Farfetch Reviews

Name: Farfetch
Rating: 1.53

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 11th September 2024

STEF

Farfetch 1 star review on 4th September 2024

Katie

Farfetch 1 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered from them and my order was cancelled by THEM!!! yet i was still charged $288 dollars and i been calling for the past 3 or 4 days trying to get my money back ! dont order from them its obviously a scam !”

Farfetch 1 star review on 19th November 2020

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Posted 4 years ago

“Its been a long time i am waiting for my refund and they did not refund me yet ..plz don't buy from farfetch.”

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Posted 4 years ago

“DEFECTIVE BOOTS I ordered a pair of boots from farfetch (over USD400). It was obviously defective with the zipper falling midway every couple of steps I took. Farfetch (supplier being Onward Luxury Group SPA) refused to refund/accept responsibility and after their so called brand assessment, said that the brand knew about this problem and yet continued with the production of this boot - which is obviously bogus as I have researched other buyer reviews of this pair of boots and no one mentioned this zipper falling problem. ***Buyer beware when purchasing from farfetch and Onward Luxury Group SPA***”

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Posted 4 years ago

“I ordered a gold pair if Tory Burch sandles for 250.00 and yeah the came as promised....but the mfs was fake as hell!!!! Never again!!!!”

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Posted 4 years ago

“Fake! Fake! Fake! Don’t buy from them. Sold me a $600.00 fake pair of Maison Margiela!”

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Posted 4 years ago

“This company is terrible they sent me a damaged shoe I returned it the following day and they refuse to give me my money back ! I should’ve read the reviews before using this company !!”

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Posted 4 years ago

“if i could award a zero star i would go for that. RUN AS FAR AS YOU CAN FROM FARFETCH. BUNCH OF FRAUDSTARS AND THIEVES. They declined my order twice and refuse to refund because i refused to up load the first and last four figures of my bank card. i did uploaded the first figure and last four figures but that was not enough APPARENTLY. Still waiting for my money.”

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Posted 4 years ago

“AWFUL!!!! DO NOT BUY ANYTHING FROM THEM!!!!!!!!!! Liars!!! They OBVIOUSLY have a system of ripping people off for their returns. I ordered a pair of shoes that were a size smaller than what i ordered. They said the box was not received by DHL after almost a month. Similar to what others are saying. LIARS!!!!”

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Posted 4 years ago

“i stopped courier from delivering to me and parcel was returned to sender on 6 october sent farfetch many messages regarding return heard nothing still waiting for £59 refund now in eighth day terrible customer service my advice do not use this company”

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Posted 4 years ago

“Money completely wasted.”

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Posted 4 years ago

“I had the same experience as all the other posts. I purchased an expensive item and returned it due to sizing issues and never received a refund for the item. Farfetch will tell you that "they never received the item from DHL." Lies, lies, lies. Do not buy from them because if you need to return anything you will be out hundreds of dollars. They will not refund your money.”

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Posted 4 years ago

“My orders didn’t arrive over £800 they have advised been delivered. Left out side my property!!!! Even tho I set my account up to never leave parcels. I’m having to pay for them??? Seriously this is shocking.”

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Posted 4 years ago

“HORRIBLE EXPERIENCE WITH FARFETCH. Purchased a $700 pair of Golden Goose shoes - the GGDB branding came off after just 2 wears. Contacted Customer Service – no response for over a month. Then - after several follow-ups – they finally offered to arrange a return back to the boutique (in Italy) for a “brand assessment” which could take up to 3 months, without any guarantees - apparently they could still deem it ‘wear and tear’ and send me back the faulty shoes. Apparently, it’s totally acceptable for a pair of $700 designer shoes to become faulty after 2 wears with the Seller assuming no responsibility or warranty whatsoever! Bought the shoes in June, it’s now September and I still don’t have a resolution, nor a pair of shoes I can wear. Just a disgrace that Farfetch acts this way. To all you online shoppers – DON’T buy from them. Go elsewhere. And if you’re buying online, check the returns policy as you may find yourself at a loss if anything goes wrong.”

