Dunelm Reviews

Name: Dunelm
Rating: 2.26

2.3 Rating 1,095 Reviews

30 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Dunelm made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a black and white striped blind. It arrived in grey and cream approximately two weeks ago. I called them three times,wrote three emails,and eventually,thery agreed to collect it,and offer me a refund or replacement.I decided to accept a refund for obvious reasons. TWO weeks later,I am still awaiting collection fo the incorrect blind. I paid by Paypla lickily,and they have opened a case with Dunelm for me.It continues. A disgracedful show,and I would never contemplate buying from them again. It this is Dunelm's idea of 'customer service', then forget it.Pathetic.# Paul Johnson.”

Helpful Report

Posted 9 months ago

“Dunelm using Evri as couriers. One of the worst carriers in the country. We buy from Dunelm to receive quality goods. We have received damaged packages and even a damaged lamp shade where box had been opened. Waste of time complaining to Evri.... they don't care. If Dunelm continue to use Evri, then they don't care either”

Helpful Report

Posted 10 months ago

“DUNELM - Very unhappy. Appointment to install shutters suddenly with no warning CANCELLED. NO explanation given. Had my money for nearly 2 months. Rang customer service who going to pass a message to made to measure department could take up to 72hrs to get a response 😡😡😡”

Helpful Report

Posted 10 months ago

“The resturant is getting worse with every visit. This is not the fault of the staff at all but there is never any hot food or if there is there's no salad or no beans. We visited at 12pm today for lunch yet only one jacket potato available they don't do toasted sandwiches anymore so the only hot choice was soup or a bacon roll which is no use if you don't eat meat This is the same with every dunelm resturant in the area we live and no wonder it's always empty now.”

Helpful Report

Posted 10 months ago

“Faulty products though store agreed refund they insisted on calling it unsuitable size not faulty even though the light went with a bang , worryingly with electrical products”

Helpful Report

Posted 10 months ago

“Bought an item for the Bathroom and fine for few months. Rust set in and not suitable and bits of rusty metal dust all over the place. Item should have been waterproof of a warning of possible rush. Approached staff and Store Manager will not replace/refund or recognize that has completely rusted all over. Refund are only given within 28 days, but rust set in after 3-4 moths. Manager responded quote " You should have the common sense to know that Bath-tub metal rack will rust". Unbelievable response. Another Staff member become unpleasant and asked that this rusted item should not be left in the store - So rude, unplesant and not good at explaining what he meant quote " Take your item with you as you paid for it and take it out of the Store". Sadly, I will never shop at Dunelm again.”

Helpful Report

Posted 10 months ago

“Do NOT purchase Constellation luggage from this retailer . One trip two sets of wheels broke off. Response from Dunelm “ claim off the airline” Dunelm customer service . An oxymoron.”

Helpful Report

Posted 10 months ago

“The staff in STRAIGHTON brach are so rude. I agree with every one star!!!!! The staff are rude, dont know their job, stuff is rubbish. Paul the manager is a liar and doest kniw the difference between a fitted sheet and natress protector. So because of all this i git barred. Then 2 months later my uncle gor barred. I was told his advancenents to staff made them feel uncomfortable lol hes 70yrs old!!! When we threatened with slander they totally changed their story, bunch of cleeky liars. Avoid if you can as all branches seem to be as rude. Go to Matlan or ikea 😁”

Helpful Report

Posted 10 months ago

“Wow, your curtains are amazing, just what I wanted, thank you and beautifully made. Very reasonable. I will in future order from you and inform family and friends.”

Helpful Report

Posted 11 months ago

“Please please pleaseeeeeee don't bother to buy nothing from Dunelm, on 15th February I order a free stand large mirror from them. And for 6 days I have to ask for a replacement because each time the mirror came smashed. I was very frustrated and annoyed because I really want the mirror. So I thought first time came broken, sometimes can happens, I call costumer service the send a second replacement, and again came broken. I thought is this a joke? I try for the 3 Time asking for extra security on the package as is obvious that Dunelm packaging is seriously wrong, no signs that is a fragil item on tje outside of the package and very little protection in order that such fragil item won't break on the way. Sadly the 3 time came broken again. They don't care, and they won't so please avoid buying absolutely nothing from this people. I'm terribly disgusted with the whole process, I have to ask for a refund in the end wich I wasn't happy. Honestly this is so wrong, avoid avoid avoid.”

Helpful Report

Posted 11 months ago

“Very rude & grumpy woman on till just now when I was collecting an item from click & collect in the Chichester branch. No please or thank you just abrupt & curt. This is not the first time I’ve encountered this person hence the reason for writing this review. Politeness & manners goes a long way but obviously not with her.”

