“I was expecting my delivery between 7.30-8.30..
Its now 1.35am and I am still waiting!!!!!
Appalling service.. Dont even have the decency to call and apologize for the delay.. I have rang them twice and they assured me that they would be here by 9.30-9.45.then they said 11!!
I have wasted my whole evening looking out of the window waiting!!”
“Thank you Asda and a happy not new year....
I trusted Asda for my New years day Dinner so i bought a Uncooked Chicken and 2 Lamb Rolled Breasts.... After cooking the Chicken to our Horror there were Maggots inside the Chicken and the Lamb Breasts were so fatty it was uneatable. I just wish i had taken photos but did not want to upset other customers by the pictures.
So for our New years day Dinner we ended up eating Tuna sandwiches and salad so thank again Asda in Carlisle Cumbria.”
“Abbey Park store in Coventry again.
In the run up to Christmas, I cancelled three orders ( plus one they cancelled as they could not deliver, and despite being assure it would be delivered the next day it was cancelled), including my Christmas delivery, as I had zero faith they would deliver what we needed. The orders prior to this were averaging 60% of what we ordered delivered. Ordered from Sainsbury and got every thing on all three orders.
Today I have an order coming from Asda, out of what I ordered, they are sending 31% of what was ordered.
Luckily Sainbury is a two minute drive away.
We are forced to go there in person because of Asda's failure.
Have also discovered that chicken is cheaper than Asda if you weigh it after it is cooked!
This we have found to be true of many products where Asda seems cheaper, they are not!
Asda's customer service does not even reply to messages, very disappointed all round with their lack of performance and the fact that they actually just don't care.”
“Asda has the worst delivery service across the country! Today it turned out that the driver gave up on finding my address and left without attempting the delivery. Even when the delivery is successful, the amount of substitutions/missing items is unacceptably high, not to mention the headache their poor online platform can cause whenever I place an order... Avoid Asda at all costs - they may be slightly cheaper than some of their competitors, but they are also by far the most unreliable one.”
“I am disgusted with Asda we were shielding so had recurrent slots all year but Xmas and New Year they just stopped those two crucial slots which I find is unacceptable. Luckily managed to get slots with Morrisons who also don't have 11 substitutes each week so now have moved yo Morrisons. Drivers much more professional too.”
“delivery was late when i rang was told would be there at a time that had already past and once it went past delivery time there was no update on time. will be going back to tesco as soon as i can get a delivery slot .rubbish customer service”
“Click and collect
2 substitutes were useless. Milk had less than a weeks shelf life. Cabbage was yellow. Never again. Is it your policy to palm shielding customers off with the left overs? It certainly seems so”
“Ordered 3 weeks prior for Xmas delivery to be told two days before,no stock
Total lies,store full of product.
Phoned customer services to cancel,and told to let them turn up and not accept ????? Mindless
Now waiting a week so far for my money back from a company that has millions,while I'm struggling .
Should be ashamed of your service it's weak and pathetic”
“Hi I bought a extra special luxury Christmas pudding in jun 2016 we opened it on Christmas Day 25/12/2020 and it’s the best one that we tasted it was 41/2 years”
“Asda online shopping delivery men have been nothing but cheerful and helpful. I was disappointed that my driver today had to refuse a Christmas tip, due to company policy. These drivers deserve some acknowledgment for keeping us fed during a nightmare 2020”
“Very happy with our online order today 21st of december 2020 at 7pm have had our 2nd order with you now and both occasions have been fantastic.
The driver bradley was social distancing at all times. Our delivery was very prompt after a quick text to say he was on his way.
Will definitely recommend to our friends”
“Re: Asda delivery orders, Why can I order items online for delivery one day then a couple of days later if I amend the order during the checkout I am told my previously ordered items are not in stock.
As a self isolating customer I find this very annoying to not have my order completed. Do you not use the computer stock checking system to ensure that an order can be fully completed especially if the items are ordered well in advance (at least a week).”
“I have yet to receive an order from ASDA that did not have damaged or missing items. By missing, I don't mean not available (thought there is a lot of that). I mean NOT picked properly. By damaged I mean a tin so badly dented that the lid seal had broken, liquid come out and then dried on top. Inside was rotten and stunk. The picker did not notice, apparently
This is my last ASDA order..”
“first time shopping online with ASDA and the amount of substituted items in my opinion for such a small order is poor. My main concern is that you charge up front and then let me down when you cant supply the items I ordered. If I shop in store I get the items I want go to the till and pay! So why not the same when I order online and pay when I collect then avoid you over charging and making me feel awkward when it come to accepting subsites, which bye the way two were in the store the day before!! I think you are more interested in your business than the customer, very poor. Shall not use again”
“Not impressed yet again Asda are putting there extremely vulnerable high risk customers at risk as all the other supermarkets are delivering newspapers again and Asda are not so even though I can have my shopping delivered I still have to go out and put my family at risk to get the newspapers also I have noticed on the Asda online grocery shopping you can buy magazines but not papers this needs sorting out”
“Staff are never too busy to help. Good quality George clothing and great guarantee and refund Policy.
I visited today and gave feedback for an employee I hope she receives a Reward & Recognition based on my feedback.”
