Farfetch Reviews

Name: Farfetch
Rating: 1.53

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

Company Reviews

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Metrics

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 11th September 2024

STEF

Farfetch 1 star review on 4th September 2024

Katie

Farfetch 1 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

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“When buying shoes, in particular, guidance should more clear with respect to how sizes run (for example, a size 10 in Italy is not the same as a size 10 in US). Secondly, the exchange policy you offer is too strict for American consumers. Just take a cue from the majority of retailers in the US...most offer 30 days return policies (minimum) and even lengthier periods for exchanges/credit. Lastly, your stringent return policy should be printed on the customer's email receipt upon purchase, not lost in the fine print of "terms and conditions".”

Helpful Report

Posted 2 years ago

“I had success ordering from Farfetch until recently. I had an order dating to August 11th with 3 items with 2 of them delivering within 7-10 days as expected. The final item continued to say "issue with delivery" so I wrote in the first time to customer service 2 weeks after order and from that point until today spent over an hour on hold and on calls and over a dozen emails later and the only thing they could tell me today is they are going to have the item sent back to their shipper and credit me the invoice - so I don't get my item I desire at all. They site that the COURIER tried to reach me several times - UNTRUE. They site that I did not reply to emails - UNTRUE - they apologize for issue but 2 of 3 items got to me from same order without issue. Oh well I guess I will find the jeans elsewhere.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER FROM THEM. I wish I have done my research. I order a YSL handbag 8 days ago. Still not receiving it. I tried emails / calls no one response to me whatsoever. The tracking number they provide automatically via email shows my order has been return back to shipper. I’m traveling at the moment and leaving the current address in 3 days. I sent them multiple urgent email to explain my situation no one cares. What’s going on? When you pay so much money you really expect to at least have decent customers service. Their website says respond to your email within 24 hours- LIE. Delivery date -LIE. Basically if you buy something, no matter what happens they will not give you any answer or solution. You are on your own and pray you are loosing your money over nothing.”

Helpful Report

Posted 2 years ago

“I received an email welcoming me to Farfetch and thanking me for creating an account. I’ve never heard of this place and I didn’t sign up for it. I’m wondering now how they received my email address. I thought I was being spammed so I looked them up and found all of these complaints. I’m sure, now, that I am being spammed.”

Farfetch 1 star review on 1st August 2022

Helpful Report

Posted 2 years ago

“They keep cancelling my order for god knows what reason !!!!! Unbelievable and then it takes a LIFETIME to get your money back. Save your money and time”

Helpful Report

Posted 2 years ago

“I bought a Bottega Veneta loop handbag that was too small to fit my phone and poor quality (the leather was peeling) so I promptly requested a return and sent it back. A few weeks passed and I never got my money back. I contacted Farfetch and AFTER A FEW WEEKS of keeping the item they found a damage on it and refused my return! Apparently it was shipped by some small boutique in Italy not a BV warehouse directly that I wasn't aware of! The attached photo is the boutique evidence, they circled a half of the bag as "damaged" and sent that to Farfetch to SCAM me. Fortunately I took a photo of the bag after I received it and it has the same defect (peeling leather paint) they accused me of! Currently in the dispute process with my bank, fighting to get my money back. STAY AWAY”

Farfetch 1 star review on 25th July 2022

Helpful Report

Posted 2 years ago

“The return process is TERRIBLE and PAINFUL! DHL and their website both showed the return was delivered and received but no further action has been processed! Called and Emailed for 3 weeks now and they always told me they are investigating and would contact me if there is an update!! Feel like I have been ripped off.”

Helpful Report

Posted 2 years ago

“Ordered pair of shoes and did receive wrong size . After returning and refund ordered again and after waiting for weeks and info that they have ben shipped they canceled the order and refunded the money . Terrible experience.”

Helpful Report

Posted 2 years ago

“This website is a scam. I bought an item cost me almost $1500. All I get is a box with the cover or the bag and the receipt. When I tried to contact them for the missing product and get a reply that they also did the packaging process right and they can check that nothing wrong with the delivery so nothing they could do. They just send you an empty box with cost you nearly $1500. it's really a terrible thief.”

Farfetch 1 star review on 13th July 2022

Helpful Report

Posted 2 years ago

“Absolutely terrible customer service - I bought a product in March at a cost of £2,500. I'm still waiting on a refund and they now tell me that the goods have never been returned to them. Do not use this company, they are so BAD.”

Helpful Report

Posted 2 years ago

“Never received merchandise. Demanding a refund and not getting it. Don’t buy from this company. You can find merchandise elsewhere. Vicki Warren”

Helpful Report

Posted 2 years ago

“Fatal scam. They took 2,601 off my credit card for a product they never had. It was a gift They wedding is over. They are still holding the money.”

Helpful Report

Posted 2 years ago

“Disgusting service, think very hard about buying any item you have not tried on first as they are full of excuses as to why you cannot exchange or return it. I'd expect a lot more from a business bearing in mind the amount of money I spent on my wife's anniversary present.”

Helpful Report

Posted 2 years ago

“They had to cancel my first order because of security reasons? Managed to order a second time, T Shirt came and was just fine but still no refunded money from my first order , On 2nd of May they said UP TO 14 days for the refunded money to appear in my account, its been 18 days - contacted my payment provider - they told me no such transaction exists :D fckn liars never ordering again, still waiting for my 200EUR”

Helpful Report

Posted 2 years ago

“Awful customer service !!! received a package that was tampered with from farfetch.. contacted DHL and Farfetch and apparently DHL claims that there were no contents in the box from the original facility. (I have an email grom DHL, that attests to that, which I forwarded to Farfetch) Apparently not a good reason, and because someone at Farfetch customer service decided that this is not a valid reason for refund, they apparently cannot reverse the descision.. not even management!??). I am not trying to reverse the Death Penalty, just a descision made by an inefficient, inexperienced staff member. Don’t waste your time and money.. go to the luxury store, and have the full luxury experience…”

Helpful Report

Posted 2 years ago

“I just realized I bought "non-returnable" shoes that don't fit. Their prices are outrageous shop at SSense..way better return service thatn Farfetch...”

Helpful Report

Posted 2 years ago

“ha ha if you are rich enough to buy these, just don't return it. All these bad comments are specifically about return issues because they cannot afford to lose $500 on items they don't like after trying them on. ha ha”

Helpful Report

Posted 2 years ago

“Upon delivery of my Moschino shoes, the box was bent up. I opened the box and the shoe box was bent up as well. This was the last size so customer service didn’t discount it. They only offered I return the shoe and get my money back. My son was wearing the shoe to prom the next week. First off the packaging was done very poorly. If your buying a very high price item, your item should be package right. I will not be ordering from them again.”

Helpful Report

Posted 2 years ago

“I ordered a Marc jacobs tote. It is so obviously a fake. It stinks of plastic and the zippers for one are absolutely not what is normally used in a Marc jacobs product. So disappointed and I at least don’t want other people falling for this. And there is an internal tag saying made in viet nam and made of polyurethane!!”

Helpful Report

Posted 2 years ago

“I do not recommend this company, they denied they have received my returned product, even I provided all the prove of all information, nice way to feed their family”

Helpful Report

Posted 2 years ago

Farfetch is rated 1.5 based on 278 reviews