Helpful Report

Posted 11 months ago

“I bought a forget king size quilt but after one month the stitching is all coming undone my mum already return the same one because the same problem what can I do havent got the packaging what can I do”

Helpful Report

Posted 11 months ago

“Bought a TV unit via the website. We checked the parts were all there and proceeded to build it. It was only towards the end of putting the two doors on that we noticed scratches on the front of one of the doors. I was hoping they may be able to send me out a replacement door. I took photos and contacted customer service. They were not very helpful at all and said I would have to take it back to the store. Which meant I would have had to take it apart again, and get it back to the store. This was a really heavy TV unit and we had spent ages putting it together. In the end I just kept it with the scratches as I could but be bothered with the hassle. It's definitely put me off ordering from them again and would rather go elsewhere.”

Helpful Report

Posted 11 months ago

“Ordered 2 cushions for my sisters birthday. order said they would be here BY 1st feb, so thought they could even be early. Leaving early tomorrow to visit sister minus cushions as they have NOT arrived they will be going back to dunelm if I ever receive them. Will NEVER order from them again.”

Helpful Report

Posted 11 months ago

“I bought 2 Nevada drawer sets assembled them, the toxic smell from them after a day was awful made me feel sick. I aired them and put neutralise ball in room with them, no better. Contacted Dunelm to return via chat they said I had to take apart and pack up I said I couldn't do that. 3 times they said they would take them assembled via DHL who said they would come back at the end if the day when van empty but did not. As a previous post, no apology, no solution not interested.”

Helpful Report

Posted 11 months ago

“I actually cannot believe how horrendous the service has been with Dunelm! I ordered a parcel which was sent to my old address, and the parcel was then 'returned to sender' via the courier. The courier didn't scan the parcel back and no tracking information was provided, and despite providing evidence on my old apartment buildings log book of the collection, and CCTV evidence of him taking the parcel, they refused my refund! They actually had the audacity to tell me to go to the police, when it's their fault their courier has misplaced or stolen my parcel. In a climate where retail stores are struggling, a company like this doesn't deserve to exist. I have had issues with their competitors like The Range, Next, John Lewis and all have had amazing customer service.. Piece of advice, don't risk buying from them! I am out of pocket by hundreds of pounds and having to take further legal action. Absolutely disgusting!!!”

Helpful Report

Posted 11 months ago

“Went into reedswood branch and Sarah was so helpful with our return and rectify the problem straight away. Very helpful and pleasant and a credit to the store”

Helpful Report

Posted 11 months ago

“First time I ordered from Dunelm and they sent me the wrong item and after a long wait for an adviser to become available on the chat, got kicked out so had to queue for ages again. Only to be told that the item is no longer available and they will have to wait to receive the wrong item before they could refund me. And this is while the item is still available on the website, which I pointed out and they said it's an error on their stock system. It really doesn't seem like this company know what they're doing. Not being funny but my order was for 2 items and they couldn't even get it right. Instead of refunding me straight out , they just decided to send me a random replacement whilst withholding my money. They then arranged collection which went fine and delivered on Monday but apparently now I have to wait until it's been delivered to their returns warehouse and won't get my money back until at least the 2nd February!!!! Wouldn't it make sense to get it sent straight to their return warehouse as apparently it's in their network now, whatever that means???!!! A sorry excuse of a company!!! And the adviser had the nerve to say it was because not all people are honest, well Dunelm is a perfect example that not all companies are honest!!!”

Helpful Report

Posted 11 months ago

“Shocking to receive a sideboard ordered online and it doesn't even assemble properly . Not enough screws which we then had to pay extra for online !! No apology and only bother to respond when it suits them . No offer of an apology . Never will i use this shambles of a company again”

Helpful Report

Posted 11 months ago

“I have shopped at Dunelm Bletchley for many years and I have never had a reason to complain. However I now shop in Dunelm Aylesbury as it is much nearer. In this last few months your Aylesbury store has really gone downhill. The cutlery in the coffee shop is filthy. Frequently there is no toilet paper in the Ladies toilets and there has been a toilet seat missing for weeks. The hand dryer also is defunct. On the shop floor there are trolleys blocking the aisles with products waiting to go on the shelves. I realise that there are problems occasionally but this is getting worse. Sorry I didn’t think to take photos but I probably won’t be going in there again for a while Sorry to complain but this is not up to your usual standard Colleen Townsend”

Helpful Report

Posted 11 months ago

Dunelm is rated 2.3 based on 1,095 reviews