Farfetch Reviews

Name: Farfetch
Rating: 1.50

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a purse on Farfetch and it's been two months but I still haven't received the item. Customer service was responsive at the start - that they will undertake an investigation which may take up to 15 days. 15 days later, I asked for an update. I demanded a refund (USD 2,085.80). I have been repeatedly asking for an update since then but still haven't gotten a response.”

Helpful Report

Posted 4 years ago

“Excessive postage charges to UK for a company based in UK Put me off buying”

Helpful Report

Posted 4 years ago

“They just try their best to avoid refunds Anything They blame DHL all of the time, I am trying to get a refund for a purchase that stayed at customs for two months due to Brexit, I live in Greece I immediately asked for the product to be returned and their customerservice is just bluntly lying to me again ang again, every week via phone and email I even had DHL email them, but still nothing over 1000 euros, they are just terrible I will never use them again, only LYST from now on”

Helpful Report

Posted 4 years ago

“I wanted to treat my partner to a purse. So I bought her a jimmy choo one. On the day of delivery the parcel was signed by someone I don't know so I contacted farfetch immediately and they couldn't even supply the address of where the parcel was delivered too. After a investigation they came back with a cheeky simple email saying sorry no refund as it was delivered to shipping address. I'm still fighting to get my refund since January. I will do all I can to get this back and warn potential customers about this. Its not isolated either many have been in this situation. Its not fair I've lost £355.”

Helpful Report

Posted 4 years ago

“I purchased a brand new pair of Chloe boots that were damaged. Farfetch has asked that I get them repaired!! The worst customer service department I have ever come across. Be very vary of purchases through this company. I would have given a "0" star if it was an option.”

Helpful Report

Posted 4 years ago

“Farfetch lost my parcel with shoes and now they trying to put all the responsibility on me. They are not going to refund my money or look for the parcel. Customer service manager referred to the section 8 from the terms and conditions: The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We (and not the Partners) supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section 15 below for further information). If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. Basically they are not responsible for the delivery or what they are delivering. If you planning to order from this shop think twice. This may gonna happen to you as well.”

Helpful Report

Posted 4 years ago

“Beware buying items from Farfetch which are sourced in Europe. Their site states all duties paid but on each item ordered I have then received a demand from DHL to pay duty/taxes. On contacting FarFetch when they finally got back to me they said they would address issue with delivery company but have failed to do so and are now refusing to refund whilst goods are in transit. Poor service and I recommend you keep to companies who have proper arrangements in place post Brexit i.e. Matches”

Helpful Report

Posted 4 years ago

“I purchased $1000 Rick owens coat in November. Start wearing in December when noticed bad feathers leak. Customerservice did nothing and claimed from use and wear.”

Helpful Report

Posted 4 years ago

“Once you pay they do not have a handle on what happens to the package and horrible zero customer service when you reach out to them. Stay away!!”

Helpful Report

Posted 4 years ago

“I placed two order within last week on Farfetch, and both were cancelled for no reason. My credit card went through, but they said they couldn’t reach the payer. Terrible website. I wish there was an option for negative stars.”

Helpful Report

Posted 4 years ago

“I have ordered 2 sunglasses, and only one came. The box was small so it was not possible to put both in them, even DHL have confirmed that-but still fighting more than a month for a refund.”

Helpful Report

Posted 4 years ago

“I ordered two pairs of sunglasses, one they cancelled because it was sold out (yeah, they sold the same pair for many people, not being able to deliver to all), second one is past due time to deliver and was not even shipped yet, order status says "preparing order", it's been two weeks and my item was not shipped. I contacted them with no reply. Will have to open dispute with paypal to get refunded.”

Helpful Report

Posted 4 years ago

“I placed an order and for no reason it was cancelled because they sent me an email saying it could not be verified. Never had this issue before. Reading the reviews below I think this is a fraudulent website.”

Helpful Report

Posted 4 years ago

“NEVER AGAIN. (order no. SBKYSG) I placed an order on 28.12.2020 with 2 pair of shoes. Until today 10 days are passed... - The order has not shipped. - I have no idea if and when the order will ship. - I made at least 10 messages with no reply. (one reply saying we will get back to you and refunding the shipping cost) - I called 3 times their helpline in NY and waited each time 30 min with the music with nobody picking up spending a considerable amount of money on international call. - I cannot cancel the order because the order is supposedly under preparation and their policy is not to cancel once the order is under preparation. So basically, I was ripped of EUR 1.300,- (I am saying ripped now because after 10 days they should have shipped, give me an explanation or refunded the amount of the order: none of the these happened) I do not know what else to do. It is a lesson for me to not trust the internet companies...”

Helpful Report

Posted 4 years ago

“Their service and managers are selfish 。When something is wrong, no one is ever responsible for it. Do not shop at farfetch. Fk this manage team!!!!”

Helpful Report

Posted 4 years ago

“Attempted to use FarFetch for the first time after eyeing items for a while... hesitant(and now glad I took this route) I used their Klarna services to make the payment indirectly. Order was cancelled BY FARFETCH for no reason other than could not authorize method of payment. Trusting Klarna’s reputation over FF I dealt and explained the situation to Klarna and was informed the order appeared still processing on their end, but they would close out the order and issue my installment refund. Thank GOD I did not make a full payment directly with FarFetch and it was just a partial payment that I am able to have refunded. First attempt at using Klarna and FarFetch and now seeing how FF operates will never attempt another order. I would recommend Klarna ends contract with FarFetch IMMEDIATELY to save reputation with so many other retail financing/installment pay services available flawlessly available on the market.”

Helpful Report

Posted 4 years ago

“Very bad experience. I bought for 2.5 K $. One item was not fit for me, so I tried sending it back via the app. The app told me someone would come pick it up, but no one came. I then sent 3 messages to Farfectch via their app, but got no answers. I finally reached out to their support department via theiur website on a PC. They finally answered me, they basically told me that since it was past 14 days, they could not do anything for me. They would not listen to me at all. I told them it was my 4th message to them and that my 3 previous one where left unanswered, but they would not listen. So 600$ in the garbage, basically. Order number : RK4FV6”

Helpful Report

Posted 4 years ago

“Placed order for pair of boots 400.00$ receiver confirmation # . Minute later cancelled blamed my back contacted my back no problems card processing company cleared the amount .was told by Far Fetch their system had a glitch are you serious ? Called back cancelled card straight away. THANK GOD my bank thought that was odd i agree taking no chances these people are clearly crooked and will set you up to steal your money .i suggest stay far the ---- away!!!!”

Helpful Report

Posted 4 years ago

“DO NOT PURCHASE FROM FARFETCH.COM I LOST $1,600 and they refuse to return the money to me. I purchased a $1,600 Off-White bag from the website directly on October 19. When I got the bag it came with a security tag on it so I decided to refund it. Farfetch provided me with a return PDF to print with a waybill number on it. I returned it November 9th. When I called to follow up with the refund 2 weeks later, they said it’s lost in transit and told me to wait. Two weeks later they emailed and they said they followed all their steps so it was not their fault and decide to close the case and refuse the refund of $1,600. When she called DHL they said the waybill number was incorrect and said it was from Mexico to Mexico. So Farfetch messed up and refuse to fix the issue.”

Farfetch 1 star review on 18th December 2020

Helpful Report

Posted 4 years ago

“They're not giving me a refund for the items I sent back. Customer service is not helpful. I have the proof that they received the items back, but Farfetch is not taking any responsibility that you'll get your money back.”

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Posted 4 years ago

Farfetch is rated 1.5 based on 305 reviews