“I am 68 with disability and live in a flat. The driver turned up and refused to come into the block (small pensioner block) , swore at a neighbour who tried to explain I couldn’t come down and told me it was company policy not to enter ANY building. He took the food back telling me his life was important nd mine was all but over.
When I called the helpline they offered me a £15 voucher I wouldn’t be able to spend. If this is customer service I despair. Asda have lost not just my business but that of my very large family.”
“Asda Harehills lane . Leeds
Would just loke to say thank you to the lovely nan who was working today , i think he was the mananger or something like . But regardless of this he jus helped me and my little girl no matter what rank and shoee6d amazing customer service skills and tespect .. sorry i didn't catch the name but credit to those who work at harehills lane asda . Leeds
Big thank you to you who ever you are, ypur a lifesaver .
Much appreciated”
“Help centre is totally disappointing! Could not get through to romford branch. Got a click and collect order ready to be collected however I was told to isolate. I could not get a delivery same day, needed food by the time click and collect was ready! They could not cancel my order and no refund for few days. I offered to go to the pick up point instead of going inside (isolation) this was I get the food I ordered and no contact with anyone.... still said they cant help me. Disgusting service. I shop inside the store most weeks and been fine but service on the phones are bad.
Avoid”
“I like to use this review to highlight the amazing job your delivery drivers do. My mum who is quite elderly in her seventies was awaiting her first shop with Asda and in the current times this delivery service is a vital lifeline to the elderly especially with rising numbers of cornavirus. My mum had her groceries delivered by John. John was very customer centred and my mother felt he was very professional as well as friendly and courteous. John delivered my mums groceries on the 29/11/ 20 in the limavady area and really this review is just to thank John and let him know he is providing an first class delivery service.”
“Hi, I had awful experience with Asad photo. I have ordered 2 mags as anniversary present for a couple. Had delivery within 7Wd and 1 mag was broken. I send email no one came back, other - no reply at all. Called - they send we will send replacement. Ok. ", 3 weeks pass by, anniversary day pass by, I gifted one mag and promised other shortly, but after 4 weeks still none received. Called again twice and they refunded cost of 1 mag, no postage.....as I promise 2nd mag I spend again on mag and £4 on postage and had delivery of 2nd mag finally, but....again broken......Awful...I wish I never ordered 1st mag at all....now I have sent 2 emails...no reply...I can see again that I just wasted postage of £8 to date in total, twice delivered broken and still to date haven't had full 2 mag (His& Her) anniversary present, a couple that meant to have 2 mugs has only 1 ….awful situation I am in and asda team just don't care.....postage is extremely expensive for service they have......Now, I just want my money back and do not recommend to use Asda Photo online …..it be more reliable to buy from elsewhere.”
“My delivery Rrived early tonight.It was delivered by Alex.I was not ready for him.No problem,he sorted it all out for me.Very friendly( not like some people who have lelivered.I live in Eastbourne.I would like Asda In Eastbourne to know.Thankyou again Alex.”
“I've just shopped at Oadby stores and was asking about your enforcement of wearing masks. Clearly there are customers walking around with no masks. It should not be our job to confront these people to wear masks. Regular vigilance should be made by all of your staff so a tighter policy is enforced. If you don't allow one customer who doesnot wear a mask than a clear message is sent out and others will learn from this. People are also wearing masks around their neck not mouth, only to slide up the masks when cobfronted.
I appreciate certain people might be exempt than one they should be not in the shop and two whole families can't be exempt. Should they be declaring a certificate to show they are exempt or we can all give this excuse.
