“Would give 0 stars if I could. False advertising and overall fraud company. I paid for their premium and premium service where they clearly state that you can get refund anytime for any reason. But when you actually ask them to do it, they say no refund and we will need administrative fees instead.
Additionally the cancel ticket button on the dashboard is permanently disabled. I have many more complaints about this company. Will never repeat the mistake of buying airline tickets from them and strongly recommend against using their services.”
“Took a trip to Rome through them. Arriving was no problem. However, they canceled our flights back without informing us. We tried contacting them to see why this happened and what could be done. They avoided us for over 12 hours. When we finally got ahold of them, they tried to pass the buck. They told us they would not get us ticket for 3 days because there "were no tickets." Even the simplest of Google searches showed that is not the case. I would give them zero stars if it were available. This company is reprehensible and does not care about stranding its customers overseas. DO NOT BOOK WITH THEM.”
“On October 29, 2024 my husband made a huge mistake and booked a flight with Budgetair.com from Barcelona to Tel Aviv. Upon arriving to the airport he was notified he won't be allowed to board no check in was done the ticket wasn't used due the airline company fault. They wanted to reimburse us in full but ofcourse they couldn't because the money is with Budgetair.com. well guess what their excuse for not giving us our money back? "No. He did board" how on earth he boarded the plane when the airline company specifically declared he didn't? Their listed phone no are not working. Their answers via email are plain stupid. I will fight for getting our mom back and warning ⚠️ anyone I can from this so-called agency! BEWARE OF Budgetair.com”
“It doesn't even deserve one star, it is a waste of money to book through them even It will be an ok flight, I want a trusted company, I can rely on and feel OK to book through them and sure that my money will not be wasted for any circumstances. It is the worst agency I have ever seen. There was a circumstance caused prevent my children from travelling waiting to much time between the airline and budget air to solve the situation while the agent of the budget air wasting the time to cancel the children from the flight caused that the no show case happen that caused the fees of cancellation increased from the airlines while the agent gave me different fees when I raised my complain the other guy told me sorry it was by mistake we give you this price they didn't admit that they delay to make the cancellation. At the end he asked me to call the airline to change the no show case, what is the company do if I do it by myself why I book through them first of all. It is a waste of money to book through them even It will be an ok flight, I want a trusted company. It is the worst agency I have ever seen.”
“I bought 2 tickets fromBudgetair for travel from
Barcelona to San Francisco. The reservations for the 2 Iberia Airlines tickets were found canceled and we were refused boarding by the operating airline American Airlines. This cancelation was not made by me.
It is still unknown who made the cancelation and the agent company Budgetair has been unresponsive on this
and claims that any refund must come from the airline.
I had to rush and buy 2 tickets on Vueling Airlines for a price of $2,004.34 to be able to fly on that day
07/23/2024, and the charge can be seen on my credit card statement.
Details: Flight Locator: KBSGE This is an Iberia flight operated by American Airlines on 07/23/2024.
Flight IB4383 BCN-ORD followed by IB4150 ORD-SFO
Luis C Uribe Ticket No: 0752107731200
Erica Szabo Ticket No: 0752107731201
I was charged 1,269.20 pounds for this trip and Iberia refunded only 574.60 pounds. Budgetair does not take responsibility for refunding the whole amount as they should. Iberia does not either.
Avoid Budgetair, don't waste your money.”
“Fraud company, they charge much extra and then dont deliver.
Refunds never come back.
Book from other sites never through buget air.
Poor customer service”
“On 30 Sept. 2024 I took the flight of your company from Sofia, Bulgaria, to Athens, Greece. I was treated in a very rude and insulting manner by your representative at Sofia airport and was forced unjustly to pay an extra sum for my wife’s and my baggage.
At the check in step we were requested to add money for our onboard trolley. I said that it is included in my booking, and still they insisted on me paying. I managed to find our booking confirmation where it was clear that the price included an 8 KGS hand luggage and a personal item (attached). They seemed to be convince and completed our check in procedure.
Later, as we were about to board the request for an extra payment was repeated in what sounded like a vengeful tone: “I told you!”. Again, I explained that my booking included the 8 KGS trolley and that I proved it during check in. Your most unpleasant reps insisted that I have to pay. We were among the last people to board and it was clear that they were putting such pressure to the point that we could have missed the flight. I simply didn’t have the time or nerves to argue again. Why did they accept my claim at the check in and did not prove to me the other way? It was obvious that they held something against us. My friend who was on the flight had the same booking like us (I did it all on my laptop) but he was not requested to add money.
The whole situation was infuriating, humiliating and frustrating for me and for my wife.”
