Clarks Shoes Reviews

2.5 Rating 571 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Clarks Shoes deliver? How long does Clarks Shoes take to deliver? Does Clarks Shoes deliver on time? How is accuracy and good condition of items delivered by Clarks Shoes?

Returns

How is Clarks Shoes returns process?

Customer Service

How can I contact Clarks Shoes? How quickly does Clarks Shoes resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Clarks Shoes.

Visit Website

How quickly does Clarks Shoes resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 56% of reviewers feedback is Clarks Shoes takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

71.19%

Industry Average

“ Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me. ”

- Laura Windsor-Welsh

“ Clarks Shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team! ”

- Lynn Rodgers

“ We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return. ”

- Kelly

Clarks Shoes Reviews

Customer Service - Good