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DICK'S Sporting Goods Reviews

1.8 Rating 247 Reviews
19 %
of reviewers recommend DICK'S Sporting Goods
Company Reviews Questions Metrics
1.8
Based on 247 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does DICK'S Sporting Goods resolve customer queries?
Helpful Report
(2 weeks ago)
Greater than 51% of reviewers feedback is DICK'S Sporting Goods resolves customer queries within an hour.
Helpful Report
(2 weeks ago)
B-

Customer Service - Average

69.05%
Industry Average
“ I just bought a kayak for my husband for Father’s Day, and the employee, his name is Nate, was so helpful. He went above and beyond. He has amazing customer service skills. He helped us with the instructions about how to put our kayak ourselves. Dicks sporting Good from Woodbridge VA. Happy customer: Vicky McEwan ”
- Vicky
“ We was very pleased with the service we received from DICK'S Sporting Goods store in Medford, MA. All the employees were very helpful with our needs from the moment we walked into the store. We had employees approach us asking if we needed help (which we did and was provided). We appreciated all the team work with the employees. We will definitely be back i the future. ”
- Anonymous
“ I did the majority of my online shopping at Dicks! They were AMAZING!!! Everything shipped in a timely manner, I got great pack Friday and cyber Monday deals, customer service (chat) was very responsive and helpful, and when I needed to exchange a large item, they were so very accommodating. ”
- Janet
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