Bradford Exchange Reviews

Name: Bradford Exchange
Rating: 1.26

1.3 Rating 132 Reviews

5 %

of reviewers recommend Bradford Exchange

Company Reviews

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Metrics

1.3

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Bradford Exchange 1 star review on 21st September 2023

Joyce

Bradford Exchange 4 star review on 6th June 2022

Anonymous

Bradford Exchange 1 star review on 13th December 2021

Anonymous

Bradford Exchange 1 star review on 1st October 2021

Bradford Exchange 1 star review on 12th September 2021

Anonymous

Anonymous // 01/01/2019

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“Customer service awfull. Ordered a personalised santa on a Monday, recieved delivery note saying delivery 4/6 weeks. Wanted to cancel as will not recieve until after xmas. Guess what!! Apparently already sent to engravers - hahah yeh right. If it has gone to be engraved already then it would not take 5/6 weeks to be delivered. Absolutely horrible customer service, will never deal with again.”

Helpful Report

Posted 3 years ago

“Only one star because negative stars aren’t available. My order shows shipped but never arrived and the tracking number shows that a label was created but that is it. That was 11 days ago. Call to customer service not helpful at all and told to wait another six days until they will ship a replacement. Would not budge even though I paid for expedited shipping and the money was already taken out of my account. Avoid Bradford Exchange. They are nothing but thieves. UPDATE!! I called again today after waiting the required 15 days and was told once again I had to wait more time. After going round and round with the service department that answered the phone and again being repeatedly told I had to wait more time I insisted that I talk to a supervisor. I was eventually transferred and I believe the supervisors name was Louis? Anyway he was very helpful and didn’t give me the standard “you have to wait” line and processed a replacement for me. We will see if this one actually arrives. If so I will update at that point. I still find it very troubling that I have had to jump through so many hoops to get an item that should have been delivered 18 days ago. I also find it troubling that instead of the person who answers the phone helping me I was repeatedly told to “wait longer”. Word to the wise if you call and are stonewalled ask for a supervisor! UPDATE 2 After along to the supervisor on the 30th and being guaranteed that my item would be delivered overnight yesterday and guess what. No package. So called today and told to “wait”. Again went to a supervisor and told by them “ we are experiencing delays” and you guessed it WAIT now another 48 hours. Honestly I have never experienced the poor treatment I have received from the Bradford Exchange. Once again my suggestion to anyone is to avoid this company. They will take your money and won’t deliver anything they promise. More updates to follow.”

Helpful Report

Posted 3 years ago

“The Bradford Exchange is a horrible company that doesn’t deserve to exist. I ordered a chicken season sign. The sign look beautiful on the website and once I received it, the quality was horrible. It was made out of plastic. I went online to cancel my order. 10 months later, Bradford exchange took $52 out of my account. They stated I signed up for the remaining signs in the series. I stated, I cancelled all future orders. I tried to access my account online and it was not to be found, yet they started billing me. I called immediately once I saw the money hit my account. They said once you receive the product just open and return it with the return label located inside the package. The scam is I have to pay for the return shipping, which is almost as much as the product cost. What a HUGE SCAM. I will tell everyone high and low to NEVER DO BUSINESS WITH BRADFORD EXCHANGE.”

Helpful Report

Posted 3 years ago

“STAY WELL AWARE FROM THESE THIEVES. KEEP CHARGING ON MY CARD FRADULENTLY.”

