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DICK'S Sporting Goods Reviews

1.8 Rating 202 Reviews
18 %
of reviewers recommend DICK'S Sporting Goods
Company Reviews Questions Metrics
1.8
Based on 202 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

How is DICK'S Sporting Goods returns process?

Customer Service

How can I contact DICK'S Sporting Goods? How quickly does DICK'S Sporting Goods resolve customer queries?
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How do I contact DICK'S Sporting Goods?
Helpful Report
(1 week ago)
You can contact DICK'S Sporting Goods by Telephone, Email and Live Chat.
Helpful Report
(1 week ago)
B-

Customer Service - Good

70.37%
Industry Average
“ Very good customer service, in the Men’s Footwear section. Very nice and support full, I purchased 10 1/2 Men’s Asics. ”
- Anonymous
“ I just bought a kayak for my husband for Father’s Day, and the employee, his name is Nate, was so helpful. He went above and beyond. He has amazing customer service skills. He helped us with the instructions about how to put our kayak ourselves. Dicks sporting Good from Woodbridge VA. Happy customer: Vicky McEwan ”
- Vicky
“ We was very pleased with the service we received from DICK'S Sporting Goods store in Medford, MA. All the employees were very helpful with our needs from the moment we walked into the store. We had employees approach us asking if we needed help (which we did and was provided). We appreciated all the team work with the employees. We will definitely be back i the future. ”
- Anonymous
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