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Balsam Hill Reviews

1.3 Rating 450 Reviews
4 %
of reviewers recommend Balsam Hill
1.3
Based on 450 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

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Balsam Hill 1 star review on 1st January 2025
Mark Speck
Balsam Hill 1 star review on 15th December 2024
Mike Stout
Balsam Hill 4 star review on 22nd December 2023
E.Graham
Balsam Hill 1 star review on 28th August 2023
Jon
Balsam Hill 1 star review on 28th August 2023
Jon
Balsam Hill 1 star review on 17th February 2023
Mary Beth O'Brien
Balsam Hill 1 star review on 23rd December 2022
Lynn G.
18
Anonymous
Anonymous  // 01/01/2019
I ordered a tree and never received it. They insist that I did but I never saw it. Then they said they will refund me 30% of my cost. Said they sent that and again I never received it. I will never purchase from this company again. I am very disappointed...
Helpful Report
Posted 10 months ago
The tree has many issues. It does not hold ornaments- as the branches are too fluffy to allow ornaments to attach and if you are lucky enough to get one on, the branches are so flimsy the ornaments fall off. I hate our tree. My daughter said, “A Christmas tree has one job, to hold ornaments nicely and this one failed.” I called to return the tree but they said no. Balsam received this review and replied that they reached out to me but they didn’t. They don’t care.
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Posted 11 months ago
I had purchased a scent machine a while back. Did not receive and they sent out another one. I have been in contact with them a few + times. I needed a new plastic tube for inside scent machine. I would have purchased it, but when I talked to a guy on the phone he was, oh wow I don't know where you would get one! Not sure a second time. The best one, my girlfriend said check out something (?) another type of gadget from a plug in, that worked for me!! What? Very displeased with customer service. They have no clue! Could it be, they were not happy with sending out another machine. Just needed to put this out there, since I paid $99.00 for this and have not used it in over a year.
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Posted 11 months ago
I don’t think this company gets enough credit. I had a few issues and they responded to my email in 7 MINUTES. This company is on top of it and the quality is amazing. Looks like issues people have are with the lighted trees. I highly recommend there trees and non toxic which is huge with kids/pets ( did not get a tree with lights btw as lights go out so I put on my own)
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Posted 11 months ago
I've ordered several items over the years and have been happy with their quality. However, their return policy is unreasonable. My items came 12/20 and returns needed to be completed within 30 days OR by 12/25, whichever is sooner. Had the 30 days, but they would not accept the return.....have to pay your own shipping at $10/box too.
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Posted 11 months ago
I purchased a Balsam Hill Fir tree. I learned that once the warranty is up, which is three years, that you will no longer be able to order replacement master bulbs. If that master bulb goes out, a large section of your lights won’t work. The live chat suggested I look for the bulbs on Amazon, and appreciated my understanding. I will not buy another very expensive tree from Balsam Hill
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Posted 1 year ago
We purchased wreaths, tree topper, numerous sections of garland, a tree, etc. etc. with the exception of the tree all the prelit lights are out with two years. You receive a 1 month warranty and their customer service refuses to make it right.
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Posted 1 year ago
P.O.S. Already threw it away. So much bad I don’t know where to start, but I’ll try. The tree’s branches droop and are beyond being able to “fluff”. Any ornament with any kind of weight is hard to hang and pulls the branches(es) down further. The top does not allow for a Star or Angel. The upper part is WAY heavier and bulkier than the company leads you to believe. They show a petite woman assembling that top part. NO WAY! It’s borderline false advertising in my opinion. And don’t plan on easy storage. The bottom part is on wheels, but you better be storing it on the same level in your home where you display it, because it easily takes 2 people to get it up and down stairs. My advice is to stay away. There are plenty of other options.
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Posted 1 year ago
The company has gone down hill greatly and the customer support is more like customer harassment. We have had four trees that have all made it one full Christmas season and never through the second season without failure. We had one replacement honored under warranty and any replacements still originate off the initial tree purchase date. So essentially, there's nothing they will do if the brand new "replacement" only works once... you're simply out. It seems they price the trees higher to cover the fact they are planning to replace them one but then you're on the hook from then on with their warranty policy. I think I'm more frustrated by the fact I was foolish to buy into their false quality for longer than I should have. Caveat Emptor.
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Posted 1 year ago
Accidentally ordered two tree collars on Dec 15 2023. Wrote them about this wk after Xmas and never heard back. Couldn’t get anyone on phone. Finally today did get a real Person and was told they are not returnable. $250 down the drain. These people are robbers and should be arrested
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Posted 1 year ago
I guess Balsam Hills rating of 1.3 stars and says a lot about its credibility. Ordered a tree and it was supposed to be delivered before Christmas. Never arrived, no shipping status, nothing. Tried to log in with my credentials and a "data does not exist" message is returned. I sent email to the company, and it was returned as a non-existent email address even though it a link on the email confirming my order. DO NOT DO BUSINESS WITH THIS COMPANY!