“I have purchased a premium economy ticket but received an economy ticket. Premium was about 300€ more expensive than the same itinerary in economy. I have immediately (within three minutes after receiving the wrong ticket) contacted the customer service to inform them of the error. The very cynical and thoroughly unpleasant customer service agent Shabaaz Khan told me that I got the tickets that I paid for and that if I want to cancel my reservation I have to pay 60€. Which is what I had to pay because of their mistake. The agent then told me that if I am not happy I can send a complaint by email.”
“I booked 2rt tickets on 8/20/24 NYC to Malta. Received email from Turkish Airlines my return flight Malta to Istanbul was canceled. Email from BudgetAir.com then next day offering alternatives flight after discussing options (my layover time now doubled) with prep I confirmed new flight. At no point was additional fees mentioned. After 4 days not receiving new comfirmation contacted BudgetAir.com initially told that shortly after purchasing tickets on 8/20/24 i was put on standby and subsequently bumped which resulted in $400 charge to change flight. After I protested that Turkish Airlines contract me directly to alert me that flight had been canceled they then agreed but insisted that $400 need to be paid to change flight. I am avid traveler never have ever experienced such a thing. It would be different if I wanted to make changes. The airlines canceled the flight. After several hours back forth with Turkish Airlines, by way very clearly stated that BudgetAir.com was lying to me, I am still waiting for resolve. I going directly through Turkish Airlines which required me to file a complaint [feedback] on BudgetAir.com in order for them to step in and intervene.”
“Very bad customer service
No phone number
I am waiting for my refund more two months
Lying thief, not honest
You cannot trust
Airline cancel my trip I contact the customer service. Tell me I will receive my money with an eighth week since one refund take more three business day. It’s been more than eight weeks and I have not received my money.”
“The request for a refund due to the canceled flight was denied by BudgetAir.com, despite the fact that WestJet Airlines had already reimbursed BudgetAir.com for the cost of the ticket. This is unacceptable and reflects poorly on BudgetAir.com as a company. I am deeply disappointed by this outcome.
×××××××
Hello,
I am writing to follow up on a previous email I sent regarding a flight cancellation on June 30th.
On June 30th, WestJet had a strike and unfortunately, my mom flight was canceled during the layover. As a result, I had to purchase another flight and I believe it is appropriate that the original flight be refunded.
Wesjet mentioned that you already receive the money back to payback the customers
I would like to speak with a supervisor to discuss this matter further. My phone number is *****
Thank you for your attention to this matter.
Best regards,”
“I had a terrible experience with this provider. I went to book a flight and somehow got led to book a flight that I didn't want nor search. I was going to process the flight which I thought I had searched for but somehow I ended up with a completely different flight then what I searched for... I got charged for this flight and did not get a refund. TERRIBLE SITE. I would say STAY AWAY!”
“Budget air is the worse thing you can use! They kept changing my flight. Kept promising me to send me the new tickets days before my flight and they didnt! I booked my months and months in advance and it was all scam. Not only that they didn’t refund the money and tried to fight the dispute. Waiting for my bank hopefully the truth comes out”
“Booked a return flight for two YYZ-LAS. Airline canceled the flight and rescheduled the flight for the next day. Canadian law provides ten days to decide whether one wants a full refund. We chose to cancel for a full refund.
BUDGETAIR is balking.
There are plenty of third parties to book with/through. Can’t recommend this horribly dysfunctional and unscrupulous company.”
“It doesn't even deserve one star, it is a waste of money to book through them even It will be an ok flight, I want a trusted company, I can rely on and feel OK to book through them and sure that my money will not be wasted for any circumstances. It is the worst agency I have ever seen. There was a circumstance caused prevent my children from travelling waiting to much time between the airline and budget air to solve the situation while the agent of the budget air wasting the time to cancel the children from the flight caused that the no show case happen that caused the fees of cancellation increased from the airlines while the agent gave me different fees when I raised my complain the other guy told me sorry it was by mistake we give you this price they didn't admit that they delay to make the cancellation. At the end he asked me to call the airline to change the no show case, what is the company do if I do it by myself why I book through them first of all. It is a waste of money to book through them even It will be an ok flight, I want a trusted company. It is the worst agency I have ever seen.”
“Booked a flight and the dates were way wrong, tried calling counld not get past the AI and the AI did not recognize my booking number. Tred to cancel or request the date fix via email immediately after.
No refund and I feel cheated out of $720.
My opinion is they scam you though weird policies and practices and not obvious info or dates when booking. The final stage there was no review to verify the ticket dates.
I do not recommend.”
