Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,107 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Dunelm made to measure curtain team have excellent customer service skills. We are also very happy with the product and fitting teams. Nothing was too much trouble. They provided the curtains within the promised timescales and appointments were kept to. The price is not cheap but the service is exceptional.”

Helpful Report

Posted 3 years ago

“Bought net curtains back in June but was waiting for new windows to be fitted in new house but kept getting delayed but when got windows fitted tried putting up curtain they where cut the wrong sizes went back say they where cut wrong they would not return or place them had receipt but there answer was no they should refund my money I will not shop there again”

Helpful Report

Posted 3 years ago

“Stuart Reid the curtain fitter from the Ipswich branch was excellent in everyway. The work was excellent , his manner was perfect and he was knowledgeable too. Many many thanks”

Helpful Report

Posted 3 years ago

“Just had my 2 large sofas delivered - fabulous quality, great value for money and super quick delivery. The delivery drivers Chris and Dave rang to give me an hours notice, and left the sofas in position as requested.”

Helpful Report

Posted 3 years ago

“Bought a lamp shade for 45.00 the top was so wide no standard ceiling pendant would work with it Returned the next day with receipt and packaging except for a small amount of cellophane and for this I had to argue for my refund as their rules WHICH RNT STATED ANYWHERE IN STORE is a loss of packaging means no return ? The law states a receipt which I had and bought the day before so to be embarrassed arguing with staff was an insult,I’ve been going here years and will remain loyal to the coffee shop and will be returning the two packs of curtains I ordered to try and see which one I like immediately as I don’t want to risk losing 100s of pounds,so I won’t even open and look I’ll go to a store that’s happy to allow u choice.”

Helpful Report

Posted 3 years ago

“Just purchased carpet and arm chairs from Dunhelm in Barnsley very pleased with high quality of both purchases. Also very pleased with Nicky who was a big help and also carried our carpet out to the car, well done Nicky wish all shop assistants were as helpful. Will use Dunhelm again.Two”

Helpful Report

Posted 3 years ago

“Just finished decorating my kitchen with Dunelm Sugar Rose eggshell paint - so pleased with the results - nice thick easy to apply paint - colour brilliant - thanks Dunelm”

Helpful Report

Posted 3 years ago

“i went to the stockport branch and spoke to the manager on 17th sept 2021. i explained i spent £360 on 5th july on bedding and that id been very ill since, off work with pregnancy sickness and back pain and not been able to come in sooner. i explained i couldn’t find my receipt anywhere but showed my bank statement and asked to exchange 3 items, all unopened: a too high for the neck memory foam pillow, a super king size duvet cover and fitted sheet. i explained id really gone off the colour grey and was hoping to do an exchange. she said she couldn’t do anything as it had been too long and there was no receipt and disingenuously said she was sorry. i then asked if she could search my receipt on the system from that date but was told it it only goes a month or so back. people try be careful your receipts (even with baby brain), take a picture of it and ask for an email receipt to help you- people have genuine reasons and lose them sometimes. i’m usually so careful. to the stockport manager- remember money isn’t personally coming out of your pocket when someone is asking for a refund/ exchange and i hope if you’re ever in a similar situation the person dealing with it is more compassionate”

Helpful Report

Posted 3 years ago

“Entered the Ashton under lyne branch looking for curtains for my caravan , didn't know where to start.a lovely brunette lady got us set up with another fantastic staff member. 10/10. Great service”

Helpful Report

Posted 3 years ago

“Visit 27/08/21 - amazing member of team Sue/Svetlana, who went out of her way to help me find a product, searching shelves from a stepladder. She then went onto help 2 other shoppers with multiple questions, she did all this in a considerate way. It was an absolute pleasure being helped by such a conscientious person. Many, many thanks”

Helpful Report

Posted 3 years ago

“Bought this vaacum as i read it was a little star. It never arrived as even though I paid delivery, it was apparently lost in the delivery depot. Asked if another could be sent, was told sorry and it would be same day, it wasn't. When i called i was told for the 2nd time, that the 2nd vaacum had been lost again in the delivery depot. I thought, oh well this isn't great i will get my money refunded, was told that had been actioned and after it is cleared up, a compensatory offer would happen. Days past, no refund. Called for refund and told it wasn't actioned at all and it would be done now. its going to take 5 days to get the funds back and its taken since the 26th August until 8th September, start to finish. Its a shame really, as other than the unbelievably shocking customer service, the item looked ok.”

Helpful Report

Posted 3 years ago

“Daily bombardment of emails and NO WAY to unsubscribe. It's driving me crazy. Letters to head office and customer services make no difference”

Helpful Report

Posted 3 years ago

“I recently visited dunelm at Mansfield looking for pencil pleat curtains - not having realised that they are as rare as hens teeth! Rows and rows of ring tops but I only found a small display of the type I wanted. I was leaving the store via the curtain fabric dept when a young man by the name of Kyle asked if he could help. What an asset he is to Dunelm- endless patience , took me round the aisles to show me the type I wanted & explained the ones I could only get on line! I ended up buying 3 sets of curtains (one set online) plus other sundry items. This is what selling is all about-enthusiasm for your job. Well done Kyle.”

