“Very bad customer service
No phone number
I am waiting for my refund more two months
Lying thief, not honest
You cannot trust
Airline cancel my trip I contact the customer service. Tell me I will receive my money with an eighth week since one refund take more three business day. It’s been more than eight weeks and I have not received my money.”
“The request for a refund due to the canceled flight was denied by BudgetAir.com, despite the fact that WestJet Airlines had already reimbursed BudgetAir.com for the cost of the ticket. This is unacceptable and reflects poorly on BudgetAir.com as a company. I am deeply disappointed by this outcome.
×××××××
Hello,
I am writing to follow up on a previous email I sent regarding a flight cancellation on June 30th.
On June 30th, WestJet had a strike and unfortunately, my mom flight was canceled during the layover. As a result, I had to purchase another flight and I believe it is appropriate that the original flight be refunded.
Wesjet mentioned that you already receive the money back to payback the customers
I would like to speak with a supervisor to discuss this matter further. My phone number is *****
Thank you for your attention to this matter.
Best regards,”
“I had a terrible experience with this provider. I went to book a flight and somehow got led to book a flight that I didn't want nor search. I was going to process the flight which I thought I had searched for but somehow I ended up with a completely different flight then what I searched for... I got charged for this flight and did not get a refund. TERRIBLE SITE. I would say STAY AWAY!”
“Budget air is the worse thing you can use! They kept changing my flight. Kept promising me to send me the new tickets days before my flight and they didnt! I booked my months and months in advance and it was all scam. Not only that they didn’t refund the money and tried to fight the dispute. Waiting for my bank hopefully the truth comes out”
“Booked a return flight for two YYZ-LAS. Airline canceled the flight and rescheduled the flight for the next day. Canadian law provides ten days to decide whether one wants a full refund. We chose to cancel for a full refund.
BUDGETAIR is balking.
There are plenty of third parties to book with/through. Can’t recommend this horribly dysfunctional and unscrupulous company.”
“It doesn't even deserve one star, it is a waste of money to book through them even It will be an ok flight, I want a trusted company, I can rely on and feel OK to book through them and sure that my money will not be wasted for any circumstances. It is the worst agency I have ever seen. There was a circumstance caused prevent my children from travelling waiting to much time between the airline and budget air to solve the situation while the agent of the budget air wasting the time to cancel the children from the flight caused that the no show case happen that caused the fees of cancellation increased from the airlines while the agent gave me different fees when I raised my complain the other guy told me sorry it was by mistake we give you this price they didn't admit that they delay to make the cancellation. At the end he asked me to call the airline to change the no show case, what is the company do if I do it by myself why I book through them first of all. It is a waste of money to book through them even It will be an ok flight, I want a trusted company. It is the worst agency I have ever seen.”
“Booked a flight and the dates were way wrong, tried calling counld not get past the AI and the AI did not recognize my booking number. Tred to cancel or request the date fix via email immediately after.
No refund and I feel cheated out of $720.
My opinion is they scam you though weird policies and practices and not obvious info or dates when booking. The final stage there was no review to verify the ticket dates.
I do not recommend.”
“I've been waiting 3.5 years for a refund on a cancelled flight!! Despite a multitude of mails, clearly presented proof of the cancellation and my payment they repeatedly fob me off with promises to investigate and get back to me, but never actually giving information on paying me back!! Customer Service is just a fob-off mechanism pretending to be interested and responsive but with no result. I tried writing to their holding company even, but no reply, no way to actually reach them...Complete frustration. AVOID THEM. In reality they're 0/20 not 1/5”
“The customer service told me that the bookings were unsuccessful and therefore I purchased the flight tickets elsewhere. However, they have since then remained unresponsive in regard to the refund of the tickets.
Their bookings are unreliable -- when I entered the ticket number on the airline website they returned error. Their failure to book my tickets (they informed me so in the initial email) has caused me immense stress. The flights are about to take off within a week, and you take 24 hours to reply my email. I am hanged in the air, unable to confirm my journey while I have everything scheduled already in my travelling country.”
“I was scammed by these jokers!!! i have planned a trip to phuket from skyscanner and page directed me to BugetAir and i have completed the booking for some reason they didnt book my flight and charged me AED 300 booking charges i have raised a complaint multiple times and now they are ignoring my emails! Please AVOID BUDGETAIR THEY ARE SCAMMERS!!!!!”
“Hidden and unreasonable high charge!
False and inconsistent descriptions!
Shifting the blame to the clients for the company’s mistakes!
TLDR:
My experience:
I had a really bad experience with BudgetAir, and they refused to give me any refund for their error. It was showing as hand baggage included. And then all of the sudden after I paid, I received an e-ticket saying no hand baggage included. I emailed and online chatted with several agents, and they all mentioned that no refund will be made because the cost is less than the administrative fee USD$110. All I saw on the purchase page before I purchased is 24 hours cancel promise: no penalty for all refunds.”
“DO NOT BOOK YOUR FLIGHT HERE!
I can be sure I placed the name of my friend as the traveller in the booking but all of a sudden, the ticket was named to me and they said I have to book another flight!
SCAMMERRRRSSSSS!!!!!”
“Dont use them.
BUDGET AIR emailed me about a delay flight so we arrived later and realized it was never delayed. We had to rush through the airport to get on the plane. Customer service said there is nothing they can do about what happened to me and my family. Too bad right?!”
“Customer service is horrible. Can’t reach them by phone. Because of flight changes I needed to change my flight. They wouldn’t refund my money and n top of that, charged me an additional $110 fee! Scammers”
“Garbage of a company, if you have any issues you can only talk to their chat which is always someone from India who will refuse to help and they have no supervisors to talk to and also rude.
There was a single letter misspelling in my name for booking (j instead of i) I was told I had to cancel and repay $2500 for another flight.
The airline said they can make the correction but only the purchasing agent could request and the change would take 3 days, Vishram or something like that refused to contact airline claiming I needed to get something from the airline in writing I contacted airline and they said their policy is clearly stated on their web site and that they did not issue written statements, I told this to Budgetair and they said too bad you have to buy a new ticket… after numerous attempts and hours of frustration they ended by saying too bad and no supervisor to talk to.
Most horrible company I have ever dealt with.”
“Fraudulent company! They should be closed down. Bilal Ahmed confirmed flights and sent details. Got to the airport and got told there was no booking. Called him again and he took 2 seperate payments. Now a few days on money has been withdrawn again but under Booking.com. There is no way to contact these bunch of low lifes! Avoid!
Email:infoatbudgetair.co.uk
They dont make it easy to find the email adress! Bunch of jokers.
Update:Managed to email and get a response. They don't acknowledge the payment!
Contacted Booking.com and they can't find the payment. The bank has confirmed this is a fraudulent transaction. Be aware. Do NOT share bank details over the phone. You will notice non-authorised transactions on your account. This is a fraudulent company.”
“Very unprofessional company. Avoid it at all cost.
the airline cancelled destination route all together and the agency (budgetair) never notified me of the change just to discover it by coincidence a week before my flight. not just that they even accepted the new change in ticket on my behalf making my new destination canada instead of egypt :)
When reached to the agency they lied insisting that they did notify me which i have all the proofs that they didn't and lied that there were no alternative but to cancel and refund the one way (which meant i had to pay more than double to book one way instead of original return)... a full stories of lies which i have documented by emails and confirmation from the airline.”
“the worst experience ever, I will never ever ever book any f*ing think through them, they cannot change the flight time, cannot refund, cannot modify anything and the airline says you booked through them, call them for any issues! horrible experience”
