“Very disabled friendly, their scooters make shopping so much easier for me. Additionally you have a good selection of clothes for sale at such reasonable prices and food is cheaper than other local stores.”
“Disgusting service, delivery slot for 8-9pm it's now 23.33 still have not received, asda bishop Auckland store closed at 10pm so cant contact them, if called customer service team.. who in his own words, cudnt giv me any information, cant say if it will show up or not. Theres been no communication at all, and this isnt the first time this has happend, so chances are they will try deliver it at some random time Tomoro whilst I'm at work. The service is very disappointing, I'm beyond angry with them at this point.”
“Very bad Customer Service,M7 4UF kick me out from the store just because I dont want to use their baskets. Very rough and disrespectful, I was very disappointed and never go there again I will spent my money in another store but not in Asda anymore Who is the looser?Me or Asda?Haha”
“Had Ginos Mamas meatballs tonight. Too much tomato flavour and only 4 meatballs in some sauce. No indication on box regarding recommended number of servings. Poor value finished it all myself.”
“Went to your store in wolstanton to get a pre-cooked chicken . Got home and made me and my daughter a sandwich. It end up making us really ill . Sent a email to the complaints department no response. Went into the store they told me that they needed the product. Phone customer Service they told me that a picture is not good enough. Absolutely ridiculous me and my daughter were really ill for 2/3 days to be told basically so what absolutely disgusting . Then to add insult the bloke on the telephone offered me a £10 voucher as a goodwill gesture really so I payed £5.99 just to make me and my daughter poorly and no one at Asda clearly cares”
“Online Order to Wisbech Asda - I ordered 10 Bottles of Asti Rose * at £6 each (shelf price) = £60 less 25% discount buy 6 or more on selected drinks = £15 disc makes amount payable £45…. I also ordered 10 bottles of original Asti at £7.50 shelf price but these were Substituted by 10 Bottles of Asti Rose * at £6 each (shelf price) BUT I was charged £7.50 for each bottle (shelf price * £6) making the total I was charged after discount £56.25, which should have been £45. That is an OVERCHARGE of £11.25... The total amount £131.75 I was originally charged before the substitutions of the cheaper Asti * did not differ even though the goods I was given were on the shelf at the cheaper price of £6.00 per bottle…? I did try to explain the overcharge to Asda staff at Customer Services on the phone (spoke to somewhere abroad who could not even get my name correct) and I once again tried to explain the overcharge when I collected the order but the 2 girls I spoke to all seemed incapable of working out the small sum, or to understand the Overcharge. How I wish I had cancelled the whole order. This is not the first time I have had a problem with Asda orders but it will be the last…I am totally shocked that Asda would Overcharge a customer and not refund the Overcharge. I will never trust Asda again and will not ever shop or buy from Asda again or recommend Asda as Trustworthy to anyone. I should have looked at Trustpilot Asda Reviews first, the reviews are truely awful....!”
“I am not very impressed with asda Filton store, or Asda customer service, no one called me today all I got was a simple text from asda, and spoke to someone this morning, and I was promised a call back from them, to update me, before any decisions was made, and to give me time to do a reorder, and a reversal, but they ignored all this and no one called me at all, and went ahead and cancelled the order and did a reversal, but because it was done so late, I can not get a delivery until Wednesday , and my husband is a type one diabetic with other medical conditions and no one can drive in our house for medical reasons and we don't have any support nearby to help us, so feeling very stressed about this and I don't no what to do, as we have no food in the house,”
“Asda Bootle, Liverpool. Been remerchandised, so took 45 minutes to find my usual items. Got to till and told no carrier bags ??? No notices to warn customers, no recorded message on speakers, just food stranded at tills. I left my goods and walked out. They wasted nearly an hour of my life, I'd encourage others to do the same. Someone gets paid a lot of money to make decisions there. Love to know who got paid for that one. What a team of Jokers”
“I have been trying to order Asda diet cola 2 litre bottles for nearly over three months,I have first got a reply from my feedback and reviews, saying that the reason why was because of the C O 2 levels, but when I mentioned that you can still stocks Asda sugar cola 2 litre bottles and Asda fruit flavoured diet drinks, they changed their mind and then emailed me back again saying that the buying team says that it is been discontinued, because it is not selling well, I then mentioned that why there computer system is showing that it is not selling well, is because when I spoke to someone in customer service they said that my local asda store in Filton Bristol has been struggling to order Asda 2 litre bottles of diet cola for quite some time, I am not very impressed with your company as my husband can not drink sugar cola 2 bottles or fruit flavoured diet fizzy drinks for medical reasons”
“I would like to commend Daniel on his super customer service on 25 Oct 21. He made courtesy call to explain his delivery van had broke down and may not be able to deliver my shopping order or would be very late. On discussion found out he was local and able to collect my shopping from him so all sorted. Thank you TP”
“Generally I like Asda stores lots.