Helpful Report

Posted 3 years ago

“Paisley Dunelm made me suicidally. I am a 55 year old respectable business owning woman who is not a shoplifter or thief but that is how I was treated at Dunelm Paisley and their head office. I even called my husband to say goodbye as was going to kill myself in the car on the way home. I had bought a curtain pole at Kilmarnock which I was wrongly advised would work but too thick and as I live half way between the two stores and as I was going to Paisley I decided to return there. I carried it into the shop walked along picking up 4 face towels and went to checkout went nowhere near curtain tracks and if they had looked at CCTV would prove it, went to the checkout I told the woman I want to but the towels and return the rail and started looking for my online recipient and she called on Allan to come who was not nice he tried to take my rail and accused me of stealing it I explained when and what I bought it and who served me and he would not let me.loom for recipient and grapes the pole so I just lifted it as it was my property. I told them to keep the towels and started to walk away and they were laughing and talking about me so I turned back and threw it in the floor and left. I was crying so embarrassed upset and angry. Another member of staff came out the other door to a banner and asked what was the problem I tried to tell he and he said he was the manager and tell him as he did not know anything it. Next thing as I could not speek for crying he started shouting at the top of his voice in front of so many people in the carpark 'GET AWAY FROM MY STORE I AM CALLING THE POLICE GET AWAY CUSTOMERS ARE COMPLAIN ABOUT YOU' I was so upset.and embarrassed I called head off which was closed told to email, then my husband to say goodbye as I want to kill myself in the car on the way home, he finally managed to calm me down buy even now 12 days later I still think about it and all down to the manager and staff at Dunelm I don't think if I had they would have cared probably laughing they don't have any concionce. I emailed head office who said that the manager at store would deal with it but he was the main problem so that was hopless. Today I received a special delivery letter banning me.from Dunelm as I had the audacity to complain about the services I received and they also accused me as I have not got a refund and Paisley kept my rail. I have spent over £4000 on Dunelm over 19 months but not another penny. Crooks and they are the thief's as retain my payed property. DO NOT USE DUNELM PAISLEY IF YOUR A RESPECTABLE MIDDLE AGED WOMAN YOU MUST BE A THIEF I still am so embarrassed and wish I was dead all due to this man and his staff lack of trust and customer service skills. Would they care if I was dead?”

Helpful Report

Posted 3 years ago

“We ordered 7 roller blinds online, and paid upfront for them. The day before the advised delivery date, we received a text telling us we were to be refunded. This was around 10 days after ordering and Dunelm had our money for this time. There was no explanation or reason why our order was not delivered nor an apology for letting us down. Hence we won’t be shopping at Dunelm again.”

Helpful Report

Posted 3 years ago

“Ordered my Fitzgerald night stands online arrived on time there was a problem with one contacted customer service they arranged for a new one to be dispatched gave me a date arrived on time great delivery team 😌”

Helpful Report

Posted 3 years ago

“I had excellent customer service from a staff member name Lauren in the Enfield branch. She I needed curtains fir an elderly man but did not understand the measurements. She stayed with me and helped me understand what I would need, I was very flustered but she took the time to put me at ease and then continued to help when I needed nets and PVC coverings. Absolutely helpful & kind young lady.”

Helpful Report

Posted 3 years ago

“Dunlem is a big name in the market, we love to visit their shops, variety of good products with reasonable price, staff on ground can be a problem sometimes. Lately we ordered curtains, we were happy with service, before the Pandemic, we ordered more curtains recently, but we noticed expert and helpful staff are missing and we were left with a staff. Obviously this lead to getting the incorrect style, we complaint to customer service up to the big man in the company, but after on month waite, we were left with no curtains, lost our money and no one in the executive office is able to give us a satisfying answer. Really disappointed to a degree I felt that I not in the UK, but maybe somewhere far away..!!”

Helpful Report

Posted 3 years ago

“I just want to unsubscribe! This seems totally impossible. Fed up with constant dairy bombardment of Dunelm emails. Just about to post 2nd letter of complaint. No response to 1st letter”

Helpful Report

Posted 3 years ago

“I brought 2 touch lamps and only one is working. To contact anyone is virtually impossible as it was not an on line purchase, i have sent emails but it comes back visit the store. It is a 30 mile round trip for me to go back with something that was their fault. I was told i had to take the item back they could not send a replacement. Quick enough to sell something but when there is a problem not very helpful at all!!”

Helpful Report

Posted 3 years ago

Dunelm is rated 2.3 based on 1,107 reviews