Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 461 Reviews

4 %

of reviewers recommend Balsam Hill

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1.3

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our new tree but we’ve had to return 2 bad switches for the lights. For the price of the tree the company needs to invest in another quality switch. It’s ridiculous that just by luck we got a customer service rep the 2nd time that told us the reason for the flickering lights could possibly be the foot switch. Sure enough that was the issue. It’s a shame we had to go for days without our lights not knowing this.”

Helpful Report

Posted 3 months ago

“Bought one of these trees thinking it would last us years. Starting the second year, it wobbles. Like the connection is loose and leaning. While Balsam Hill has a warranty and shipped us new pieces it's still an issue. Nothing is working and it continues to lean. At this point I wish we had just been able to get a refund because now I just have a leaning tree that I don't want to toss because of how much it cost.”

Helpful Report

Posted 3 months ago

“My tree was gorgeous for the first couple of years. Then lights started going out. Customer service was not helpful and pretty much blew me off. This year, half the multi-colored and half the clear are out. There are also patches of no lights. I tried to call but was on an indefinite hold. Also the hinges on a number of branches appear to be loose so they are drooping down on the next row. I am really really disappointed. When I bought this tree it was $1000+. (My cheapo prelit tree from Home Depot is going strong after the same number of years). Ps I tried to send a picture but it wouldn’t upload.”

Helpful Report

Posted 4 months ago

“First let me start by saying I loved my tree, it was beautiful the first 3 years, very easy to assemble. It was a prelit tree, when you attach each section, it lights up. I called the company last year, the 4th year, warranty was only good for 3 years, because I noticed we had a lot of lights out. Ultimately, after trying several things, the man I spoke with was unable to resolve the problem. This year more lights are out so I called again. After chatting about the problem the person told me it sounded like a strand was out (even though the lights that were out spanned all sections) to remove the strand and add my own lights. I tried to remove the strand and when I got to the plug and unplugged it other lights went out. So now I have a partial strand removed only to find out that the advice given was incorrect. So I called and was told I shouldn’t have tried to remove the strand. I also asked why my master bulbs would blink off every time I tried to replace one and was told I have to unplug the tree first then replace it. So I wanted to place an order for more master bulbs…THEY DON’T HAVE ANY and expect them later this month. It is 5 weeks into Christmas and they DON’T HAVE ANY MASTER BULBS, the ones that light up the strand. This is unexceptionable. The trees are too sensitive, if a bulb goes out and you don’t notice and change it quickly it causes other bulbs to burn out, you have to unplug the tree to change the master bulb, if you don’t it burns out the new bulb and now this close to Christmas they don’t have any master bulbs. Very disappointed, these trees are too expensive to have this kind of trouble, conveniently after the warranty has expired! Now I have a tree with a partial string of lights disconnected from the branches and hanging from the tree, no master bulb to rectify some of the problem and the tree should’ve been fully decorated by now! Again, very disappointed, no real help from customer service, no interest in any compensation. I used live chat which told me to remove the strand and telephone who told me I shouldn’t have removed the strand and to unplug the tree to replace the master bulb.”

Helpful Report

Posted 4 months ago

“Balsam Hill did NOT make me happy. Some years ago I bought a 10ft garland for my mantlepiece. It came quickly but when I opened the box it was far too small for the garland which had just been stuffed in. Lots of the decorative parts were detached and loose in the bottom of the box. It looked to me as if it had already been sent out to someone else and then returned. The return address was in Holland so it would have been a lot of hassle to return it. I fixed all the loose parts back on and put it down to experience. I will not buy from them again. I posted a review/complaint but never heard from them again.”

Helpful Report

Posted 1 year ago

“We purchased wreaths, tree topper, numerous sections of garland, a tree, etc. etc. with the exception of the tree all the prelit lights are out with two years. You receive a 1 month warranty and their customer service refuses to make it right.”

