Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.50

2.5 Rating 574 Reviews

36 %

of reviewers recommend Clarks Shoes

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Metrics

2.5

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Clarks Shoes 1 star review on 21st July 2024

Steve

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pat, at the Solihull Branch was very helpful to me. It was so nice to have the personal touch. Thank you”

Helpful Report

Posted 2 years ago

“I returned my shoes almost a year ago with all my purchase and returning receipts but no credit just a run around by their customer service. The shoes were not what I had purchased in the past as a customer for over 20 years and I was disappointed in the product sent by mail. I am sure they don't care about me as 1 lone customer but I WILL NEVER NEVER buy from this website again, I am a very disgruntled customer and I probably still rated them TOO HIGH with 1 star😒😒😒😒1/2”

Helpful Report

Posted 2 years ago

“I received First class service from both Cheltenham and Worcester shops after an issue I had with the Gloucester branch regarding the availability of shoes displayed on the shelf in my size stating they were not available at the shop but they had a pair in Cheltenham as shown on her mobile but she could not ring them to ask if in stock as she did not know their number perhaps I would go across there This answer was not what expected so I left and proceeded to travel across to Cheltenham where I was greeted by a friendly and most helpful assistant Wendy. She in turn apologised for having a wasted journey as they were not in stock there as I had been told However, she had a different attitude, again apologising but she got phone out to look on line to see if could order from another store but after several attempts of trying she managed to locate for me at Worcester but concerned that they could not be delivered only collected. This was arranged for me to do with the Worcester shop. At both branches It was good to be treated as a valued customer with such friendliness and smiles and ensured that I was happy before leaving both shops. Anne the Manageress at Worcester again apologised for the trouble I had been put to. Definitely will be visiting either shops in the future”

Helpful Report

Posted 2 years ago

“Kiran served me yesterday, and I was extremely happy with my purchase. She was friendly and knowledgeable and professional.”

Helpful Report

Posted 2 years ago

“I am a long time Clark’s shoe wearer. I have purchased the same style for 12 years. A new pair about every 4 years. I wear them every day for 8-10 hour office work. Purchased a new pair “unstructured” black leather mens dress shoe, $165. Same shoe as prior for same price. Totally different shoe. Stiff, creaky sole that causes foot/knee pain after a full days wear. Thought it was my imagination at first but appears a production problem. A total downhill slide on quality that presumably has happened in the last 4 years. They may have outsourced production, but you would think they wouldn’t change the materials. Very disappointed. Now I need to find a new go to shoe. Hope the savings were worth it Clark’s…”

Helpful Report

Posted 2 years ago

“I have ordered 2 pairs of Clarks from QVC, they do not fit, the leather hurts my feet, I have never had problems with clarks before, I think they are cheaply made now, I have heard this from many people that their original size does not fit anymore. I am afraid to order anymore clarks.”

Helpful Report

Posted 2 years ago

“served by Kate at merry hill store she was honest and new her feet and shoes purchased 2 pairs men's and 1 pair ladies used this store for years never a problem shoes fit even our old worn feet would reckomend to anybody although not needed”

Helpful Report

Posted 2 years ago

“Ordered shoes about 3 weeks ago. To date no shoes. WHERE ARE THEY?I want my shoes or refund.”

Helpful Report

Posted 2 years ago

“CHELSEA AND BEN IN TALBOT GREEN CLARKS WERE SO HELPFUL WHEN I WENT THERE THE OTHER DAY , I GOT STYLISH COMFORTABLE SANDALS AND CASUAL FLATS WITH MATCHING BAG THEY EVEN GOT MY SIZE POSTED OUT TO ME”

Helpful Report

Posted 2 years ago

“Clarks are sadly no longer the quality they used to be, now cheap inferior made in India goods that smell after one evening of wearing new Clarks shoes that cost me £70. Where is there source of goods checking? Staff at the shops just give a generic answer always. Really frustrating, I will never buys Clarks again. My ecco shoes that are 4 years old never smell, why because they are quality goods unlike Clarks.”

