ECCO Shoes Reviews

1.9 Rating 213 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

Questions

Metrics

1.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is ECCO Shoes returns process?

Helpful Report

(2 days ago)

Greater than 92% of reviewers feedback is ECCO Shoes returns process could be better.

Helpful Report

(2 days ago)

16.67%

Industry Average

“ Beware, delivery is very slow, and returns are VERY EXPANSIVE. Never again. ”

- Michèle Hébert

“ The email says returns are processed and refunded in 2-4 weeks. ”

- Anonymous

“ They do not accept exchanges and require you to pay for shipping for returns (which cost me $75 - they do not provide a return label and deduct it from your refund as many companies do). ”

- ""

ECCO Shoes Reviews

Returns - Difficult