Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

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“I have ordered 2 pairs of Clarks from QVC, they do not fit, the leather hurts my feet, I have never had problems with clarks before, I think they are cheaply made now, I have heard this from many people that their original size does not fit anymore. I am afraid to order anymore clarks.”

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Posted 2 years ago

“served by Kate at merry hill store she was honest and new her feet and shoes purchased 2 pairs men's and 1 pair ladies used this store for years never a problem shoes fit even our old worn feet would reckomend to anybody although not needed”

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Posted 2 years ago

“Ordered shoes about 3 weeks ago. To date no shoes. WHERE ARE THEY?I want my shoes or refund.”

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Posted 2 years ago

“CHELSEA AND BEN IN TALBOT GREEN CLARKS WERE SO HELPFUL WHEN I WENT THERE THE OTHER DAY , I GOT STYLISH COMFORTABLE SANDALS AND CASUAL FLATS WITH MATCHING BAG THEY EVEN GOT MY SIZE POSTED OUT TO ME”

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Posted 2 years ago

“Clarks are sadly no longer the quality they used to be, now cheap inferior made in India goods that smell after one evening of wearing new Clarks shoes that cost me £70. Where is there source of goods checking? Staff at the shops just give a generic answer always. Really frustrating, I will never buys Clarks again. My ecco shoes that are 4 years old never smell, why because they are quality goods unlike Clarks.”

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Posted 2 years ago

“I used to love Clarks shoes and bought them for comfort and quality. My recent purchase of Clarks sandals was a waste of money. Uncomfortable and shoddy manufacturing. No support. Look cheap. Wore them twice and donated them. Just awful. Sad to see how Clarks has changed.”

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Posted 2 years ago

“Clark's hold up to their timeless value! Wonderfully comfortable shoes throughout the collection. I own wallabees, boots, tennis shoes, sandals, and loafers from Clark's and they are all extremely comfortable and beautifully made. More so the customer service is excellent both in store and through the call center. I had a slight return issue and called in, the customer service rep was very pleasant and had my problem worked out within 2 minutes!”

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Posted 2 years ago

“I purchased a pair of sandals last year and have barely worn them They are uncomfortable, absorb smell like crazy, and if the get even a tiny bit wet they turn into slippery death traps. I would never buy a pair of your sandals again. I would probably get a better quality shoe at Walmart at a significantly lower price.”

Clarks Shoes 1 star review on 20th March 2022

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Posted 2 years ago

“I went into Clarks on Saturday and the man who served me was really great, also the manager of the shop another young man so friendly and polite, excellent service I was with my daughter and grand children, we were in and out the shop really quickly she got some lovely shoes guys name was JAEDON not sure what the other man was called he was brilliant great customer service”

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Posted 2 years ago

“Shoes were fitted without growing room. Within 8 weeks the shoes were too small when spoke to a member of the fleet branch was told my daughter feet had grown so was not there problem. £50 for shoes to last 8 weeks. Disgusting”

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Posted 2 years ago

“I just had troubles with this online shop. I ordered a pair of shoes and they did not fit and I returned them the same day. Then 3 weeks later I received a 2nd reminder from Klara (a company they use for payments). I had to write many mails and call Klara. They said they had not received the information about the return of the article and I had to contact again clarks (Klara would not do that). Just a very unfriendly service and I will never order anything from this online store. H.Weber”

Helpful Report

Posted 2 years ago

“Don't buy either on line or in store unless you are 100% sure you want the shoes and will never ask for a refund. Bought shoes on line and was not happy Receipt in the box said to either return shoes to nearest store or send back. I decided to go to nearest store, see what else they might have and try to support a local biz during the pandemic. Found nothing so returned shoes. Clerk said it might take up to 3 months because we could not figure out which credit card had been used for the original purchase. 3 months later, still no refund. Sent email to customer service, no reply. Called and was told that the store should have never refunded the money, all on-lines had to come back to the warehouse. I asked why then that their paperwork says I can do that? He - with very posh British accent in the US - informed me he didn't know but the store should have known better. If I wanted my money back I had to go to the store and work it out with them. Not my job to straighten out corporate policies but will now go to the local store and make a real big stink on a busy Sat and make sure as many people as possible hear me. See lots of reviews with similar issues.”

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Posted 2 years ago

“Soles fall apart after a year”

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Posted 2 years ago

“I've been buying Clark shoes for a while now and found them to be high quality that lasts for a long time. I'll keep buying them until they change their quality.”

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Posted 2 years ago

“I tried on a pair of suade boots in store, I needed a bigger size, paid £120 & the shop assistant arranged to have them delivered to my home address. The boots came promptly but the right boot had something in the toe area. I rang the shop & was told to return which I did. I also advised on the return document that if they put their hand in the right boot they would feel the stiff plastic? You couldn’t make this up, the boots were replaced. I received yesterday & they have returned the same pair of boots. So tomorrow I shall be returning the boots to the store & request a refund. What a waste of time & cost to Clark’s for delivery etc, Shame as I think they would have been comfortable boots, but I am not prepared to request again.”

Helpful Report

Posted 2 years ago

“I have been trying to contact Clarks via their website about a pair of shoes I purchased. Bought end of October 2021, they fell apart after the 5th day of wear, emailed them Dec 1,2021 and they told me to send pictures( i didn’t want a refund - only a replacement). I sent pictures and called. Emailed me and told me it was over the 60 day return policy. my first email was wirhin 30 days. Emailed 6 times and that is the only response. Terrible customer service All i wanted was the same pair- now i will tell all NOT to but from Clarks”

Helpful Report

Posted 2 years ago

“Good day I placed an order on Monday the 25th of October 2021. A month later I received an email with a tracking number, I've been tracking my parcel since November this morning I tried again it said my tracking number has expired they can't help me ORDER NUMBER is #44b638-20”

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Posted 2 years ago

“Clarks shoes has stopped their customer services. They disable the phone number and offers no response to their contact form. My problem is that I have returned an online order but have never received refund. The worst of all, they refuse to response after my many attempts to explain online with their contact form. They simply ignore you! Are you confident to buy anything from them? I am not.”

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Posted 2 years ago

“My husband bought me a pair of fur lined black clogs which are extremely warm and comfortable but after wearing them for only 4 months the fur in the heel worn through and the plastic/rubber underneath popped through. The shoes are now unwearable unless I buy some sort of insert. They were $50. He bought me 3 pair! I contacted customer service through their Facebook page and was asked to send pictures and receipt. I did all of that and was asked to upload to Messenger. (was told their email wasn't working). The original correspondence said they warrantied their products for 6 years on a case by case instance. After I sent all the required info, I was messaged back by a supervisor that they would not do anything to help since I bought them through Amazon. So apparently, they only care about making money and not about the customer. If I had bought them through their own online store or a physical Clark's store then I'd be getting a new pair for free. This is just ridiculous. I'm thinking about returning my brand new pair I got for Christmas. I'm afraid they are going to do the same thing.”

Clarks Shoes 1 star review on 7th January 2022

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Posted 2 years ago

“Ordered 22nd December and payment taken. Clarks Email confirms despatched and "on its way". Hermes confirm 24th on way to courier. Since then NOTHING. 2 emails to Clarks not answered. No way to telephone and Hermes website states contact retailer. Appalling customer service and still no shoes. Total abdication of customer service. Even the questions below are not applicable as they do not deal with this complete failure of customer care.”

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Posted 2 years ago

Clarks Shoes is rated 2.5 based on 571 reviews