ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.87

1.9 Rating 213 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

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Metrics

1.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 18th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“yesterday i bought chunky yellow sandal from a store in istanbul (ozdelik mall) today i just used damp napkin to remove dirt , collor ruined as if it was water color !! some spot became yellow , some parts became green !!! you can see this in photos that I uploaded.. (also I paid 1749 TL (117 USD) for this and they denied to give me tax free form , so I coudnt even get tax refund in istanbul airport)”

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Posted 2 years ago

“Shoes had a distinct smell of blood.”

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Posted 2 years ago

“The soles of the Ecco shoes turn gummy over time even when not worn. The soles then rip apart. never buy these shoes unless you plan to wear them every day until they wear out. There is no reason for these soles to turn gummy and rip apart. They were stored on a closet shelf and the temperature in the closet was not hot.”

ECCO Shoes 1 star review on 27th May 2022

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Posted 2 years ago

“Ecco shoes are garbage! When you first buy them they are great. If you leave them on a shelf in your closet for a year or tow, the soles become gummy and fall apart. It is not hot in my closet. The shoes are on a shelf. The Ecco soles just fall apart and disintegrate. It's so embarrassing to be at a function and have your shoe fall apart. This has happened to me twice before. never again will I buy an Ecco products. See the photo below.”

ECCO Shoes 1 star review on 13th May 2022

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Posted 2 years ago

“Ecco is one of few still seeking profit in Russia, breaking the current boycott of Russia and not caring about Ukraine or the future of Europe. Never again Ecco for me.”

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Posted 2 years ago

“Ordered some Ecco Soft white trainers to replace some that I’ve had for several years. I ordered the same size I’ve always had in Ecco and they are like boats! My husband who is a 42 could wear them. I’ve sent them back and I won’t be ordering them in a smaller size as the quality is nothing like they used to be. What’s happened to Ecco quality that you could always rely upon?”

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Posted 2 years ago

“I have been happy with Ecco for many years. As Ecco have decided to keep trading with Russia after Russia went to war with Ukraine I will no longer be an Ecco customer. Ecco you should be ashamed.”

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Posted 2 years ago

“I bought I pair of shoes I bought I pair of shoes, return and never received my money back. Tried to contact to customer services, lost of time. Still waiting for return call from a ECCO company. WHERE IS MY MONEY?????”

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Posted 2 years ago

“poor quality, prices very high. something went wrong with this company. I used to love these shoes in the past, nowadays they aren't worth buying. and you have to wait ages for your money if you send shoes back to shop.”

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Posted 2 years ago

“In the Makro store I bought Ecco shoes, they hurt me, I wanted to return it as a defective product, but I was refused in the Macro. In the Ecco store they can't help me either. Money wasted due to a defective product. Regards”

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Posted 2 years ago

“Never received my order, seems to have been lost by Canada Posts but I still have to pay the shoes! Never got an email to tell me. The first and last time I order with Ecco Shoes.”

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Posted 2 years ago

“Bloody shocking customer services. Dont answer phone dont reply to emails.. After 4 weeks got a reply that you have my return. But apparently another 10 days before I get refund Awful....”

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Posted 2 years ago

“Bought several pairs of shoes to try on at home. All were large fitting. Returned and took almost 2 months for a refund! Had to return a few pairs by one method, and another by a different service because they’d been shipped from different places - annoying. I received far less when the refund finally arrived because they’d been reduced in the sale several times. Felt scammed that they took so long to process a refund - don’t know any company that takes so long? Thought this was a good company, but returns process really frustrating. Had to phone & email & didn’t receive a call back when I was told I would - just never heard anything.”

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Posted 2 years ago

“I used to only wear Ecco shoes as they were the only shoes that lasted and were comfortable. Not any more. Now the factories seem to be mainly in Asia, the shoes are not the quality they once were. Price hasn't gone down either . Shoes also seem a skimpier and narrower fit. And I can't wear Ecco all day like I used to. I have now had 3 pairs where the sole split and/or crumbled into a sticky black mess. Another pair, Mary Jane style shoe, the black sole is turning white at the bottom of the sole and I'm not game to wear them out in case they fall apart. One other pair I wore out and the soles came away and completely fell off as I was walking. Awkward and embarrassing. I put up a review and got a reply saying the shoes were an older design. Sure, they might have been an older design, but they should still be able to be worn without the soles completely coming away when I'm walking. What if I had been an older person out walking and my shoes fall apart ? Ecco management doesn't seem to care about the deterioration of a once quality product, customer care is poor and the price remains high. As long as the money comes in, eh .. Money should be refunded, even in the absence of a receipt and no questions ask when the soles deteriorate/crumble away, no matter the age of the shoes. No more Ecco for me. Buyer beware.”

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Posted 2 years ago

“Susan at the Outlet Mall took good care of me. Thank you Susan.”

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Posted 2 years ago

“Terrible quality shoes and a total lack of response from customer service. Bought a pair from the Lisbon store and they came apart after one week (see photos). Store did not respond to a single email or phone call. Head office said it's not their problem, and contact the store. Shocking.”

ECCO Shoes 1 star review on 12th February 2022

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Posted 2 years ago

“I bought an Ecco shoes from Oxford Ecco store for about 3 years ago but the sole was damaged as you see from the picture.”

ECCO Shoes 1 star review on 3rd February 2022

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Posted 2 years ago

“The shoes I ordered are the not the right ones. Not the website will not even load. Def a scam!!”

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Posted 2 years ago

“ECCO TREDTRAY WOMEN'S BOOT Most important, Ecco remove client's review from its website. !!! Not ignorable These boots have so uncomfortable, the heel cups made from very tough material (not leather) to bleed heels. They are fashionable but absolutely not comfortable”

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Posted 2 years ago

“I bought a shoes 2 month back from Pune store but shoes color got fade and not store person saying it's normal but before they told if there will be any issue in color we will replace the shoes”

ECCO Shoes 1 star review on 28th November 2021

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Posted 2 years ago

ECCO Shoes is rated 1.9 based on 213 reviews