Bradford Exchange Reviews

Name: Bradford Exchange
Rating: 1.25

1.3 Rating 134 Reviews

5 %

of reviewers recommend Bradford Exchange

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Metrics

1.3

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Bradford Exchange 1 star review on 21st September 2023

Joyce

Bradford Exchange 4 star review on 6th June 2022

Anonymous

Bradford Exchange 1 star review on 13th December 2021

Anonymous

Bradford Exchange 1 star review on 1st October 2021

Bradford Exchange 1 star review on 12th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM BRADFORD EXCHANGE THEY ARE UNETHICAL. I PLACED A ORDER BILLED IN TWO INSTALLMENTS .I WAS CHARGED BOTH INSTALLMENTS THE SAME DAY, 4 MINUTES LATER I WAS CHARGED FOR A WALLET I DIDN’T ORDER. I SPOKE TO A REPRESENTATIVE WITHIN 5 MINUTES AFTER RECEIVING TWO SEPARATE EMAILS AND WAS TOLD THE ORDER COULDN’T BE CANCELLED. I CALLED AGAIN. THE SECOND REPRESENTATIVE TOLD ME IT WAS A ONLINE ERROR AND SINCE A LIVE REPRESENTATIVE DIDN’T ISSUE THE ORDER THEY WERN’T RESPONSIBLE. THE ORIGINAL ORDER WAS FOR MY ELDERY SISTER IN CHICAGO. AS FOR THE WALLET I WOULD HAVE TO WAIT 7 DAYS UNTIL SHE RECEIVED IT, HAVE HER TAKE IT TO THE POST OFFICE DURING THIS PAND1EMIC AND I WOULD RECEIVE MY $77, 7-10 DAYS AFTER THEY RECEIVED THE WALLET. HE ALSO STATED WHEN I SPOKE TO THE FIRST REP SHE COULD HAVE CANCELLED THE ORDER. DO NOT TRUST THIS COMPANY WITH YOUR CREDIT CARD INFORMATION, THEY ISSUE UNAUTHORIZED ORDERS..”

Helpful Report

Posted 4 years ago

“I have subscribed to the Limited edition Mickey Coin Collection. Every coin that arrives is scratched , and I have to return them for a replacement, and even some of the replacements are scratched and need to be returned !!!!! I have notified them numerous times and they just don’t give seem to care and blame the postal service . There is no quality control . There is no customer care . Would not recommend anyone to purchase their goods ? Hugely disappointing customer care .”

Helpful Report

Posted 4 years ago

“We have been customers of Bradford exchange for quite a long time and have purchased many items from them.Recently we ordered a ring from them to start with they sent the wrong ring after phoning for a returns label which never arrived I had to return it at my own expense. They did then send the right ring. Halifax sent me a new card so a payment was missed I phoned them to give new details but the person on the phone put this in wrong payment system we then missed further payments due to their mistake. We then received a letter of notification to pass this on to bailiffs. I made numerous phone which were never returned you can't even leave a voicemail . When they eventually got in touch with me I asked for a written letter so if bailiffs did come I would have proof this was their mistake it never arrived and their response was to remove us from the mailing list I would never use them again”

Helpful Report

Posted 4 years ago

“Ordered product in July and very happy. However, in August found a withdrawal from my credit card. I called and was told a subscription produce was being sent unrequested. I sent it back when arrived. It took 3 emails and 2 calls before getting a refund today. The company immediately withdrawals money but isn’t prompt in processing credits.”

Helpful Report

Posted 4 years ago

“I ordered their ‘Crystal’ Snowman and agreed to pay by direct debit over 4 months. I also ordered the Santa to match. The first instalment was taken from my account before the item was sent - despite the ‘nothing to pay now’ claim. The item itself when received was nothing like the Crystal promised or shown in the photographs. It was dull, plastic looking and the train that was supposed to go round the base was like a cardboard cut out. It is impossible to talk to anyone at Bradford Exchange - you are invited to leave your phone number and they tell you they will call back in 7-10 days - but I’ve not had a call after 2 weeks. I downloaded a form to cancel all orders and found a return postage label - but still nothing heard ref cancellation and refund - the return was delivered to them a week ago. I know things are difficult at present, but this type of ‘customer care’ just doesn’t match up to any of my expectations and I am beyond disappointed.”

Helpful Report

Posted 4 years ago

“Do not buy from this company, appalling customer service. They never answer the phone, kept on hold for ages, then get voice message to leave my number. I am not expecting a phone call waiting now 4 weeks for delivery. I am emailing them so i have traceability. Will never buy from them again.”

Helpful Report

Posted 4 years ago

“My order was "shipped" on June 24 and still not has arrived. The tracking order they have provided does not work and it seems that all I've been getting is the run around. Today is July 19th, they said my order would arrive on the 7th of JULY. Customer service is a joke... No one has answered my question yet.”

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Posted 4 years ago

“Stay away from this company order one thing then the start shipping you other random items without your concent. They never answer there phone so you can correct the error but keep sending you invoices to pay for items you dod not order.”