Helpful Report

Posted 3 years ago

“Fire your advertisement Dept. Today in our Local newspaper was an ad for a WEST Virginia pendant. That’s right, it’s the “WEST” Virginia Mountaineers. You just offended every Mountainers fan in the country....good luck with those sales”

Helpful Report

Posted 3 years ago

“I am in my 60's and have never experienced customer "service" as abysmal before my experience with Bradford Exchange! I would never order from them again ever, I ordered a ring for £100 but when it arrived it was very poor quality, what should have been yellow gold plate looked like copper that had oxidized and the ring shank was stained. I rang up n was told a replacement would come out with a pre-paid label to send the sub standard one back. However the replacement was no better than the original so little or no quality control there. I sent both items back the day they arrived and asked for a refund. I was told initially that I would get a cheque as a refund, when I said I wasn't happy with a cheque the operative said they may do a manual refund when the items were back in the warehouse. I then received an email saying the items were back but I would be getting a cheque as a refund. I spoke to a member of the quality assurance team who said the person I spoke to was new and had given me incorrect information (training needs addressing clearly) and I could only get a refund via cheque and she assured me that the cheque had been posted first class on 16th Aug It hadn't arrived a few days later so I rang and spoke to the same person who apologised again and said the mail is only collected twice a week from the building (really??) I was again assured the cheque was posted out first class on 19th Aug, I have just received the cheque today.”

Helpful Report

Posted 3 years ago

“This company needs to be sued. I ordered 1 silver dollar while spot price was $17 they charged me $118 for it. Then when I requested the return and sent it they kept the coin and my money. 2 years later no payment or anything besides another set of silver dollars that I don’t want and another $118 bill.”

Helpful Report

Posted 3 years ago

“Customer service is horrible! They just like to redirect your call from person to person. I placed an order online- checked everything was correct a million times AND when I received my order, it was off by a digit. Customer service is not helping and blaming me for the error. So now I have a bunch of checks that I can’t use and money that was lost.”

Helpful Report

Posted 3 years ago

“Ordered a Disney picture. Customer service is terrible! Took forever to respond to my issue and was completely useless when they did. Buyer beware this company is a scam. Look at BBB rating. Over 600 complaints in 3 years!!! Damaged items, charge you for memberships monthly that you didn't sign up for. Richard Tinberg (CEO) is a con artist!”

Helpful Report

Posted 3 years ago

“Stone feel out after 6 months! Garbage quality - buyer beware!”

Bradford Exchange 1 star review on 10th June 2021

Helpful Report

Posted 3 years ago

“I ordered a special gift for my Granddaughter for her 3rd birthday. When I ordered the item, the delivery date was in time for her birthday. When I did not receive this product, I started doing an inquiry about shipment but had to do it thru email since they only have a customer contact for new orders. They were slow in responding and actually cancelled my order! I called and tried to order another item and have it expediated for delivery at their expense but they refused. I even offered to pick up the order since my husband works in Niles, IL where the item was in stock and would not cost them additional charges but they refused this option also!!!! Apparently they do not need any orders or business! DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!!”

Helpful Report

Posted 3 years ago

“Please do not use this company. Their items are nothing like the advert. I waited 11 weeks for a special ring that my husband asked me to order £180 .The ring wasn't the correct size. It had no sparkle and looked like a piece of tat. My husband is livid. I will not wear it as it looks like something out of a child's lucky bag. I finally received it after 3 phone calls to them. They did not contact me once. They have no customer care whatsoever”

Helpful Report

Posted 3 years ago

“I placed an order online for a watch which was advertised in a national newspaper and received a confirmation email stating the watch will be delivered in 5-7 days. 2 weeks later - nothing so I decide to phone - *BE AWARE* - this company takes your contact details and sells them onto third companies when you phone - listen very carefully to the recorded message!! Kasey (sales advisor) informed me the watch was not in stock, hadn't been in stock for a long time and is not likely to be in stock for the forseeable. I asked why I hadn't been made aware of this? Kasey stated "You should've phoned - we would've told you then." I explained it's easier for me to order online but she was adamant I should have phoned???? I told her I wanted to cancel the order and wanted written confirmation of the cancellation - "Oh Bradford Exchange don't do that - you'll just have to trust me." REALLY??? Are you getting the gist yet of the way this company works?? Anyway, I've emailed the head office complaints dept but doubt if they will respond...I'll just have to trust Kasey!”

