Cotton Traders Reviews

2.7 Rating 228 Reviews

43 %

of reviewers recommend Cotton Traders

Company Reviews

Questions

Metrics

2.7

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

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Returns

How is Cotton Traders returns process?

Customer Service

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How is Cotton Traders returns process?

Helpful Report

(1 month ago)

Greater than 57% of reviewers feedback is Cotton Traders returns process is easy.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ I have ended up being £8 out of pocket because they charge for delivery plus returns , they also said they had refunded back into my account but they haven't. I think its poor that you have to pay to return items . I'm still waiting for my refund ”

- Mrs Titcombe

“ Where on earth is Internation returns - I have been looking for ages and will now just return through the Post Office, and will no doubt have to pay a lot more. Not a good web site. ”

- Anonymous

“ I ordered a pair of jeans but had to return as the jeans were too big and also made with bad quality material. They were reduced from £26 to £16 so I would have expected better quality. I not only had to pay £3.99 delivery charge but also £2.95 for returns. £6.94 in all -what a rip off! Never again will I buy from Cotton Traders. ”

- Lyn

Cotton Traders Reviews

Returns - Average