me . Rather embarrassing as I am perfectly capable of using the dam self service till but what I object to is how long a big shop takes and how piddling the belt even on the larger self service machine is. Took me 3 x longer. I pointed out that I would be shopping elsewhere. When she kindly pointed out Tesco was doing. The same
I pointed out that I drove past Morrisons but in future would be stopping there as the service people tell you to just ask and someone will open a till for you. Sorry ASDA as someone who can spend more than 200 pounds a week you have probably just lost my custom.”
“Me & my daughter shop online quite frequently on every occasion something has been missing or they swapped them to nothing related to the item that is missing
I thought online shopping was supposed to make it easier for customers which it dosnt as you still have to go another store
We are seriously considering shopping else where in the quite near future
Very unhappy customer”
“Took my payment before even undertaking my click & collect order then cancelled it! So I rebooked and they took the money AGAIN & cancelled it twice! So they’ve taken 2 lots of money from my account for my weekly shop £340!! They say refund will take 3-4days. IM FURIOUS!!!!!”
