Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“why build a drive throu in Bristol Hengrove if it is always closed??”

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Posted 2 years ago

“It is not the first time that Costa in Tesco Superstore Burnage in Manchester only offer take away service because they are closing, I can understand this if the close time is arriving but we have arrived 40 minutes before the close time. When the barista told us is only take away service, I asked him, sorry what time are you closing and he did not want tell me what time they close. Fortunately the other barista a very kind girl, told me no worries you can sit to eat and drink until 5.”

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Posted 2 years ago

“Today 24/9/22 had more than outstanding service in Costa Esher, absolutely excellent. I always ask for weak hot chocolates etc and instead of being forgotten by the barista, he let me know how many spoonfuls he normally used, so I could choose an exact amount, told me to let him know if it was too late and then brought it to our table. I noticed the lady barista was doing this too. He also checked we wanted the vegan ham and cheese sandwich - which we didn’t! Absolutely outstanding service and the best kind service ever in a costa or other coffee shop. Thank you, you made this a great experience”

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Posted 2 years ago

“Efficient and pleasant”

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Posted 2 years ago

“Oh what a service last evening on my way back from London!!! At 21:34, a young lady named Hannah exercised exceptional customer care service. Though being late in the night, she was as bright, jolly and helpful in her service at the Moto M40 Jct 10 branch. Good on you Hannah for enhancing my Costa experience 👏 .”

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Posted 2 years ago

“Visited Costa Coffee , top of Next, Caernarfon Road, Bangor, North wales. A horrific experience. FILTHY, every table was cluttered, shabby , broken furniture slow slow service, the place was smelly, sticky, downright dirty. Almost every chair was cut , tables were filthy. I stood in the queue for a while and left, no thank you!!!!!”

Costa Coffee 1 star review on 22nd August 2022

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Posted 2 years ago

“Stuffs are very friendly and quick and coffee quality is great. I used to go at London Bridge costa every Friday and Saturday. Happy ambience.”

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Posted 2 years ago

“Today I was sat with a freind behind us in retail park Malvern link costa it was a young ladies birthday she was with two older ladies well lady from costa brought there drinks out young birthday girl 21or 22 ask costa girl (Chloe) to take pictures wich she did so out of ten she is a ten well done costa girl”

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Posted 2 years ago

“Just bought a coffee frappe from your outlet in Hankridge, Taunton. Service was okay, but where’s the coffee in the frappe? Beige sweet flavourless icy slime. I was so disappointed that I actually took it back and asked for another. Not sure what they did this time (actually add shots of coffee??) but it tasted mildly of coffee and no longer sweet, so slightly improved, but £4.55 for this?? Seriously?? Lost my custom. Does this company think we are fools???”

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Posted 2 years ago

“Visoted Townsmoor Retail Park opens at 9.30... but no! We were sent away to wait till 9.40....then asked for an iced white mocha but apparently at this one costa coffee shop they dont do it!!! although we order this coffe regularly eleswhere??? Staff were MUCH more interested in reading their text messages and were quite rude!”

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Posted 2 years ago

“I was at Ealing Common costa and I can proudly say that I had the best coffee of the week, also very friendly and nice ladies.especially the lady with headscarf. Sorry I forgot your name, well done guys..I will also say that Wembley Central Costa is the worse one I have ever seen..”

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Posted 2 years ago

“I love Costa latte I don’t like strong coffee so I get a I shot which is perfect I don’t like all their coffees though some are too strong but a lot of people love strong coffee their selection of sandwiches could be better the marks ones are not as nice as the original ones”

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Posted 2 years ago

“Costa Brooklands Square, Milton Keynes. Very disappointed with the service. I asked for mango frappe medium and they served me in small cup saying that medium cup is finished. Staff were very rude as well. Never recommend to anyone.”

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Posted 2 years ago

“No frappes delivered which was available until 4 weeks ago . Cakes csn be stale . Hot chocolate and ruby frappes no taste .”

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Posted 2 years ago

“No manager it seems, kids pretending to clean or moving sandwiches about. One woman taking all the orders and one making coffee. Loads of us walked out after 30 minutes with hardly any coffee being made.”

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Posted 2 years ago

“We visited the new Costa just opened at Somerford, near Christchurch today. It’s a new, fresh store which was very pleasant as was the staff. However, it seemed to take ages waiting for the actual order. Not sure if this was because of the drive in?? Fortunately, we had time to spare but there were quite a few customers getting quite agitated by the waiting time for their orders (presumably because they were workers etc..) shame because in every other sense, the experience was good.”

Costa Coffee 4 star review on 5th July 2022

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Posted 2 years ago

“Popd into bishopbriggs at retail..to be honest wouldnt be back felt filthy ...tables dirty ..maybe short staffed as staff havent stopped but wouldnt go back”

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Posted 2 years ago

“Why aren't staff trained to sweep around the tables and entrance area outside the Costa Coffee Houses. All the ones I've visited are filthy. You wouldn't want to put your bag on the floor.”

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Posted 2 years ago

“Good Coffee!”

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Posted 2 years ago

“New diary free milks are disgusting. Silty with a metallic taste. Worst chain for coffee now if you are vegan or lactose intolerant.”

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Posted 2 years ago

Costa Coffee is rated 3.0 based on 489 reviews