Dunelm Reviews

Name: Dunelm
Rating: 2.25

2.3 Rating 1,107 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Dunelm made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parasol base which I ordered online arrived very badly damaged. Have rang ( no one to answer phones) filled the form in online, no response, numerous emails sent, no response. And god knows what’s happened to the Parasol that goes with it. Won’t be shopping at Dunelm again 😡”

Helpful Report

Posted 4 years ago

“Delivered on time and was kept informed of delivery via email.”

Helpful Report

Posted 4 years ago

“Ordered 4 blue ceramic garden planters,order was delivered in reasonable time under the present difficult times,sadly what were originally excellent products were delivered by DHLwith all 4 shattered,the drivers response was "Can`t take them back,complain"I did.Dunelm customer service were brilliant,they issued an apology,a refund within 12 hours and a goodwill gesture of £25 in spite of the damage being caused in transit.”

Helpful Report

Posted 5 years ago

“The a seating cushioning of the £350 sofa we bought has collapsed within less than a year from the purchase. Dunelm has refused to help us further or even suggest any solutions. Do not waste your money. You can find something of better quality for the same money.”

Helpful Report

Posted 5 years ago

“The £300 sofa seating cushioning has completely collapsed after less than a year. Company has refused to help us or even suggest any solutions. Do not waste your money. You can find something of better quality for the same money,”

Helpful Report

Posted 5 years ago

“I brought Dorma Hungarian Goose Down 13.5 Tog Duvet White Kingsize online. Not a cheap purchase. I thought this would be a very warm quilt. However I'm extremely disappointed with the quality and warmth of this quilt. It is a very thin quilt. It does not keep me warm, especially the bottom half of the quilt from the waist down. If you want a warm and cosy quilt I WOULD NOT RECOMMEND THIS QUILT. PLEASE DON'T WASTE YOUR MONEY!!!”

Helpful Report

Posted 5 years ago

“Bought a super king size duvet cover. When I fitted it on bed it was 20 cm too short. Faulty, not fit for purpose. Checked the dunelm label. It clearly stated “superkingsize 220cm x 260 cm. “ that is the correct UK size. This one measured 200x260. Oldbury store refused refund. Don’t shop at Dunelm as they sell faulty goods and don’t put things right.”

Helpful Report

Posted 5 years ago

“Shut your doors and protect everybody do the right thing now like John Lewis,primark etc people will only respect companies that are closing now carry on trading you will lose lots of customers”

Helpful Report

Posted 5 years ago

“I cant beleave dunelm is still open what with covid 19 everywere , john lewis , primark and all other shops are closed apart from essential food shops, its so greedy of them they should be ashamed.”

Helpful Report

Posted 5 years ago

“One star because I can't give zero stars. Terrible customer service. Manager of Kirclady store (Angela) is rude, unprofessional, has a couldn't care less attitude, big ego, double standards,talks down to people and is generally not interested is helping customers at all! I have phoned customer services to make a complaint to be told there was nothing they could do. I have asked for the area manager to contact me. If you do indeed care about customers and their experience why haven't you bothered to make contact? It would appear that once you have customers money you don't want to know!”

Helpful Report

Posted 5 years ago

“Ordered a mattress on 20th Feb which didn’t arrive on delivery date for £179.95, chased customer services to be told they didn’t know what had happened to it and would investigate. Phoned customer services again next day who could not confirm if it would be delivered they had to contact the manufacturer, I agreed to a refund had asked if they could replace with an alternative as explained already had bed frame delivered they said no and agreed to refund in 3-5 days. Checked account 13 March had not been refunded contacted CS again who said it hadn’t been processed would ensure this was dealt with and would be emailed to confirm on 13th. Received no such email or refund . Contacted CS again on 16th to be told the same as on 13 th possibly may have refund by the end of the week but no apology ,no apparent complaint procedure in place. Feel totally frustrated and still don’t know when I will have my money back? Awful Service”

Helpful Report

Posted 5 years ago

“Ordered a bedspread online. Packing ripped on arrival. Opened the packaging to view bedspread, decided it was too big so went to the store to return it. After waiting 20 minutes to see the manager I was told it could not be returned because it was bedding. Unused and in original packaging and returned within 7 days. Would not refund. Their own company policy does not state that bedspreads can not be returned. In breach of their own policy. Pursuing under the Consumer Contracts Regulations. DO NOT PURCHASE ANY DUVET SETS, THROWS, PILLOWCASES OR OTHER SIMILAR ITEMS YOU WILL NOT GET A REFUND IF PACKAGING OPENED. £65 out of pocket. Will never shop here again.”

Helpful Report

Posted 5 years ago

“Hi I was in Dunhelm Plymouth. Asking for help in finding an item in haberdashery I was met with complete indifference from 2 members of staff. Nearly left at that point but thankfully a young assistant called Fabien stepped in to help even though it wasnt his dept!. Then there was no-one to serve me in cutting the item. Yet again about to give up in came Felucity from another dept. So thanks to Fabien and Felicity for stopping me goi g home and ordering from the internet! No thanks to haberdashery staff! .”

Helpful Report

Posted 5 years ago

“Always love dunelm...shopping and cafe...but today felt i had to do a review about customer service...lady in front of me being served was met with "yeh what do you want " not even a smile also the colleague was drink pop at the counter then went outside and colleague stood at front of store smoking....not very good for store image .....radcliffe store”

Helpful Report

Posted 5 years ago

“The two men who delivered my sideboard Paul and Tony were cheerful and polite. I was extremely happy with my delivery experience. I had requested delayed delivery due to ongoing home renovations and Dunelm was happy with this arrangement.”

Helpful Report

Posted 5 years ago

“I would have given zero star but that option not there. Purchased divan bed, arrived with broken part. Replacement sent, slightly different design and two drawers completely broken. Appalling customer service trying to resolve and still not resolved.”

Helpful Report

Posted 5 years ago

“Cannnot fault dunelm service excellent communication 2 friendly delivery guys called paul and Tony who was really helpful and service with a smile. I really dont think you can get a better quality sofa in this price range. More than happy with it. Cant rate it enough. Love it. Thank you dunelm.”

Helpful Report

Posted 5 years ago

“Purchased two of these for our caravan sofas - very disappointed with the amount of fluff from purchase to disposal - 3 months - had to vacuum every day”

Helpful Report

Posted 5 years ago

“Well I couldn’t praise the staff in Northampton store any more ! Sonny was incredibly helpful , Dione too ..Kim was fabulous so kind and helpful , after 3 hrs in the store trying to find a complete set of bedding Kim even offered to pick up from other stores for me personally ! 😳 after trying to click&collect ..being told order accepted ..but waiting up to an hr for confirmation each time of tracking down individual items at various different stores .. Kim really couldn’t have been more helpful , even took me up to cafe and got me a cup of tea ( as I eventually found items in stock at 3 different locations, 3 hrs later ! ) Dione even rang a couple of stores for me as I was waiting some time for clarification of items in stock ! And I didn’t want to purchase part of collection without knowing I had the complete set 😊 so well done Dunelm Northampton ! Fabulous helpful , caring and such lovely staff ...ATeam ! 👏👏👏👏 thank you !”

Helpful Report

Posted 5 years ago

“Ordered Window screen on line. Delivery excellent but product not fit for purpose and no response from customer service. Very dissapointed”

Helpful Report

Posted 5 years ago

Dunelm is rated 2.3 based on 1,107 reviews