Would appreciate some feedback
Rgds”
“I was in Asda store in Larne this morning. I understand home delivery orders have to be picked but it was ridiculous that there were 9 members of staff in one of the aisles and no social distancing rules observed - either among themselves or with the few customers who were trying to shop around them”
“Went crewe asda minding my own business and a guy who I accidentally bumped my trolly into went raging mad up my face threatened to take me outside to beat me up im 57 and this made me truly shakin and shocked but the guy had been in once shoplifting and second time they got him in office he was very unhinged high on drugs and most definitely a threat to customers but my upset is after security kicked him out only when I was threatened they just let him out office he wanted to kill someone that day why did security not escort him out ? They let him go knowing he was on something and it's there care and duty to make sure customers are safe I went in Asda smiling but left a total wreck I wrote to head office and all I got was well manager offered you glass water? But I want answers and manager never available when my husband and daughter wanted to chat to him to be assured he was banned all I'm saying is what if he had knife I was with my 16yr old daughter too left her shakin crewe asda”
“I would like to praise Jodie from Asda Dalgety bay for her help and patience when trying to use the photo machine, she couldn’t do enough to help me at the start of her shift, much appreciated.”
“My boyfriend went to asda and the security guard keeps being rude to him and doesn't wear a mask and acts rude and entitled and patronising him and his dad and last time he went there to do food shopping, there was three people at the tobacco area and they were close together and not even social distancing , it's so frustrating and they need to get better staff and get people to actually social distance including customers and members of staff as we've got to look out for each other and look after to people's health and be considerate and kind to one another x”
“Ordered 12pack Brewdog beers at £12.
Asda substituted for only a 4 pack but still charged us the price for 12.
We were shocked to find that Asda refused to refund the difference!
On their website it clearly states
8 pack £10
12 pack £12
And yet they charge us 4pack at £12!
Online store. Crewe. Cheshire.”
“*** ABSOLUTELY UTTERLY SH**T SERVICE!! ***
Absolutely disgusting service! Firstly a rough black female delivery driver dumped my 8 heavy crates on top of each other, then knocked quickly and went and sat in her van listening to her music on full blast! As i was forced to lug these heavy crates back to my door to unload, and i have a severe neck injury! And i gave her two items for a refund and i never got that back even after 2 weeks of chasing it up, wasting my time ringing repeatedly, what a nasty lazy driver!!
Secoundly the following week after a delivery driver named Mark was booked for a delivery and he deliberately never turned up, then my order was cancelled due to his laziness and incompetence! I contacted the CEO dept only to get a proper nasty witch of a woman named KIRSTY who instead of rectifying these persistent issues with their delivery drivers by contacting their managers to prevent it from happening again, she suspended my account for no reason, and i have a delivery pass which i paid a premium price for! What a spiteful nasty evil person!
Absolutely disgusting service by their senior staff who deliberately condone their delivery drivers utterly sh**t service!!
DESPICABLE STAFF AND EVEN MORE DESPICABLE SERVICE! BAD KARMA TO THAT EVIL HAG, FOR DOING THIS TO SOME ONE WITH A DISABILITY AND SEVERE NECK INJURY!!!
**** AVOID!!!! ****”
“Totally unhelpful and staff who even at the customer service couldn’t tell me if they stocked a simple product such as molasses.
The best service I received was being told to look everywhere I would expect it to be and if not, then they may not have it.
The worse was “I don’t know” and then carried on stacking the shelf.
It’s like a different world at my local Sainsbury’s.”
“Had another online order delivered today. Whoever picked my items was spot on. The delivery driver, Dan, was absolutely delightful. He was charming and helpful. A credit to ASDA.”
“DO NOT ORDER A DELIVERY! They said they'd arrive between 11am and 1pm. At 10 past 1pm they sent a text saying they were on their way before sending a text 4 minutes later saying they had cancelled. And now I'm left with empty cupboards during a pandemic and I can't go shopping myself as I'm recovering from surgery to fix a broken collar bone. Phoned them up and they were totally useless, just said that I cancelled it. Absolutely fuming. Not worth the time, money or oxygen. Won't be ordering from ASDA again.”
“I amended my order for today yesterday afternoon and for some reason it did not go into my basket but went into another order but I am locked out of my order and the order is on the 16th of November,and I can open later orders and amend them and I have not had any emails in my email address but the order is in my account but when I click on it it does not show any shopping at all and no money very confused about it it needs sorting out”