Helpful Report

Posted 2 years ago

“I used to love Clarks shoes and bought them for comfort and quality. My recent purchase of Clarks sandals was a waste of money. Uncomfortable and shoddy manufacturing. No support. Look cheap. Wore them twice and donated them. Just awful. Sad to see how Clarks has changed.”

Helpful Report

Posted 2 years ago

“Clark's hold up to their timeless value! Wonderfully comfortable shoes throughout the collection. I own wallabees, boots, tennis shoes, sandals, and loafers from Clark's and they are all extremely comfortable and beautifully made. More so the customer service is excellent both in store and through the call center. I had a slight return issue and called in, the customer service rep was very pleasant and had my problem worked out within 2 minutes!”

Helpful Report

Posted 2 years ago

“I purchased a pair of sandals last year and have barely worn them They are uncomfortable, absorb smell like crazy, and if the get even a tiny bit wet they turn into slippery death traps. I would never buy a pair of your sandals again. I would probably get a better quality shoe at Walmart at a significantly lower price.”

Clarks Shoes 1 star review on 20th March 2022

Helpful Report

Posted 2 years ago

“I went into Clarks on Saturday and the man who served me was really great, also the manager of the shop another young man so friendly and polite, excellent service I was with my daughter and grand children, we were in and out the shop really quickly she got some lovely shoes guys name was JAEDON not sure what the other man was called he was brilliant great customer service”

Helpful Report

Posted 2 years ago

“Shoes were fitted without growing room. Within 8 weeks the shoes were too small when spoke to a member of the fleet branch was told my daughter feet had grown so was not there problem. £50 for shoes to last 8 weeks. Disgusting”

Helpful Report

Posted 2 years ago

“I just had troubles with this online shop. I ordered a pair of shoes and they did not fit and I returned them the same day. Then 3 weeks later I received a 2nd reminder from Klara (a company they use for payments). I had to write many mails and call Klara. They said they had not received the information about the return of the article and I had to contact again clarks (Klara would not do that). Just a very unfriendly service and I will never order anything from this online store. H.Weber”

Helpful Report

Posted 2 years ago

“Don't buy either on line or in store unless you are 100% sure you want the shoes and will never ask for a refund. Bought shoes on line and was not happy Receipt in the box said to either return shoes to nearest store or send back. I decided to go to nearest store, see what else they might have and try to support a local biz during the pandemic. Found nothing so returned shoes. Clerk said it might take up to 3 months because we could not figure out which credit card had been used for the original purchase. 3 months later, still no refund. Sent email to customer service, no reply. Called and was told that the store should have never refunded the money, all on-lines had to come back to the warehouse. I asked why then that their paperwork says I can do that? He - with very posh British accent in the US - informed me he didn't know but the store should have known better. If I wanted my money back I had to go to the store and work it out with them. Not my job to straighten out corporate policies but will now go to the local store and make a real big stink on a busy Sat and make sure as many people as possible hear me. See lots of reviews with similar issues.”

Helpful Report

Posted 2 years ago

“Soles fall apart after a year”

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Posted 2 years ago

“I've been buying Clark shoes for a while now and found them to be high quality that lasts for a long time. I'll keep buying them until they change their quality.”

Helpful Report

Posted 2 years ago

“I tried on a pair of suade boots in store, I needed a bigger size, paid £120 & the shop assistant arranged to have them delivered to my home address. The boots came promptly but the right boot had something in the toe area. I rang the shop & was told to return which I did. I also advised on the return document that if they put their hand in the right boot they would feel the stiff plastic? You couldn’t make this up, the boots were replaced. I received yesterday & they have returned the same pair of boots. So tomorrow I shall be returning the boots to the store & request a refund. What a waste of time & cost to Clark’s for delivery etc, Shame as I think they would have been comfortable boots, but I am not prepared to request again.”

Helpful Report

Posted 2 years ago

Clarks Shoes is rated 2.5 based on 574 reviews