“ASDA REWARDS APP STOPPED WORKING WHEN PHONED FOR HELP THEY HUNG UP AFTER LEAVING US HANGING ON THE LINE FOR 45 MINUTES THEY FAILED TO CALL BACK. THREE MASSIVE SHOPS AND THEY FAILED ME AS A 40 YEAR REGULAR CUSTOMER”
“Thank you to my delivery driver, Jack very efficient and he made sure everything that I ordered was out of his van and that nothing had fell out of the bags and he helped me bring it all in to my house.”
“Went on line to buy a russel hobb 3 in 1 blender priced on line £28 from£34 I TRIED TO DO CLICK AND COLLECT to find can't collect for 3 days, so checked store availability to find it was in stock. We drove 13 miles to find that tge price of £28 was only on.line .I find click snd collect archaic as most places can pick in 1 hour .Come on Asda get your act together and stop ripping customers off . After fuel to and from and having to pay £6 more .Even next day delivery was cheaper than what we paid.”
“Since removing the use by dates on fresh food to 'reduce waste' we have been sent mouldy fruit on 2 occasions, with that and the price of everything sky rocketing and the endless subs/not available it may be time I start shopping elsewhere”
“Home delivery missing over £20 worth of items. Claimed a refund but Asda messaged back "Refund not approved ". No explanation and no right of reply, email address not monitored.”
“Went in to buy a birthday cake from the bakery during my lunch hour. I arrived at 12:10pm. The bakery was unstaffed so I approached several Asda “colleagues” and the response was “sorry, not my department” every time. I walked to Customer Service who promised to put a call out over the PA. She did not!
I stood outside the bakery until 13:00 when someone arrived to start their shift. By this time my lunch break was over. I decided to wait for the cake and got back to work late, still not having eaten my lunch.
When I enquired about the cake I told them I would be popping in at lunchtime and no one told me that staff would be absent. Why was there no sign stating “out to lunch” or “closed”?”
“I shop at asda every couple of days. Can asda explain a sudden price hike in there just essential kitchen towels. Monday 3/10/2022 priced at £1.09. Today Wednesday 5/10/2022 priced at £1.50 that a price hike of 41p. I thought the just essential range was to help your customers with the cost of living. And before asda come back and say it was on rolled back. It has never been on roll back. WELL DONE ASDA.”
“Order online delivery. About £20 worth of item missing. Request a refund. Receive this reply from them. We’re sorry to hear you were not happy with everything you received. However, we could not approve your refund. We’ll use the information you passed us to make sure we improve.”
“Absolute shambles! Not enough manned checkouts, had to wait ages to get served which is not great if you have frozen food in your trolley. Items have been out of stock for several weeks. Customer service is very poor. 'Happy to help' slogan is a joke!”
“Your delivery drivers, Charles, went above and beyond today. I didn't realise he was deaf at first and I only mention it so that you compliment the right gentleman. He brought my shopping in, helped me unpack it and then managed to take the security tag off a bottle of gin which was needed for Saturday. I am unable to go out to the shops as I used to once upon a time and I am so grateful for the help I reveived. Please pass on my thanks. Regards Janet Lowe”
“Absolutely horrendous, won't be shopping with Asda again. Left us with no shopping which we was expecting today. This shopping is for my kids school lunches for the week, at nearly 7pm to tell us they cancelled it because they have problems with their drivers technology stuff absolute shambles. Don't get nowhere with customer services either. People go elsewhere they are a joke and don't care about their customers”
“Absolutely abysmal. Food was due at 9am. No show. App finally said it can't be delivered. Called at lunch to be told we should have had a call and it will be here at 2pm. No food by 4pm. App then says it cannot be delivered. Called customer service a second time. Will be refunded in 3-5 days. Absolute joke! Do not use! Wasted the whole Sunday as we had to stay indoors.”
“Time to shop elsewhere. Asda gone right down in my estimation. Used to be a good one stop shop for all my weekly essentials. Now, like everywhere else prices going up every week. Limited to their essential items, 3 pet customer, yet when it was smart price, there were no limits how much you could buy! Shopping now at Aldi and Lidl. Much better shopping experience, and a lot cheaper shopping bill 😀”
“Placed order for delivery on Thurs. 22.9.22 between 3 & 5. Did not receive order receipt so I looked at my account online only to find my order had been cancelled. No email or telephone call to explain the reason for cancelling. They have email address & 2 telephone numbers so no reason for not contacting me. I did not receive a "how did we do" email today, I wonder why? I pay for delivery pass, waste of money if I can't get the goods delivered!”
“Asda finally trying to be like tesco with the rewards app but unfortunately have fallen short on the technical side, you really should be thinking bigger numbers then 250k downloads as a customer service worker told me you expected. Should of done your homework more on this, cant scan a recipe in cant be used unless you have a smart phone and if its busy and it dont scan will people wait around for the help. Very disapointed asda”
“The asda app is pointless I have been locked out and cannot retrieve my password, why not just issue your loyal customers with a card instead like tesco, I will not use Asda again”