They sell many good value clothing items, but have no changing rooms in their new look stores. Inconvenient.
PLEASE be especially aware of buying a "preloved" item. They have to be purchased outright, and CANNOT be returned or refunded if they do not fit.
Although this is clear on the item's label, it makes no sense to me at all...some types of clothing (such as jeans) simply must be tried on before buying...👎😳🤔”
“I'm a lover of George clothes and also their home items. I am a regular shopper in the store at the Fort in Easterhouse. I've never had a complaint to make about any item I've purchased or the staff and customer service they provide. However, this morning the store was particularly busy, but with plenty of staff on the checkout, it was moving pretty fast... I did notice that there was one voice calling for customers to go to the bottom tills. ANGELA ⭐️ was her name, she seemed to be getting through more customers with a very PLEASANT manner, no rushing, smiled and made conversation the whole time she was serving. (A few of the others seemed to be under pressure).
Also while shopping I was looking for a mirror to try on a hat, I asked an elderly male store assistant where i could find one, instead of directions, he lead me straight to the other end of the store to the 'one and only mirror' 🤣 Well done, I'm impressed. Especially with Angela ⭐️ What a great asset to your team ⭐️⭐️⭐️⭐️”
“I have been really struggling to order a lot of my favourites for months now, and on top of this I have been trying to order Asda diet cola 2 litre bottles for nearly two months now, and asda has put the Asda sugar cola 2 litre bottles back online, but not the diet Asda 2litre bottles, my husband is a type one diabetic so he can only drink Asda diet cola, my delivery comes from Asda Filton store Bristol BS34, and we have no transport or support nearby, and no one can drive for medical reasons in our house,”
“Asda have the worst customer services I have ever dealt with. The home delivery is atrocious all out of stock or terrible replacements with short dates. I will not shop here again after my last experience with them shame on you asda”
“happy to help it says on back of asda staff .well i wanted to use the coin machine to donate some coins i asked the for help to use the machine .the guy who i asked all i got back was abuse i only wanted to DONATE the only thing he was interested in was sitting on stool looking at a screen i got no respect from this human what so ever i will use another store now asda tell your staff to pay more respect the older people in life i am 70yrs old all i wanted to do was donate to charity”
“Please a order online and you had no stock available and I cancelled the order and still you took the money from my account £50
Two days after the cancellation I'm very disappointed with your service will never order online again it's been 18 days and still waiting for the refund.
Gulzar Mohammed”
“Asda caerphilly
I ordered 3 items on there click and collect .only 2 items arrived one was stolen as it's on the delivery note inside the box which is too small for the stolen item so who ever packed the item up stole the item as I dont have it . . Item now out of stock it was in stock when I ordered and paid for it .
Customer service was a waste of time get more help out of a robot
Scripted reply which was I can do a refund I can do a refund.
I dont want the refund I want what I ordered and PAID FOR to be delivered why do these companys think just give a refund is acceptable ppl dont want the refund they want the items they bought and paid for.
So completely useless click and cant collect .”
