DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.76

1.8 Rating 202 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

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“Do not order online from here! I ordered a pair of bowling shoes and saw I wasn’t logged into the app because my shipping wasn’t free. I immediately tried to cancel the order and was told that once the order is submitted I can’t cancel it but I could return it within 90 days, MINUS the $8 shipping! I should have ordered them from Amazon!”

Helpful Report

Posted 2 years ago

“Husband and I drove 30 minutes to your Katy location for the sole purpose of purchasing 2 pairs of HOKA shoes. Waited for 20 minutes for someone to get our sizes. Manager was busy, but didn’t even say hello or I will help in a moment. Customers standing around waiting for help. We had to leave. There’s a reason people buy everything online-lack of in person customer service and save time!”

Helpful Report

Posted 2 years ago

“Prices are Always way to high so I rarely go to this sporting good chain. They often say they have an item then when U go to the store they claim has the item- they say-‘no we don’t have that!’… no apologies for the false advertising.(This nonsense has Also happened to other people I know.) No respect for the customer at all from this retailer. They just want to get U in there Any way possible and sell U their overpriced junk. Also I was just recently there and purchased an item and in this day and age tried to use a online coupon that every other store accepts in this day and age and was Blatantly told -“We don’t take any online coupons here!”… I said -that’s Not Cool. This all above mentioned is at least commonplace at the Virginia Beach store. The company will post a fake response to this non-coupon taking saying they All Ready give U the lowest price possible-which is a bunch of Hogwash. There policy is Only in the interest of their company-give us your phone number- buy A lot of our overpriced stuff First- then we will give you some kind of discount in the future. Whether they like it or not this is Selfish business for the company and Not the customer.”

Helpful Report

Posted 2 years ago

“Horrible experience exchanging goods at the Store in White Plains, NY. They violated store policy for exchanging items. The manager is rude and doesn't care about customer relations. Don't go to this store.”

Helpful Report

Posted 2 years ago

“Devon from the Chesterfield, Mi store knows how to provide AWESOME customer service! I was interested in purchasing a bike for my grandson. The one he liked had an issue with the handlebars, so After no luck repairing, he found one in Novi and had it built for us. You made an 11 year old’s birthday the best, Devon….thank you!!!”

Helpful Report

Posted 2 years ago

“Placed and order and tried to cancel within 35 minutes and they stated their policy to cancel is 30 minutes. The closest store to return is 45 minutes away. I will no longer shop with this company. Terrible customer service”

Helpful Report

Posted 2 years ago

“Boycot dicks. They for abortion.i want shop there no more.”

Helpful Report

Posted 2 years ago

“I have been a regular customer for over 30 years. i have decided to never shop at Dick's ever again due to their policy on paying for people to travel to get an abortions”

Helpful Report

Posted 2 years ago

“They’re an awful company to do business with. Their prices are high and they have virtually nothing in their store. You have to order everything online. Why have a store? I used to go to stores to be able to physically see the merchandise before I bought…. Also I saw last night they were paying employees $4K to get an abortion! That did it for me. They need to go to Communist China where that is the norm. Get the hell out of our country! This is UnAmerican!!! I encourage everyone to stop buying from this Communist company. GO WOKE and GO BROKE! Real Americans new slogan… Let’s Do This!!!!!”

Helpful Report

Posted 2 years ago

“Stay to selling sports gear and out of political subjects (abortion) will no longer be a customer will fully commit to Bass Pro, Cabela's. Even if the are twice the travel distance.”

Helpful Report

Posted 2 years ago

“what kind of sporting goods store Carrie's no fishing no hunting. I will just go to cabelas or bass pro shop. worthless store. and playing Joel Olsteen for your shoppers”

Helpful Report

Posted 2 years ago

“I have been a customer for years and recently went in to do two things, re-string my tennis racket and buy soccer clothing and balls for my grandkids. I bring my own tennis strings and when they wrote up the re-stringing I was charged $27 plus tax. This was an increase of $11 from the last time. When I was told this was not a mistake, and that the price had gone up, I walked out of the store, never to return.”

Helpful Report

Posted 2 years ago

“Ordered badly needed shoes for my husband . Kept getting emails saying they were on the way . Then they arrived and they were the wrong size . I double checked to make sure I ordered the right aize . Their website is awful . If you find somewhere to leave a message or send a message it doesn't work .”

Helpful Report

Posted 2 years ago

“My husband bought our son a Marucci USA bat for his current league season. He used the bat one game, unfortunately the bat cracked. My husband went to Dicks (with his original receipt) to exchange the bat…however he was met with a manager who was rude/discourteous and had no intention of helping him because my husband didn’t purchase “your warranty”. So my question is do you not back your product? Offer assistance to customers? Require a positive/helpful attitude from your “managers”? Had we bought your warranty could we have exchanged the bat? Your process makes zero sense, you offer a product, the product is defective, the customer returns it, you send it back to the manufacturer and get credit…your warranty is a way for your company to make more money when the outcome of the returned product is the same…you get your money back. My husband was told to “take it up” with Marucci….unfortunately by the time we go through their claims process my son’s league ball season will be over. I am beyond frustrated and completely surprised that your company offered zero assistance. We have been Dick’s shoppers for years, that ended today.”

Helpful Report

Posted 2 years ago

“Dishonest Company-Beware Will Not Refund Shipping Costs If You Return. I purchased an arm sleeve online, shipping costs were $8.99. The item didn’t fit. I returned the item and Dick’s didn’t refund my shipping costs.”

Helpful Report

Posted 2 years ago

“I ordered a set of TayorMade irons and it will be 10 weeks befor they will start shipping them to. It was ordered on Mar 20th 2022 i wont even received them till after June 23rd. They should advertise that it will take a lot longer I would have gone elsewhere who indicate two weeks shipping!! Order #20052356718 March 20, 2022 Arriving Saturday, April 9 Tracking available when shipped Order placedPreparing shipmentShippedDelivered Delivery Method: Ground Parcel TaylorMade 2022 Stealth Custom Irons SKU: 23131036 Includes: 6 Shaft: Steel Quantity: 1 Order Subtotal: $857.10 Shipping & Handling: FREE Estimated Tax: $57.53 Order Total: $914.63”

Helpful Report

Posted 2 years ago

“I was looking for shoes at the deptford mall new jersey store and if it wasn't for Brittany I probably wouldn't have been very successful. As much as it was hard to find the shoe that I originally wanted, she was able to take the valuable time to help me settle for a similar shoe just as worthy. Thank you so much. -Keith”

Helpful Report

Posted 2 years ago

“I was online dicks website and was using the chat option. I always sign off thanking and saying God Bless. This time when God was typed in their software changed God to ***. So it read *** Bless verses God Bless.”

Helpful Report

Posted 2 years ago

“We ordered a pair of slides for 100.00 they sent the right slides wrong color. We went in to exchange them didnt have the itwm in store so we got a refund. Found a pair of shoes for 150.00 didnt have the size we needed so we ordered online. We recieved the shoes couple days later and they are used...no way am i paying 150.00 for used shoes”

DICK'S Sporting Goods 1 star review on 13th February 2022

Helpful Report

Posted 2 years ago

“Very good customer service, in the Men’s Footwear section. Very nice and support full, I purchased 10 1/2 Men’s Asics.”

Helpful Report

Posted 3 years ago

DICK'S Sporting Goods is rated 1.8 based on 202 reviews