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DICK'S Sporting Goods Reviews

1.8 Rating 202 Reviews
18 %
of reviewers recommend DICK'S Sporting Goods
Company Reviews Questions Metrics
1.8
Based on 202 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does DICK'S Sporting Goods resolve customer queries?
Helpful Report
(1 week ago)
Greater than 50% of reviewers feedback is DICK'S Sporting Goods resolves customer queries within an hour.
Helpful Report
(1 week ago)
B-

Customer Service - Good

70.37%
Industry Average
“ I did the majority of my online shopping at Dicks! They were AMAZING!!! Everything shipped in a timely manner, I got great pack Friday and cyber Monday deals, customer service (chat) was very responsive and helpful, and when I needed to exchange a large item, they were so very accommodating. ”
- Janet
“ Great customer service!!! Whoever is recruiting employees, needs to do it nationwide. The 2 reps I spoke to, David and Sue had great customer service. They were very nice, showed empathy, and was enthused throughout the call. ”
- Sonyl
“ Friendly service on the floor and at the register. Fast and efficient. ”
- Regina K Patterson
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