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Posted 4 years ago

“Garbage sell company”

Helpful Report

Posted 4 years ago

“I was about to order from this page but after reading some reviews I’ll pass”

Helpful Report

Posted 4 years ago

“I had ordered a music box for my granddaughter. It was advertised as being delivered in 2 days. After I went through the steps to order and give them my credit card info the shipping date changed to up to 4 weeks. I called after two week waiting and customer service told me the shipping date was as it said on my email. I explained everything above to her and told her that the new date didn’t show up until they had my credit card number. She said I could cancel, but as it was the gift was late by two weeks already. Long story short, package didn’t arrive until very last date and didn’t even come in a box. Very disappointed, will never order from them again.”

Helpful Report

Posted 4 years ago

“GOOF STILL CEO Attempt to call several times earlier today. Kept getting sent to voice mail and then disconnected. Finally able to leave a message. Waited about an hour and a half, no return call. Attempt to call again several times. Got voice mail and then disconnected. Finally got a live person, connected to the wrong person. Was told that the problem was their new system, the same stinking excuse given to me several times over the past three weeks. Asked when they were going to get their system fixed. Response... let me get Ayah on the phone for you. Ayah on the phone, asked if she got my message from earlier in the day. She asked what message? Got disconnected. No return phone call. I guess they will blame that on the system too. Ayah not able to pick up the phone and call me back will be a system issue, the system sure is getting blamed for a lot of customer service issues. And, yes, I know what the response will be from this company to the BBB, it will be for me to contact my personal shopper. But, how in the world do I contact my personal shopper when the stinking system is working and when you get disconnected your personal shopper doesn't have the character and integrity to return a phone call.”

Helpful Report

Posted 4 years ago

“Zero stars Please dont order from this company. It's a complete disaster. They take months to ship your item ( and if you are lucky to actually get it, it most likely will be after your special occasion). They are only quick to charge your credit card but their service is beyond bad. They don't care about customers at all, shocked they are in business.”

Helpful Report

Posted 4 years ago

“False, deceptive and misleading advertising. Ordered the dreamcatcher “Aurora Borealis” by James Meager. It is a very nice piece FOR DAYLIGHT DISPLAY ONLY. The lighting was only outside edge lighting and did NOT cast a single lumen of light through the image. Also, the best lithium batteries lasted 24 hours of use.”

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Posted 4 years ago

“Ordered ring that appeared to be so lovely in photo. Upon a long awaited purchase I was totally disappointed. Not only was the ring not worthy of offer but it lacked the beauty of the photo. Was told that refund would take 4 to 6 weeks. Will never buy from this company again. False ads. Not worth the effort.”

Helpful Report

Posted 4 years ago

“I signed up for the Thomas Kinkade Garland Christmas set. I expected to receive all the parts by last Christmas. Turns out to be a very long, on-going process. Charges did not seem to be clear. And, I was disappointed in the product. I canceled the order after the first delivery. However, the second set was already "in process".”

Helpful Report

Posted 4 years ago

“Terrible. Will never, ever, ever buy from them again...one and done. I was charged twice for the 1 item I bought and the charges were different amounts..1 was 74.83 and the other was 74.13... the reason i was given was the first charge was done incorrectly and had to recharge the right amount. However it had to take 2 phone calls to get that answer and then have the 74.83 removed and not go through as both of those charges were still pending in my account which of course is funds that I cannot get to. If you read this check your accounts. My question was how in the hell did you mess it up the first time when I ordered it online and paid the full amount of 74.13 at that moment when I checked out but I am charged 74.83 as well...fraudulent is my answer. I will be contacting the better business bureau. As I read through other reviews I see this happens quite a bit. I wonder how.many have not caught it”

Helpful Report

Posted 5 years ago

“I ordered a personalized snowglobe on the 19th November to give to my grandaughter the day she was born and paid for it in full, it's now 17th January and I still haven't received it and I saw on my bank account that they have taken the money out again this morning at 2.43am. I have emailed them and tried to ring them but without success. Buyer beware...do not purchase anything from this company and I am seeking legal advice.”

Helpful Report

Posted 5 years ago

“I ordered a disney christmas tree which was £489. The tree was delivered I didn't open it straight up as it was November thought I wait till least 12 December. When I finally got it out it looked awful was not worth money baubles where ment to have disney charter on but most them were missing half sticker. I decided to send it back about the 15th December they said I get a refund. Buy 27 I still not had one but took more money out off my bank. So yet again phoned them explained this they said they would take my cards detail off which would stop anymore money coming out but would be about 3 days. We now on 10th so phoned them see what was going on and I was told because they took my bank details off they could give me refund so had to take bank details again now been told be about 17 January. Customer service do not no what they are doing will never use this company again”

Helpful Report

Posted 5 years ago

“Don’t use them on amazon they advertise one price on their site on amazon then bill you for their site price 5 days after. This is miss selling and should be illegal but if I don’t pay the difference they have threatened me with a collection agency and you cannot contact them directly. Very antiquated web site and company look at the photos and you will see what I mean”

Helpful Report

Posted 5 years ago

Bradford Exchange is rated 1.3 based on 134 reviews