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Posted 1 year ago
We bought our first Balsam Hill Christmas tree and needed to change the size so an Angel would fit on top and not touch the ceiling. Trees were exchanged in record timing and we had our tree up right after Thanksgiving. We have been enjoying ALL the Hallmark Christmas movies, alongside our BEEautiful 9foot Balsam Hill Christmas Tree. BEEAUTIFUL addition to our family room. Will leave it up until The Ephiany when the three wise men come. :) To our surprise, we recieved a gift in the mail from Blsam Hill, thanking us for being a valued Balsam Hill customer. It was a generous block of Dark Chocolate Pretzel toffee bark. DELICIOUS!!!!! If you offer this chocolate we will buy it every year. THANK YOU BALSAM HILL for a BEEautiful Christmas Tree and this DELICIOUS Dark Chocolate Pretzel Toffee Bark. Rick and GloryBe
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Posted 1 year ago
Ordered a tree in November started to worry about the beginning of December tracked the tree they said it was delivered, but it never was. I want my tree but no customer service. Very disappointed
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Posted 1 year ago
There is not an option for an unlit white Christmas tree. This is not Christmassy.
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Posted 1 year ago
As a customer with choices, I want to make you aware of my experience with Balsam Hill in hopes I can prevent someone from having the same experience. Last year amongst, many other items purchased through Balsam Hill, I purchased 7 LED wreaths for decorating my house. Last year when I installed the batteries were died within about a little over a week. All of the wreaths had burned the batteries in that short of a time frame. I thought well maybe the batteries, while new, could have been bad. I changed all the batteries last year and the same thing happened again within a little over a week. This year I pulled out the wreaths to decorate, once again, replaced all batteries and hung them...same experience. So, this is the second season with wreaths hanging and no lighting. I called Balsam Hill to explain my situation. I spoke to George, Rose and Lliam on three different encounters as well as sent an email to customer service and received response from Leticia. The summary of all responses is, "we understand this is a problem, maybe go buy lithium rechargeable batteries now and hope that will address the situation. Also, we will give you 10% off a future purchase" I would expect this from a fly by night company on the internet but not one that markets as a solid quality company. To say I am deeply disappointed in their response and product is an understatement. I will not be buying from Balsam Hill and hope this helps someone else before making a purchase. Their Response: "Dear Chip, Thank you for contacting Balsam Hill. We hope this message finds you well. We appreciate your continued support as a valued customer. We want to sincerely apologize for any inconvenience you've encountered with your Wreaths. Unfortunately, we regret to inform you that, as your warranty has lapsed, we are unable to send a replacement at this time. We understand how frustrating this situation can be, and we truly empathize with your disappointment. Our team is here to assist you in any other way we can within the limitations of our policy. If there's a specific issue you're facing or if you have any questions, please feel free to share, and we'll do our best to offer guidance or explore alternative solutions." Sincerely, Leticia Balsam Hill Customer Service
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Posted 1 year ago
Such terrible customer service And what a regret to have bought a tree from Balsam Hill France our tree is crooked, recognized by Balsam Hill no commercial gesture! we will offer you either a refund or an exchange with another tree When no tree interests you, on the 7th day of Christmas, the after-sales service is terribly lousy! Our problem arose on 11/27 with a promise to change our tree, today 18 December still no stock AWESOME! We end up with a tree that is not straight and we have no solution that interests us to offer. Advice go your way. At the price of the trees the service is completely zero And for several days, balsam hill no longer responds to private messages
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Posted 1 year ago
We purchased a tree 7 years ago at around $1200. The tree is beautiful and all the lights work. However, it is becoming very wobbly. Upon closer inspection, we determined that one of the tree joints is cracked so it doesn't hold that section firmly anymore. This is a pre-lit tree and we have NEVER had issues with the lights and they have worked perfectly and so has the remote. I have purchased Christmas wreaths and they also work great. I recently purchased some pumpkins for fall decor and the quality left a little to be desired. Customer service promptly replaced them at no cost to me. I think the quality could be better for the price but so far I've had good experiences both with most of the products as with customer service.
Balsam Hill 4 star review on 22nd December 2023
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Posted 1 year ago
Ordered a wreath for the front door. Balsam Hill known for their realism in trees, garland and wreaths advertised it as Fresh Evergreens & Juniper Berry Wreath. To pay $115 for a live wreath that MAY last till Little Christmas then to be put out in the trash is SO disappointing. Noticed many complaints about other customers confused and not realizing their purchases were for a single holiday season. Hopefully your advertisement dept will address this - possibly with a disclaimer that these are live wreaths and garlands that last one season only. I have purchased several $1,000 + trees and do so because they are beautiful and last many years. For $115 I could have purchased an artificial wreath that I could reuse for several years. Thank you for hearing me out. Paul Daly
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Posted 1 year ago
We ordered four wreaths two years ago three of that for a broken call customer service they said sorry we hung them for a total of 60 days and now three of the four don’t work they offered us 15% off a new order of $390 No thanks I do not recommend this company.
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Posted 1 year ago
I have had two other artificial trees and both were realistic trees. The first one lasted 17 trees and they are no longer in business. The next one from Costco lasted 7 years. Four years ago I purchased a tree and 14 swags for my stairway from Balsam Hill. The swags light didn't work at the end of the first year. The tree has burnt strands of light at the top of the tree and they can't be replaced. The quality does not match the price. I will never purchase again from this company and the purchase was before covid so they don't have an excuse.
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Posted 1 year ago
Balsam Hill is rated 1.3 based on 450 reviews