Helpful Report

Posted 1 year ago

“Ordered a wreath for the front door. Balsam Hill known for their realism in trees, garland and wreaths advertised it as Fresh Evergreens & Juniper Berry Wreath. To pay $115 for a live wreath that MAY last till Little Christmas then to be put out in the trash is SO disappointing. Noticed many complaints about other customers confused and not realizing their purchases were for a single holiday season. Hopefully your advertisement dept will address this - possibly with a disclaimer that these are live wreaths and garlands that last one season only. I have purchased several $1,000 + trees and do so because they are beautiful and last many years. For $115 I could have purchased an artificial wreath that I could reuse for several years. Thank you for hearing me out. Paul Daly”

Helpful Report

Posted 1 year ago

“DO NOT BUY PRE-LIT TREES! I purchased a clearance tree last year. I didn't want pre-lit, but that's all they had in the tree I wanted. I got the tree, set it up in my garage, and LOVED it. Sadly, I was in the middle of my 4th move in one year and misplaced the remote control. I was excited to set the tree up this year, but to my dismay, I realized I couldn't dim the tree without the remote. I called customer service, and after about 30 minutes of holding, a 10-minute delay in getting the information, I was told there were no replacement remotes for my tree. I could order one online. I have since tried 5 remotes, and NONE of them work. I now have a beautifully decorated tree, but can't have it lit at night because it's so obnoxiously bright! I can't believe a company of this caliber would charge the amount they charge and not have backup components such as a remote control to be purchased. I will cut out all the pre-lit lights and use my own dimmable lights in the future. Balsam Hill really let me down. Side note: The remote control was a tiny plastic thing that could easily be lost under any circumstances. If you buy pre-lit, which I don't recommend, DO NOT LOSE THE REMOTE!”

Helpful Report

Posted 1 year ago

“They all have the most unresponsive customer service I’ve ever encountered. Completely inflexible to satisfy the customer or make any adjustments. They keep you on the phone for upwards of 30 minutes with no satisfaction provided. I would never use this again.”

Helpful Report

Posted 1 year ago

“I paid $900 for a skinny tree (don’t remember name) that in my estimation did not have enough branches to cover the tree. Would not buy a Balsam Hill tree again. Overpriced and not full at all.”

Helpful Report

Posted 1 year ago

“I am not a hard customer, I do not write bad reviews...but I think before you make this huge purchase you think about it. NO tree topper light plug so you are stuck running the plug through your tree. It required hours of fluffing. I don't find it ANY better than my 450 dollar tree in the other room and it is 2500. It does look really nice, but not better. Customer service, after sale is call center quality and knows nothing about the trees and are reading off the screen. My cc rep couldn't read it correctly. Beware that they have a policy that you can not return for any reason after 6 months. Is this a highend experience...no. good marketing, don't get fooled.”

Helpful Report

Posted 1 year ago

“Very disappointed with this Company. I ordered the Santa Sleigh Topper after Christmas last year. Put it away for this year. We were looking forward to this Topper. We have seen others but this was the one we wanted. We put it on the Tree and it worked great. After a few hours it cuts out. We unplug it and then have to plug it back in. Seem like something is definitely wrong. I called Balsam Hill and they said that they can’t do anything. That makes me so angry. After Christmas I paid $85. Normally costs $150. So now I have an item that doesn’t work properly. Very poor customer service that they aren’t able to do anything for me. Will never purchase anything from them again.”

Helpful Report

Posted 2 years ago

“I purchased a Balsam Hill tree in 2020. There was a problem that first year with the lights going on and off or switching colors on their own. I called the company on 12/28/2020 to register my issue. They immediately told me I could not return it. I didn’t want to return it, I just wanted the issue resolved. They contended it must be the remote which I did not think was the problem as it occurred without my using the remote. Two years later, 2022, I no longer use the lights that came on the tree but instead use my own lights. This week, 2 years later, a new remote was sent to me. Two years later. No other correspondence. Just a box with a remote. And, when I went on their website to try to write a review I was unable to find where I could write one. Terrible customer service. I would not recommend this company.”

Helpful Report

Posted 2 years ago

“This is our second 9 ' Vermont Spruce . Each tree was in excess of $1200.00. The first tree developed lighting issues after five years. We contacted the company requesting replacement lighting. We were advised no replacement lights / bulbs are available. Our second tree (2022) developed remote control lighting issues. We were granted a warranty remote replacement then further advised the production season for parts is over and our remote is expected to be available in September 2023. No more trees from this company.”

