Clarks Shoes Reviews

2.5 Rating 576 Reviews

35 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Clarks Shoes resolve customer queries?

Helpful Report

(1 week ago)

Greater than 58% of reviewers feedback is Clarks Shoes takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

73.58%

Industry Average

“ Great service from Chanel at Newark Clarks today, 18.04.23. The advice Chanel gave for my 14month old granddaughter was checked out with the manager who supported the advice given. I would highly recommend Chanel’s customer service to anyone. ”

- R. Green

“ Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me. ”

- Laura Windsor-Welsh

“ Clarks Shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team! ”

- Lynn Rodgers

Clarks Shoes Reviews

Customer Service - Good