“I'm a lover of George clothes and also their home items. I am a regular shopper in the store at the Fort in Easterhouse. I've never had a complaint to make about any item I've purchased or the staff and customer service they provide. However, this morning the store was particularly busy, but with plenty of staff on the checkout, it was moving pretty fast... I did notice that there was one voice calling for customers to go to the bottom tills. ANGELA ⭐️ was her name, she seemed to be getting through more customers with a very PLEASANT manner, no rushing, smiled and made conversation the whole time she was serving. (A few of the others seemed to be under pressure).
Also while shopping I was looking for a mirror to try on a hat, I asked an elderly male store assistant where i could find one, instead of directions, he lead me straight to the other end of the store to the 'one and only mirror' 🤣 Well done, I'm impressed. Especially with Angela ⭐️ What a great asset to your team ⭐️⭐️⭐️⭐️”
“I have been really struggling to order a lot of my favourites for months now, and on top of this I have been trying to order Asda diet cola 2 litre bottles for nearly two months now, and asda has put the Asda sugar cola 2 litre bottles back online, but not the diet Asda 2litre bottles, my husband is a type one diabetic so he can only drink Asda diet cola, my delivery comes from Asda Filton store Bristol BS34, and we have no transport or support nearby, and no one can drive for medical reasons in our house,”
“Asda have the worst customer services I have ever dealt with. The home delivery is atrocious all out of stock or terrible replacements with short dates. I will not shop here again after my last experience with them shame on you asda”
“happy to help it says on back of asda staff .well i wanted to use the coin machine to donate some coins i asked the for help to use the machine .the guy who i asked all i got back was abuse i only wanted to DONATE the only thing he was interested in was sitting on stool looking at a screen i got no respect from this human what so ever i will use another store now asda tell your staff to pay more respect the older people in life i am 70yrs old all i wanted to do was donate to charity”
“Please a order online and you had no stock available and I cancelled the order and still you took the money from my account £50
Two days after the cancellation I'm very disappointed with your service will never order online again it's been 18 days and still waiting for the refund.
Gulzar Mohammed”
“Asda caerphilly
I ordered 3 items on there click and collect .only 2 items arrived one was stolen as it's on the delivery note inside the box which is too small for the stolen item so who ever packed the item up stole the item as I dont have it . . Item now out of stock it was in stock when I ordered and paid for it .
Customer service was a waste of time get more help out of a robot
Scripted reply which was I can do a refund I can do a refund.
I dont want the refund I want what I ordered and PAID FOR to be delivered why do these companys think just give a refund is acceptable ppl dont want the refund they want the items they bought and paid for.
So completely useless click and cant collect .”
“French Baguette , recently these have changed at the Blackpool store. It appears they are smaller although the wieght is the same but the bread is very dence in side . It's almost like the bread is not being proven as there is no rise just very heavy. I don't know if is not being baked the same which is disappointing as the price has almost doubled over the last few months.”
“Not ordered anything. However just looked at website in anticipation. But what in earth has happened to Asda. Awful irritating website and not one thing that interested me.”
“Very aggressive delivery driver( huyton Liverpool), I heard a noise outside looked and seen a Asda delivery van very close to my car (enough room in street for him to not park like that ? )went outside to check to see if any damage I was happy that there wasn’t I was about to leave it at that and not say anything then he shouted to me what’s the problem so I explained calmly how close he was to my car he said back to me fairly aggressive the van has cameras and to report it I then tried to explain to him why I came out to check he wasn’t interested just shouted over me so I tried to leave it at that when I was going back in side he was shouting at me three times that he was coming back to sort me out !!! I try to sort this out as calmly as possible this happened 7:55 in the morning !!!”
“Refused a refund on lost items. Made me feel like a criminal for daring to ask. Customer service completely and utterly useless- rude and unhelpful. Never buying from them again.”
“Asda in Dover have removed a manned checkout and installed a self service one. Why oh why do people use them!! More people out of work. It saves company a fortune long term but they don't pass on savings to customers by offering a discount for their use. The worse example I have ever seen of this nasty practice is in Asda in Folkestone. Utterly disgraceful along with their very high prices. Seems to me that this company can now be compared to Aldi, which is of course the worse of them all for quality and ludicrous checkouts.”
“I am still waiting for my grocery delivery - it is 1hour 40mins from my delivery timeslot. Customer service cannot tell me if I will get my delivery or not. I have been charged and have been sent a receipt!”
“Asda irvine north ayrshire.
Usually I have no problems with asda or staff but, the pay point has been out of use for a week or more! This is an inconvenience for many but mostly your older customers who are trying to get everything done In one place, this means they have to hunt around for somewhere to top up heating and fuel bills.
Asda you can do better than this surely.”
“Online shop is utter rubbish - so not user-friendly and week after week there are issues. Today whilst amending my order, the basket apparently timed out (with no warning) so I lost my slot that I had had booked for over a week. Then when trying to book a new slot, there were technical issues and I lost all of the changes to my basket. DO NOT SHOP ONLINE WITH ASDA!”
“I visited your store in Crawley , West Sussex yesterday and I received great service from one of your Staff called Lauren . She is a credit to ASDA and should be commended.
Mrs. Robbs , Horsham , West Sussex”
“Went to Asda Wembley new self service tills take 3/4 of check outs. Long delays at all of them. Staff telling you to move to different self service section which are already full. I thought the Shop looked grubby. The till I used was dirty not great for COVID being dirty and hundreds of people touching them. Just a shambles and very low stocks .Certainly needs a makeover.”
“Don't order online. They can not bring the food and still request the money and they really do not care If you have 3 children at home who are hungry because of their incompetence didn't even offer to bring my shopping the next day nothing at all and I can't get my money because its still a pending transaction. Disgusting company.”
“Today was disgusting the lady on customer services was extremely vile rude calling me a baby as if she was taking the mic her attitude was not acceptable she had blonde white hair definitely short lady she was shouting at other public i felt intimated il never go here again this is today 13/9/21”
“Went to Asda Burnley to complete my week's shop after retuning back from Scotland I decided I would go straight to Asda before returning home to find out once I had completed my shop and put this through the self scan I was told that there was no bags all that could be offered was a tiny George bag meaning we had to pack this all back on to the trolley and carry it back in to the house singly absolut joke Asda”
