Card Factory plc Reviews

4.6 Rating 429 Reviews

90 %

of reviewers recommend Card Factory plc

Company Reviews

Questions

Metrics

4.6

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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How quickly does Card Factory plc resolve customer queries?

Helpful Report

(4 days ago)

Greater than 50% of reviewers feedback is Card Factory plc resolves customer queries within an hour.

Helpful Report

(4 days ago)

97.62%

Industry Average

“ Card factory in rugeley was excellent. Brilliant shop assistant helped me with a birthday card for my grandson. He went out if his way to find a nice football card for me. Very friendly and helpful. Brilliant service. ”

- Anonymous

“ You have 2 people in your store Stretford Manchester Nikk & Daniel who go above & beyond to help you there customer service is absolutely amazing always with a happy smile it’s a pleasure to enter the store ”

- Tracey scully

“ I was in card factory Johnstone on Thursday afternoon to get balloons for the birth of my new granddaughter an birthday balloons an cards wrapping ect the lady an young man that served myself an my sister where very helpful thanks soo much ,but unfortunately on the way home the large 31" balloon on the arrangement got damaged an deflated , I called the Johnstone shop in the morning got a lovely girl I think was called Sarah who went above an beyond to sort out a replacement I can't thank you enough great service an excellent staff/ service ”

- Ms Brenda Murray

Card Factory plc Reviews

Customer Service - Good