ECCO Shoes Reviews

1.9 Rating 213 Reviews

20 %

of reviewers recommend ECCO Shoes

Company Reviews

Questions

Metrics

1.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does ECCO Shoes resolve customer queries?

Helpful Report

(2 days ago)

Greater than 47% of reviewers feedback is ECCO Shoes takes over a week to resolve customer queries.

Helpful Report

(2 days ago)

72.88%

Industry Average

“ But i always have issues buying shoes online and when My card doesn’t match my billing address I still get charge! It is so annoying calling customer service to refund my money! Today I called costumer service and Didn’t even care about my issue! Im very disappointed. ”

- Marino Duarte

“ I would like to give 5 stars to a excellent customer service given to me by a staff name Julie. Knowing that I might not buy but she still serve me with professionalism by introducing their bags materials & quality.. I feel welcome by her in the way that she is not only selling her products but her good services. Thank you Julie. I will come back again. 😁👍 ”

- Felinder Yang

ECCO Shoes Reviews

Customer Service - Good