Helpful Report

Posted 3 years ago

“Quality is totally lacking! Christmas gift for my granddaughter didn't work after waiting 6 weeks for it. Return was a royal Pain! Just got their new catologue which is full of junk especially page 44 and 45. Will never buy again from this company. I get better things at the dollar store. I don't need Obama to tell me truths for $90 or Harris to try and sell me fake pearls for $ 100”

Helpful Report

Posted 3 years ago

“The product, a welcome mat was ordered at the advertised price of $39.99. Though it said it was part of a set I ordered it. It came in 2 parts in 2 deliveries. Before the 2nd delivery the charged my account $15.00. After the total order arrived my account was charged $49.99, $9.99 ($1.00 more) for shipping and then my tax. The total cost ended up $80.00. Had I known that I would never had ordered.”

Helpful Report

Posted 3 years ago

“I got 4 packs of the exact same sequence number of checks. Non sequential. Customer service refused to help me...never again!”

Helpful Report

Posted 3 years ago

“My mother was a loyal customer (home bound and could only order by mail) but just passed away 2 months ago. She had started several collections for grandchildren but one in particular she paid in full 6 months before her death. I called customer service repeatedly for her.. she never received her items and has since received bills saying she owes them money. I would NEVER buy anything from this company!!!!”

Helpful Report

Posted 3 years ago

“This company sell cheap shoddy goods at a high price with little or no guarantee, which they don't tell you about until something goes wrong. I ordered a watch for my husband's birthday last year and in less than a year it started to go wrong, I got in touch with the company only to be told the guarantee had run out and they couldn't do anything about it. My advice to everything is don't touch them with a bargepole.”

Helpful Report

Posted 3 years ago

“Ordered a gift for my granddaughter on February 9,2021. Second call to Customer Service today, March 9,2021 to find CV out the status of my order again since I have heard NOTHING after the order confirmation. I originally ordered as a late Valentine's Day gift. Today I was told that the order won't be completed until April 7, 2021, additionally, shipping should take between 5-9 days, I have little faith in that.🤔 So she won't even have it for Easter!!!!!! I understand that we're experiencing a pandemic, however, this is truly disappointing to say the least. 😔 I will find another gift elsewhere for Easter & hope the same difficulty doesn't re- occur.”

Helpful Report

Posted 3 years ago

“A very good friend ordered, as a surprise for me, the Patriotic Cross. He sent a money order for the item and had them mail it directly to me. He included shipping and handling charges in the amount that was on the ad from the flyer he received. I got the item and was so surprised. It was beautiful. Then I got a bill saying I owed them for a balance due. Apparently, and even he has no idea how, handling charges were not paid. He showed me what he sent and he said he wasn't sending anything else since the flyer showed the full price due if not doing installments and this included shipping. It said nothing about additional handling fees. I called them and explained that this was a gift and I was not paying the balance due especially since they didn't clearly state it on their flyer. I would also mention the reason why he put it in my name and address was because he didn't want to put on their mailing list. Thanks so much. I keep getting offers 3 times a week. LOL Be warned, the cross is losing the silver finish and it's not true sterling silver. It's brass or copper. So my beautiful cross necklace is starting to look like a dull penny. I for one will never trust them with my money for anything they offer. If a 79.00 necklace can turn this quickly in less than 6 months, what are the odds that their other stuff is made cheaply as well. I'm not mad at my friend for buying me this necklace and I do treasure it. Please don't think that I don't. I'm disappointed with Bradford Exchange for their unethical practices and selling items that do not hold up as they are supposed to. I wear my necklace proudly. As a Christian and an American. But when I have proof that the additional funds requested are not actually due, I will not pay into a corporate company for misleading or felonious fees.”

Bradford Exchange 1 star review on 7th March 2021

Helpful Report

Posted 3 years ago

Bradford Exchange is rated 1.3 based on 132 reviews