“I made an online delivery and it was not delivered at all. The driver left feedback without claimed that he had not received a response upon arrival at my address. I was very disappointed to hear this response as I had been waiting hours for this delivery. In any case if the delivery had been cancelled then I would have expected at the least for Asda to to inform me that had been cancelled. This has happened to me before which is why I have had to leave this review sadly.”
“I booked a slot from 20:30 to 21:30, I got a text saying it may arrive earlier than usual. My order didn’t arrive at all, when I called customer services they told me an attempt had been made but no was able to receive the order. Which is a lie because I was looking outside my window the entire time and no attempt was made whatsoever. They were able to reschedule my delivery for the next day but by then it was too late. Never shopping online there again.”
“I was ordering groceries online for the last 2 months, and although they do have good prices and products, I will stop ordering from them anymore as they always sent products with just 1 day till the expiry date. The fruits and vegetables they bring are off and I need to throw away some of them. Its pity as I like shopping in ASDA and they have good products, but the online service just doesnt do a good job.”
“The selection from Asda has always been amazing, so many choices and funky styles. Their clothing ranges and home ranges have so much to offer to all age ranges and colour palettes.”
“I had an order arranged for tonight between 6pm and 8pm. I received a text at 11am this morning saying the order had been cancelled. No explanation was offered. When I rang the customer services, ASDA could not offer an explanation as to why they had cancelled my order. As well as this, they offered me a £10 'good-will gesture'. When I said i wasn't happy with this, they cut my off the line.
For such an abysmal service from such a large company, I think that is disappointing and shocking.”
“the delivery guy was a fascist he turned up at my door and threw my food through my letterbox. the fruit was mouldy and the delivery was 4 fucking hours late.”
“I have tried to contact Asda Customer Services. Started with multiple choices, was put on hold for ten minutes having given my details such as name, phone number, post code, etc.
Was told that I would be put through to the appropriate department and was once again put on hold.
I then went through to a call centre in the Phillipines, who wanted all the same information that I had just given.
At no stage was I asked what I was complaining about. What a waste of time.
I will not be shopping at Asda again”
