Clarks Shoes Reviews

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How do I contact Clarks Shoes?

Helpful Report

(2 weeks ago)

You can contact Clarks Shoes by Email, Telephone and Live Chat.

Helpful Report

(2 weeks ago)

71.19%

Industry Average

“ I am very grateful for their excellent service, and have no hesitation in recommending them to other customers. ”

- Jill Patricia Kelk

“ We went to Clark’s Church Street store in Liverpool for my little girls school shoes on Wednesday 30th August. Mela was so helpful and gave great customer service and care. Nothing was too much trouble for her. Thanks very much Mela. ”

- Helen

“ Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone. ”

- R. Green

Clarks Shoes Reviews

Customer Service - Good