Farfetch 1 star review on 7th September 2020

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Posted 4 years ago

“I paid £1,130.00 for a Valentino Garavani bag. Loved it when it arrived. Used it a couple of times but too small for my essentials, so stored it away in its dustbag. But loved knowing I owned a Valentino. Then recently I decided to sell it and get a bigger bag. Checked all the documents that came with it to photograph them and saw in Farfetch receipt, under Origin of County, China was printed. Emailed Valentino and asked if any Valentino bags are made in China. They replied, Valentino bags are only made in italy. I contacted Farfetch and told them the bag was fake but they said it was too late to return the bag. I paid £1,130.00 for a bag worth under £100. Dishonest and disreputable company. Sell fakes. I cant afford to throw £1,130.00 away. Can you? Avoid this company!!!”

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Posted 4 years ago

“Absolutely awful customer service. I arranged a return via Farfetch, in line with their terms and conditions, through DHL. DHL collected my parcel on the 27th July. As there was no update on the website I contacted customer service to request an update on my refund. It took to the 20th August to get a response to be told that the retailer hadn't received the return. They have refused to contact DHL to chase this matter up, even though it is their chosen and appointed courier service for returns. They have refused to register my complaint. They have refused to provide me with any more information. They have refused to help me in anyway or provide a refund.”

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Posted 4 years ago

“Terrible customer service! Order MJ3BLV. Refunded my product and still have not received my refund after 3 months! Multiple follow ups to customer service and management went ignored. I would not recommend this site unless you dont plan to refund any products.”

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Posted 4 years ago

“My story is similar to the ones below. I ordered a swimsuit, DHL said it was delivered, it was not. The proof of delivery showed the package on the doorstep of a green house and my house is gray. I also have security cameras. I offered Farfetch all of the proof. DHL tried to help, sent someone in person to find the package, they couldn't recover it. Farfetch wouldn't refund me or send me a replacement. DHL suggested I ask them to transfer ownership of claim rights to me, which could be done via an email. I asked Farfetch to do that and they told me no, they couldn't do that. Basically, they will sell you the most expensive stuff in the world but the customer service you get when you buy those same items at Neiman Marcus or Saks or Nordstrom is not provided. GO BUY ELSEWHERE. Avoid this company at all costs. You have so many other choices about where to shop, just shop anywhere but Farfetch. Also take a look at their Better Business Bureau rating. Read those complaints. There is definitely a pattern.”

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Posted 4 years ago

“I have never written a review before but had to as I am so appalled by the customer service at Farfetch. I was bought a £400 paid of Gucci shoes by my husband for my birthday. I asked to exchange them for the bigger size. I was refused an exchange or refund. The customer service was rude and uncooperative. I would never use them again and would advise you not to either.”

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Posted 4 years ago

“BE AWARE OF THOSE CROOKS RUN AWAY OF THOSE CROOKS THEY RIP YOU OFF”

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Posted 4 years ago

“I want to warn every potential buyers that you are taking up a big risk of paying for a good you never receive when buying with Farfetch About a month ago, I received an empty box without the good in it. When I received the box it had the DHL label "Repack" around the box. DHL said they put tape around the box because it was in bad condition. All details including pictures of the box have been fully given to Farfetch support team. I had been buying from Farfetch since 2017 and never had a problem before. In fact, I do a lot of online purchases (from Amazon, Net a Porter, Forward, MyTheresa to name a few) and never ever encountered a delivery problem or filed any complaints. This is my first time writing a review. Farfetch came back 3 weeks later and said there is nothing they can do about the empty box and would offer no refund or any course of actions. They didn't provide any explanation or address the possibility that due to poor packing the good (which is a pair of pant) could have fell off the box or someone took the good out from the box before delivery (and hence the box has the "DHL repack label" around it). No details have been provided to show what data they have analyzed and why they think so confidently nothing could have gone wrong in the process, resulting in me receiving an empty box but still have to pay for it. What's worst is that there is no assurance how this can be prevented in the future. How can I continue to purchase from Farfetch? It requires trust to purchase online and I thought buying from big company like Farfetch is safe. I never would have thought Farfetch will do nothing when there is a delivery problem. This now leaves me with a moral obligation to report the problem to local consumer council and warn others on social media platform.”

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Posted 4 years ago

Farfetch is rated 1.5 based on 278 reviews