Name: Farfetch
Rating: 1.52

“Do not order from here ! I ordered my trainers for 570£ last week ! Still no order received and still no update The worst company I have ordered from as I have had no updates no emails nothing. I have still not received a refund and now the company have blocked me out the website so I can’t even see my order.”

Helpful Report

Posted 5 years ago

“Scam site! I urge you not to purchase from this site. Just spent 90 minutes on the phone with customer service to report that my supposedly new Givenchy bag arrived without its original packaging, tags, box, protection labels nor any guarantee of authenticity. Upon complaint the only thing they could do is to provide a full refund. They told me they are not able to guarantee the original packaging on any of their bags. Even though this is not mentioned in their T&C’s. The customer service rep. said it is stated in the FAQs and for them this is good enough. @givenchyofficial is therefore also not able to guarantee authenticity of this bag, they could only advice me to return the goods and told me I should be weary. Conclusion: Please do not pay full price on a possibly counterfeit bag! Just take the effort and purchase it in store! @farfetch is not willing to do anything about it or take responsibility. They only care about false advertising and money scams. ▶️ I have no warranty of even getting a refund on my money as the T&Cs for returning goods state that the bag should be delivered in its original packaging. Which I ironically don’t have 🤣”

Helpful Report

Posted 5 years ago

“Scam site! I urge you not to purchase from this site. Just spent 90 minutes on the phone with customer service to report that my supposedly new Givenchy bag arrived without its original packaging, tags, box, protection labels nor any guarantee of authenticity. Upon complaint the only thing they could do is to provide a full refund. They told me they are not able to guarantee the original packaging on any of their bags. Even though this is not mentioned in their T&C’s. The customer service rep. said it is stated in the FAQs and for them this is good enough. @givenchyofficial is therefore also not able to guarantee authenticity of this bag, they could only advice me to return the goods and told me I should be weary. Conclusion: Please do not pay full price on a possibly counterfeit bag! Just take the effort and purchase it in store! @farfetch is not willing to do anything about it or take responsibility. They only care about false advertising and money scams. ▶️ I have no warranty of even getting a refund on my money as the T&Cs for returning goods state that the bag should be delivered in its original packaging. Which I ironically don’t have 🤣 Shame on you farfetch”

Helpful Report

Posted 5 years ago

“Ok. Not bad”

Helpful Report

Posted 5 years ago

“People, please save your money and DO NOT buy from this shop! Total scam!! i added product to my shopping bag , price was ~266EUR, webshop offered extra 30% off and cost came to ~195EUR (nice, right?!). i was able to fill in all the information, my contact data, etc. i chose IDEAL as payment, and the second i pressed GO AHEAD , it gave me an error that something went wrong and i have to restart... i did and price INCREASED with +100EUR.....this is ridiculous, i understand completely that offers change and shop is allowed to change prices both in plus or minus direction, but not when your client in the process of buying something..... if i am pressing to check out, you cannot do it in the middle of my purchase!!!! this is just outrageous, same as if i would stand in the line of the shop and at the cash box, they tell that shop changed mind and now i have to pay more.... i was doing the whole procedure for literally 3 minutes.... NEVER AGAIN THIS SHOP, what a scam....”

Helpful Report

Posted 5 years ago

“Really good, professional service. Fast Delivery. Perfect packing.”

Helpful Report

Posted 5 years ago

“Really good variety, delivery speed and well stocked.”

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Posted 5 years ago

“WTF is up with Farfetch prices?? You guys are out of control..Are people actually paying these prices? Farfetch has become the most expensive place to buy clothing! Sales have become a major trolling event...😂😂😂😂😂💩💩💩💩”

Helpful Report

Posted 5 years ago

“Good service, fast delivery, perfect discounts! 5+”

Helpful Report

Posted 5 years ago

“I ordered an expensive designer bag but received a pair of shoes worth about 5% of what I paid for. Despite their delivery error customers service is slow to help. The returns process is opaque- there are no updates from Farfetch, I had to call daily to chase. I have sent back the item 2 weeks ago but am still waiting for a refund. All they can advise you is to ‘wait a few more days’ and apparently are unable to do more than ‘email the boutique’. I am beginning to think I may have to resort to court action for my money.”

Helpful Report

Posted 6 years ago

“Good sales and offer free delivery”

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Posted 6 years ago

“Easy to use, fast delivery.”

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Posted 6 years ago

“Great app, very quick and easy to follow. Accept paypal which is always a plus sign for me for safety reasons. Reasonable prices and all items are sent via courier so even though coming from the EU they arrived within 1 week and were extremely well packaged. Definately use again”

Helpful Report

Posted 6 years ago

“Quick to charge your card and slow to ship the item. Also, big markups and no price matching. Would not recommend at all.”

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Posted 6 years ago

“Amazing packaging . Emails on every step of the way . Brilliant selection .”

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Posted 6 years ago

“Very slow with refunds first time took about 7 weeks to get a refund. Currently waited 4 week still no refund No communication I have to email twice and still no idea when I should expect it”

Helpful Report

Posted 6 years ago

“Super fast delivery via DHL and a fantastic range of high end products from across the globe”

Helpful Report

Posted 6 years ago

“very good packaging, fast delivery ..”

Helpful Report

Posted 6 years ago

“Top service all round and extremely well packaged 5 stars farfetch thank you !”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Farfetch Reviews