Helpful Report

Posted 2 years ago

“I was surprised that their products are made in China for the price they charge, we have a tree and every year have to hot glue branches back on. We tolerated it but when the lights started going out (expected) and we went to order replacements they did not carry them for trees only a few years old, totally unexpected for the price we paid. Overall a terrible experience, had to replace the tree after 4 years. I wrote their customer service about replacement bulb support and received no response.”

Helpful Report

Posted 2 years ago

“Brand new tree with lights that flicker sometimes and are fine at other times. Also the lights go real dim then come back real bright. I called for a replacement but was out of stock and was told they could only replace with same tree. Also was told from 1st call to CS that the flickering was suppose to be like flickering candles. My tree was up it was December my new tree wouldn’t come till September. After asking for a supervisor I asked for some suggestions as to what the problem could be, she suggested checking the fuses and replacing them. I had no extra fuses in the bag with other items and the plug they showed in the booklet was different on my tree-it did not open for replacing fuses. I asked could a different tree be sent, again there was nothing they could do except send tree back for refund or wait 9 months for a new one. I had spent a long time researching tree quality and companies, I thought I had succeeded-I was wrong on both counts. Even understanding that I could have a defective tree the fact that their CS is so very poor is a huge disappointment and has left me very upset and unwilling to recommend them to anyone. Beware!”

Helpful Report

Posted 2 years ago

“This is our second year using this tree. A LOT of the tips are snapping off the branches! I got it on sale but expected a lot better quality than what I got. If many more of the tips fall off, I will have a bald tree. Not the quality I expected, not even close!”

Helpful Report

Posted 2 years ago

“I purchased a tree from Balsam Hill in 2015. The tree branches do not spread like they advertise. After the first year the needles and branch tips started to fall off. I stored the tree in a cool dry basement with nothing stacked on it. The past two years the branches that are wire attached started to break off. After this year a total of 8 upper branches are broke off. I have a different tree from that is not Balsam Hill and it is over 11 years old and it has no broken branches and its not shedding plastic needles. I had to zip tie the branches to the center post for the tree to look halfway decent. Needless to say, after spending over $400 and thinking I was getting a quality tree from Balsam Hill, I am very disappointed on the longevity of this tree. The customer service basically said the tree is out of warranty too bad. So much for Balsam Hill taking pride in a quality product that can't even last more than 4 years! Will never buy or recommend Balsam Hill!”

Helpful Report

Posted 3 years ago

“We have purchased a 9ft tree and a battery powered wreath. The tree is beautiful and we enjoyed it for 4 years. However, on December 29, 2021 the tree suddenly started burning really bright in the top section for a few minutes and then two rows of lights went out. We attempted to replace bulbs, fuses, etc. to no avail. When I called customer service, I was hastily informed that the tree was out of warranty. I was also told I could not purchase just the top section of the tree. I would have to purchase a new tree or live with the one I have now. Honestly, I am afraid to use it after the episode. I fear it may burn my house down! Horrible customer service! I could have purchased a tree for half the price that would have lasted this well. I don't recommend.”

Helpful Report

Posted 3 years ago

“Non existent after sales care We purchased our pre lit tree around 4 years ago and it is a beautiful thing. This year sadly the lights packed up due to the transformer suddenly not working. I contacted customer services and asked their advice. Unfortunately our warranty had expired, I understood this so wanted to BUY a new transformer to return our tree to its former glory. I was told that there were no replacement transformers available as they were out of stock and wouldn’t be available for quite some time (certainly not this Christmas!). I felt so let down that there was no chance of a swift replacement being sent to me and after spending such a considerable amount of money originally I would expect better after sales care and for the longevity of its function to last considerably longer. Since reading reviews online and comments from others over social media I can now see that I am by far not the only customer who has been very disappointed by Balsam Hill.”

Helpful Report

Posted 3 years ago

Balsam Hill is rated 1.3 based on 461 reviews