ECCO Shoes Reviews

1.9 Rating 229 Reviews

19 %

of reviewers recommend ECCO Shoes

Company Reviews

Questions

Metrics

1.9

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact ECCO Shoes?

Helpful Report

(1 month ago)

You can contact ECCO Shoes by Email, Telephone and Live Chat.

Helpful Report

(1 month ago)

73.77%

Industry Average

“ It is now the 23rd and as previous posters have said, the customer service is simply terrible. ”

- Anonymous

“ I have many pairs of ECCO Shoes and never fail to be impressed by Ecco products and customer service. ”

- Elizabeth

“ Winchester ECCO staff are great - their customer service is top notch - friendly, helpful and nothing too much trouble. They didn’t have the shoes I wanted and therefore after checking the stock they rang a store in London where my sister works nearby and saved them for me for her to collect. Thank you as need them for work ”

- Caz H

ECCO Shoes Reviews

Customer Service - Good