Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tescos ,Costa,The Maybird ,Stratford upon Avon. Lovely staff,always enjoy going into this Costa ,Thankyou a kaz, Dot and everyone who walks there”

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Posted 2 years ago

“Costa coffee in Chandler's Ford is excellent. They want to satisfy their customers. The coffee is great; they remember what your usual order is, they are quick and efficient. Since the pandemic I have got to know them pretty well and could not have survived without them. Mary, Becky, Mia and Co are a pleasure. Quality service. Thank you!”

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Posted 2 years ago

“Brilliant service staff and coffee at Reigate and a lovely atmosphere”

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Posted 2 years ago

“I visited the Costa outlet at Tesco's in Braintree on 20 September with my daughter, after we had sat down my daughter was called away to deal with something for her son and her coffee was getting cold. I asked the barista Cathy if she could pop the coffee in the microwave for my daughter, she asked her colleague Emily who said she couldn't do this for health and safety reasons but she would do a fresh coffee for my daughter instead. When my daughter texted to say she was on her way back Emily very kindly did a fresh cup of coffee and put it in a takeaway cup because we didn't have time for her to drink it in the coffee shop. They were so kind and to my shame I intended to post this review when I returned home to Staffordshire and I forgot but Cathy and Emily I did remember eventually and once again thank you.”

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Posted 2 years ago

“ESME one of your baristas in HRI Huddersfield. Sorry, l forgot, but here is a tribute to you! This is in regard to an incident at the Huddersfield Royal Infirmary costa outlet a few weeks ago. My wife had broke her wrist and we were at H.R.I for treatment. We were getting a drink from the Costs outlet next to the reception, l was “taken short” and had to dash to the nearest facilities (you don’t need to know) but it’s part of the explanation! I didn’t think l would be long. (Haha, no pun intended) but, there was a queue, I left my wife 2nd person in the queue. When l got back to the refreshment area my wife was sat down with 2 teas and 2 pieces of cake on the table in front of her. I asked her how she had managed the purchase, she told me that a really lovely barista had taken pity on her and had delivered all of the tea and cakes to the table for her because of her broken hand. This has to be ABOVE and BEYOND what we should expect? So here is a big THANK YOU to ESME for her help. When l asked Esme her name l think she thought she was in trouble? It makes me wonder if all the baristas carry out this act for injured people (in the hospital)?? Wow they would be busy Soooooo Esme, thank you, again, for the wonderful act of kindness that you did for my wife. 👍. ⭐️⭐️⭐️⭐️⭐️ KnP nuts”

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Posted 2 years ago

“Today 24/9/22 had more than outstanding service in Costa Esher, absolutely excellent. I always ask for weak hot chocolates etc and instead of being forgotten by the barista, he let me know how many spoonfuls he normally used, so I could choose an exact amount, told me to let him know if it was too late and then brought it to our table. I noticed the lady barista was doing this too. He also checked we wanted the vegan ham and cheese sandwich - which we didn’t! Absolutely outstanding service and the best kind service ever in a costa or other coffee shop. Thank you, you made this a great experience”

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Posted 2 years ago

“Efficient and pleasant”

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Posted 2 years ago

“Oh what a service last evening on my way back from London!!! At 21:34, a young lady named Hannah exercised exceptional customer care service. Though being late in the night, she was as bright, jolly and helpful in her service at the Moto M40 Jct 10 branch. Good on you Hannah for enhancing my Costa experience 👏 .”

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Posted 2 years ago

“Stuffs are very friendly and quick and coffee quality is great. I used to go at London Bridge costa every Friday and Saturday. Happy ambience.”

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Posted 2 years ago

“Today I was sat with a freind behind us in retail park Malvern link costa it was a young ladies birthday she was with two older ladies well lady from costa brought there drinks out young birthday girl 21or 22 ask costa girl (Chloe) to take pictures wich she did so out of ten she is a ten well done costa girl”

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Posted 2 years ago

“I was at Ealing Common costa and I can proudly say that I had the best coffee of the week, also very friendly and nice ladies.especially the lady with headscarf. Sorry I forgot your name, well done guys..I will also say that Wembley Central Costa is the worse one I have ever seen..”

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Posted 2 years ago

“I love Costa latte I don’t like strong coffee so I get a I shot which is perfect I don’t like all their coffees though some are too strong but a lot of people love strong coffee their selection of sandwiches could be better the marks ones are not as nice as the original ones”

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Posted 2 years ago

“Costa Coventry Airport Retail Park….The staff are always friendly and welcoming, they provide an excellent service on every occasion that I visit, keep up the good work team.”

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Posted 2 years ago

“Olga was very helpful”

Costa Coffee 5 star review on 3rd June 2022

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Posted 2 years ago

“Aberdare Costa must have the friendliest happiest staff of them all ( and I’ve been to few!) Always smiling and helpful and the service is quick and efficient- had an especially good latte today made by Johnny Cheers to all at Aberdare”

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Posted 2 years ago

“Just been in to your Newton Aycliffe branch and what a lovely welcoming from the three ladies who were serving very smile and happy 1/5/22 will definitely be going back if this is welcoming you receive”

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Posted 2 years ago

“Stopped off at Costa in Blyth services on the A1. Lovely soya latte (no extra charge for soya milk) and a really yummy chocolate and pecan slice - made by Bosh - hope they keep it on the menu!”

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Posted 3 years ago

“Love visiting a Costa. Coffee and slice of cake are always delicious. The stores are always cosy sand staff friendly.”

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Posted 3 years ago

“Best coffee out there 😋”

Costa Coffee 5 star review on 19th March 2022

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Posted 3 years ago

“Ordered my usual Coffee Online this morning, unfortunately it went to the last store I ordered from and not the one I wanted to collect from this morning. Caroline, the barista at Chipping Norton, Costa was very helpful in resolving the issue and without question fulfilled my order. Excellent service. Thank you”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 499 reviews