Farfetch Reviews

Name: Farfetch
Rating: 1.53

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Farfetch 1 star review on 11th September 2024

STEF

Farfetch 1 star review on 4th September 2024

Katie

Farfetch 1 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

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“Great app, very quick and easy to follow. Accept paypal which is always a plus sign for me for safety reasons. Reasonable prices and all items are sent via courier so even though coming from the EU they arrived within 1 week and were extremely well packaged. Definately use again”

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Posted 6 years ago

“Quick to charge your card and slow to ship the item. Also, big markups and no price matching. Would not recommend at all.”

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Posted 6 years ago

“Amazing packaging . Emails on every step of the way . Brilliant selection .”

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Posted 6 years ago

“Very slow with refunds first time took about 7 weeks to get a refund. Currently waited 4 week still no refund No communication I have to email twice and still no idea when I should expect it”

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Posted 6 years ago

“Super fast delivery via DHL and a fantastic range of high end products from across the globe”

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Posted 6 years ago

“very good packaging, fast delivery ..”

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Posted 6 years ago

“Top service all round and extremely well packaged 5 stars farfetch thank you !”

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Posted 6 years ago

“a lot of chooses”

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Posted 6 years ago

“Reasonably priced high end clothing, fast delivery with DHL and only one shipping cost from multiple locations.”

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Posted 6 years ago

“Great! Delivery in time”

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Posted 6 years ago

“I ordered a YSL dress and it was delivered in just 3 days! The site is truly professional, efficient and carries great brands”

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Posted 7 years ago

“Good website, great choice of items. There was an issue with the packaging and so i was offered a discount, which led to delays in my delivery. From this i received a discount for my next order and 5% of my current invoice. I would use farfetch again.”

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Posted 7 years ago

“GREAT EXPERIENCE!!! PROFESSIONAL Team!!”

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Posted 7 years ago

“they have wide rnage of brands, better photos with models wearing the items and good info of size / measurements.”

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Posted 7 years ago

“I am Farfetch fan. Very good shop, very lot products, very good prices and extreme fast shipping.”

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Posted 7 years ago

“This is the best website to buy the best brands around. Always a great service. Never any hassle.”

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Posted 7 years ago

“Global shopping from the comfort of my armchair!!”

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Posted 7 years ago

“Great prices and choices”

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Posted 7 years ago

“Great service, very quick shipping”

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Posted 7 years ago

Farfetch is rated 1.5 based on 278 reviews