Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Clarks Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking, order placed, confirmation received, even asked to review the 4 pairs of shoes ordered. No shoes received. When I finally got though to Clark’s it was an error on their behalf of which I knew nothing about as I was still expecting my delivery. Truly shocking service”

Helpful Report

Posted 3 years ago

“Avoid at all cost! They are not the same Clark Shoes from the past. Same name very poor customer service. Terrible shipping times. And Zero help, from them. Been wait 8 weeks on a pair. And they refuse to reply to my emails. Lucky I paid with PayPal, and they stepped in. The tracking number says they have not even shipped.”

Helpful Report

Posted 3 years ago

“The customer service at the Clarks Shoes store #714 located at Main Place in Santa Ana is terrible. I was looking for products to care for my suede shoes. They sold me two different kits. When I applied the products to my shoes, it made my brand new shoes look very ugly. A lot of very noticeable spots appeared on my shoes wherever I touched it with the products. I bought both my shoes and the products back to the store and told them about the issue I had with it. Gabriela, the cashier, tried to fix it for me but unsuccessful, so I returned the two care kits and but not the shoes. They told me the credit will be put back to my credit card. Later I found out that they refunded me the amount for only one product. I went back to the store and showed them the credit statements for two months that do not show the refund for the second product. After checking, they said I needed to call my bank to check....in short, they refused to refund me the money I pay for the non useable product. I love Clark’s shoes but am very disappointed about the way they treat customers. Now I am looking for different brands.”

Helpful Report

Posted 3 years ago

“They refuse to issue a refund even though the sizing is wrong and the product is of terrible quality and doesn’t look anything like the photo shown. This company is a total scam. Save your money and buy elsewhere. Brutal.”

Helpful Report

Posted 3 years ago

“I have worn Clark sandals for years and have loved them. Now that they are making the Ortholite insole I am very unhappy and looking for an alternative brand. I have to wear compression hose and when you put your foot into the shoe, the sole pushes the toe of the hose to the point that it is very uncomfortable. The original leather sole was perfect! Sooo disappointed!”

Helpful Report

Posted 3 years ago

“They shipped the wrong size. There is no branding on the shoe or size. Here is what they replied. Thanks for your email and purchase in our store. Since the dimensions are manually measured by us, there will inevitably be some errors, which are unavoidable. I had shipped out to you according to the size you placed the order. Maybe you can give this product to your relatives or friends. But not the quality problem we couldn't apply for the refund to you, we could apply for the highest discount code at 15% for you, is it ok? And if you return it, you need to pay the shipping cost to China, it needs about a month to solve. This is a long waiting process. So we suggest that you could accept the discount code.”

Helpful Report

Posted 3 years ago

“I purchased a pair men's shoes. Inside the tongue it said leather uppers remainder manmade. The exterior of the tongue starting peeling off ( it was not leather only fake leather ) Shoes retailed for $74.99. Clarks won't replace. I'll never purchase Clarks again.”

Helpful Report

Posted 3 years ago

“I bought two pairs of shoes from Clark’s outlet in Dpark at Tsuen Wan Hong Kong. I liked it very much as they were very comfortable however within a month one of the pair’s sole was out. Even the leather on it started degrading. It kind of just disintegrated. I wonder how that can happen when you buy a quality leather product from Clark’s. And when I approached the store for an exchange they were very uncooperative and said it has to be exchanged within 7 days. Seriously !! The sales girl would not even talk to me. She simply said we can’t do it.”

Helpful Report

Posted 3 years ago

“I bought my daughter the foxing print mermaid shoes one month ago and the side of the shoe has completely broken away. My daughter has hardly worn them! I am so dissapointed, they are terrible quality, shocking in fact. I contacted Clarks to report the issue, and despite purchasing them online I was told I would have to take the shoes into a store to resolve!! I bought online because Clarks closed my local store, and I don't feel confident visiting a store in the pandemic! My nearest store is now a 45 min train journey and a long walk as I don't drive, It will cost me expensive train fair and am not vaccinated against covid yet! So I wont be able to return these faulty shoes that I bought ONLINE. Clarks used to be the place to go for kids shoes, but seems they are now cheap, tacky poor quality and have terrible customer service too, but still with an expensive price tag. I wont be buying Clarks for my daughter again. An absolutely shameful policy that denies customers their right to return a faulty product, in making returning as difficult as possible! I would also like to add that Clarks would not allow me to post this review on their website!! So unbelievabally shocking, I will never buy from Clarks again.”

Clarks Shoes 1 star review on 9th June 2021

Helpful Report

Posted 3 years ago

“Purchased clarkes Bradley vibe sz 13w SUPER COMFORTABLE! Thanks”

Helpful Report

Posted 3 years ago

“Girls black patent lace up school shoe, less than 2 months wear and they became unwearable. MAKE SURE YOU KEEP YOUR RECEIPTS AS 'NO RECEIPT' NOT INTERESTED. Am reliably informed Clarks are aware of this problem with this particular shoe. Sent photos to Clarks to show how bad the problem is, but still no help.”

Helpful Report

Posted 3 years ago

“Great quality shoes just not happy paying hundreds of pounds to try them on .,it’s a strange policy having little stock getting customer to pay upfront to try on a size needing to be ordered in pressuring the customer then to accept having gone through the hassle of ordering .”

Helpful Report

Posted 3 years ago

“Unbelievable service from Geraldine at Belfast Forestside, Every customer recognized, ever customer valued for their patients. Hugely difficult job in these strange times, handled with grace and ease, absolutely outstanding service given the difficult conditions. Very much appreciated. hopefully things will get back to normal soon.”

Helpful Report

Posted 3 years ago

“Excellent service from Geraldine and ciaran at forest side Belfast will definitely be back Thankyou”

Clarks Shoes 5 star review on 30th April 2021

Helpful Report

Posted 3 years ago

“Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Rushden Lakes - Avoid at all cost. Ridiculous ticket / appointment system that leaves you waiting for over an hour. Staff are rude and probably over worked for the number of customers. Will think twice about going here again. Why oh why did they close the Wellingborough store!”

Helpful Report

Posted 3 years ago

“Always have bought Clarks shoes for my daughter's school shoes. This recent pair were terrible. As soon as she started to wear them they let in water so her feet were soaked. This never happened before. Poor quality and expensive shoes. And they won't refund me. Don't bother.”

Helpful Report

Posted 3 years ago

“Great quality shoes. Just shame about the sky high price of school shoes. Easy refunds during lockdown”

Helpful Report

Posted 3 years ago

“I purchased a pair of dessert boots and loved them...until the entire sole came off one of them. Then, Clark ignored 4 attempts to contact them about it. $150 for a pair of shoes and they come apart, shouldn't happen. I had only worn the shoes maybe 20 times and very little outside.”

Clarks Shoes 1 star review on 18th March 2021

Helpful Report

Posted 3 years ago

Clarks Shoes is rated 2.5 based on 571 reviews