Farfetch Reviews

Name: Farfetch
Rating: 1.52

1.5 Rating 287 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Farfetch made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farfetch 1 star review on 20th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This website is a scam. I bought an item cost me almost $1500. All I get is a box with the cover or the bag and the receipt. When I tried to contact them for the missing product and get a reply that they also did the packaging process right and they can check that nothing wrong with the delivery so nothing they could do. They just send you an empty box with cost you nearly $1500. it's really a terrible thief.”

Farfetch 1 star review on 13th July 2022

Helpful Report

Posted 2 years ago

“Absolutely terrible customer service - I bought a product in March at a cost of £2,500. I'm still waiting on a refund and they now tell me that the goods have never been returned to them. Do not use this company, they are so BAD.”

Helpful Report

Posted 2 years ago

“Never received merchandise. Demanding a refund and not getting it. Don’t buy from this company. You can find merchandise elsewhere. Vicki Warren”

Helpful Report

Posted 2 years ago

“Fatal scam. They took 2,601 off my credit card for a product they never had. It was a gift They wedding is over. They are still holding the money.”

Helpful Report

Posted 2 years ago

“Disgusting service, think very hard about buying any item you have not tried on first as they are full of excuses as to why you cannot exchange or return it. I'd expect a lot more from a business bearing in mind the amount of money I spent on my wife's anniversary present.”

Helpful Report

Posted 2 years ago

“They had to cancel my first order because of security reasons? Managed to order a second time, T Shirt came and was just fine but still no refunded money from my first order , On 2nd of May they said UP TO 14 days for the refunded money to appear in my account, its been 18 days - contacted my payment provider - they told me no such transaction exists :D fckn liars never ordering again, still waiting for my 200EUR”

Helpful Report

Posted 2 years ago

“Awful customer service !!! received a package that was tampered with from farfetch.. contacted DHL and Farfetch and apparently DHL claims that there were no contents in the box from the original facility. (I have an email grom DHL, that attests to that, which I forwarded to Farfetch) Apparently not a good reason, and because someone at Farfetch customer service decided that this is not a valid reason for refund, they apparently cannot reverse the descision.. not even management!??). I am not trying to reverse the Death Penalty, just a descision made by an inefficient, inexperienced staff member. Don’t waste your time and money.. go to the luxury store, and have the full luxury experience…”

Helpful Report

Posted 2 years ago

“I just realized I bought "non-returnable" shoes that don't fit. Their prices are outrageous shop at SSense..way better return service thatn Farfetch...”

Helpful Report

Posted 2 years ago

“ha ha if you are rich enough to buy these, just don't return it. All these bad comments are specifically about return issues because they cannot afford to lose $500 on items they don't like after trying them on. ha ha”

Helpful Report

Posted 2 years ago

“Upon delivery of my Moschino shoes, the box was bent up. I opened the box and the shoe box was bent up as well. This was the last size so customer service didn’t discount it. They only offered I return the shoe and get my money back. My son was wearing the shoe to prom the next week. First off the packaging was done very poorly. If your buying a very high price item, your item should be package right. I will not be ordering from them again.”

Helpful Report

Posted 2 years ago

“I ordered a Marc jacobs tote. It is so obviously a fake. It stinks of plastic and the zippers for one are absolutely not what is normally used in a Marc jacobs product. So disappointed and I at least don’t want other people falling for this. And there is an internal tag saying made in viet nam and made of polyurethane!!”

Helpful Report

Posted 2 years ago

“I do not recommend this company, they denied they have received my returned product, even I provided all the prove of all information, nice way to feed their family”

Helpful Report

Posted 2 years ago

“After reading all those bad reviews I was not sure if it was a good idea to shop there, finally YEAH, BEST IDEA EVER. I am totally, completely satisfied with my order and how the shipping went fast. I recommend!!”

Helpful Report

Posted 2 years ago

“I do not recommend ordering from this company. Poor customer service. They will not accept your return even if it is within the window stated on their policy. They sent me a wrong label for returning a few items from an order of more than $1,700 dollars. Even though they acknowledge it was within the window they do not honor it and I couldn't do the return.”

Helpful Report

Posted 2 years ago

“I ordered several pairs of designer shoes from Farfetch. I wanted to return most of them and it took a few days and phone calls to get the return label. Today, I heard they are not going to refund my money for a pair of shoes because they are damaged. They are not damaged. I tried them on and put them in the box. I did not wear them. I am still waiting for the refund of other pairs and it has been about a month since I returned them. NEVER BUY FROM FARFETCH. Buy designer clothes and shoes from a reputable site like Nordstrom, Saks or Neiman Marcus!”

Helpful Report

Posted 2 years ago

“This appears to be a fraudulent company, not only to the basic returns or cancellation policy mislead the customer but they indicate forms that need to be filled with no link to download the forms whatsover. I ordered a surprise gift for my wife and due to change of mind I sought cancellation a few hours later, to my horror the customer rep replied that the order was already processed and they cant cancel it despite it being barely 2 hours since I cancelled my order. When I followed-up they refused to grant even another reply to work out any options. Buyers beware a company that makes it so hard to reach them after taking your money is shady for a reason.”

Helpful Report

Posted 2 years ago

“PLEASE BEWARE OF THIS SITE!! I ordered 3 items from Farfetch and had issues with each one of them. The items purchased were supposed to be brand new since I paid full price. They came to me in used condition. scratch marks on all 3 bags! Customer service is terrible. They don’t support their customers. Returns are painful and difficult. Never purchasing from them again!!”

Helpful Report

Posted 2 years ago

“Horrible customer service. Do NOT use this site if you need your order! They cancelled my order 3 times.... I provided verification, called, did everything but give them my 1st born and still cancelled. I wasted so much time with them and now have only one week to find something. Would never recommend them!”

Helpful Report

Posted 2 years ago

“I placed 4 orders over past 1.5 weeks. 3 orders were canceled due to out of stock. However when I clicked on the item I bought which suppose to be out of stock, they are still selling on farfetch at a much higher price. I have never got my order cancelled from other designer online shopping site, but 3 orders got cancelled by farfetch.”

Helpful Report

Posted 2 years ago

“The absolute worst customer service. I was sent the wrong item, not even close to what I ordered. Now I am expected to make the return and your company refuses to send me the correct item. You expect me to re-order the item as if I haven't been inconvenienced enough. I am now running around to return the wrong item you shipped as if I am an employee receiving compensation for my time and energy, while your company can't possibly be inconvenienced with actually shipping me the right item without me re-ordering. Absolutely ridiculous. Unprofessional. Bergdorfs would never.”

Helpful Report

Posted 2 years ago

Farfetch is rated 1.5 based on 287 reviews