Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Made an order on Black Friday for 21 items, receive on 3 items, when I contact them, they said I have to deal with ups when I contact ups they said I have to deal with fashion nova, everytime I call they would cut off my call when I told them that ups said it’s fashion nova that’s responsible for the missing items, customer service really suck”

Helpful Report

Posted 4 years ago

“My claim is about the return, since they make you pay for the delivery of the return and even if you do they will not give you the money back only the store credit. So you end up paying even more if you want to get something else....”

Helpful Report

Posted 4 years ago

“Paid for return shipping...a month later, still not have received a refund. I contacted customer service and nothing. Where is my refund!!”

Helpful Report

Posted 4 years ago

“I returned clothing, paid $8 shipping and they're telling me they can't find my return.”

Helpful Report

Posted 4 years ago

“Yes there prices are cheap...why? It because there clothes are poorly made. I have ordered sweaters and notice stitches missing, jeans that have snags.. yes snags!! A lot of time it doesn’t look like the picture. Sometimes you just keep it because you have to pay for your own shipping. Takes forever to get your STORE CREDIT when you do return. If your not doing express shipping when you place a order no telling when you’ll receive your order.. last time took a month and half of my order wasn’t in stock. Finally do to their clothes not being well made after a couple of washes they basically fall apart... sooo now you know why their prices are cheap and now am hearing they use sweat shops to manufacture smh”

Helpful Report

Posted 4 years ago

“I’ve ordered from Fashion Nova a few times in the past and had no problems. This time, I ordered on Black Friday due to the great deals. My order was said to have shipped within the next few days. After a couple of days, the tracking history stated that “delivery is delayed” and that it will “be delivered on the next shipping date.” This went on for four to five business days straight. When I tried to contact them, I got no response for about a week. When I finally got into contact with someone, it took another week to get another response about a refund. I also called OnTrac and they failed to help and get back to me when they said they would. I still haven’t received my refund and there’s no way I would want to receive store credit instead. The company doesn’t even have a phone number! I will never order from Fashion Nova again.”

Helpful Report

Posted 4 years ago

“I hate I have to even give 1 star, I ordered a pair of boots which was too big. I don't even support sites or stores that doesn't give you a refund, I ordered on 11/21/19 and returned 12/02. Sadly I have not even been awarded by e-gift credit. it almost a month. Even time I call customer service I get a rude un-trained representative, I will never order from this site again!!! they use all these famous ppl to drawn you in and then take your money.. FRAUDS!!!”

Helpful Report

Posted 4 years ago

“This business FALSELY ADVERTISES that your order ships within hours. That is not okay. When I reached out to customer service on the Monday after I placed an order on Saturday, the representative stated that does not include weekends nor holidays. I explained to him that nowhere on the website is this exclusion indicated and that the business can be sued for false advertising. The customer service representative did not seem to care as if he was only there to do his job and provided an irrelevant response to a legal matter. He offered to cancel my order when I never once requested my order to be canceled. I will see how I can go forward with this matter. Misleading customers and FalsE AdvertisinG IS NOT OKAY under any circumstances!”

Helpful Report

Posted 4 years ago

“Very expensive for the poor quality, I bought a black jeans that later I washed it was no longer useful and a boots that inside are pure cardboard and in the heel a screw came out that hurt my foot.”

Helpful Report

Posted 4 years ago

“Every pair of jeans I bought lost an extreme amount of color after the first wash. The black jeans I bought I was only able to wear a couple of times. They lost shape after I washed them. Horrible quality and way more expensive than the store.”

Helpful Report

Posted 4 years ago

“I love the styles and quality of the materials for most of what I've purchased so far. The only thing that I don't like is if I returned an item I can't get my money back. So I basically being forced to buy something else.”

Helpful Report

Posted 4 years ago

“The fact that they don't give your your money back for a refund, and give you an E-gift card instead is absolute bs! And their customer service is awful! Lesson learned! I'll stick with OOTDFASH and Laura's Botique from now on!”

Helpful Report

Posted 4 years ago

“I used to like their jeans they always fit me but I got like 3 pairs that had a broken zip. Everytime I email them like the damaged zip or whatever I'm never satisfied. I believe they have the worse customer service. I have had very excellent customer service experience with other online shopping websites.”

Helpful Report

Posted 4 years ago

“I ordered merchandise I was told just returned and not to open package to get money back to my account I did everything I was told then sent an email stated I'll get some Erefund When I called customer service to speak to a supervisor "oh he's not available and you can't be put on hold". Worst company customer service ever”

Helpful Report

Posted 4 years ago

“Ordered a dress during their cyber Monday sale on December 4th. Received no updates for over a week so i emailed them. Received no response for three days so I emailed again. Received two automated messages “apologizing for Long response time and we hope your issue was resolved”. I responded back requesting my order status and an ETA And received a refund on December 15th with no explanation and the dress was still available online. At least I received a refund, but it was a complete waste of time and poor customer service. On top of that, a NYT article just came out about how Fashion Nova is literally creating clothes with sweatshops in LA. Never spending a dime here again.”

Helpful Report

Posted 4 years ago

“I gave them an 1-star; however, I’d rather given them a “0” star. I ordered clothing from them on Cyber Monday as Christmas gifts. Everything fit my son except 1-pair of pants. I just called their Customer Service and asked if I could EXCHANGE the pants for a smaller size. I didn’t want my money back, only a size that’ll fit my son. I would pay the shipping fee on the return and for them to be sent to my house. Again, I was told that under no circumstances could I exchange the pants. But check this out, I was told that I could “Repurchase” the jeans in a smaller size. So, I will “NEVER” purchase clothes from them again.”

Helpful Report

Posted 4 years ago

“On December 4th I placed an order of 5 lovely dresses for my nieces Christmas present. I didn’t have my debit card with me so I used Apple Pay. Immediately after I realized my Apple Pay had my old shipping address.(I hadn’t used Apple Pay in a while) I think to myself no problem, customer service should be able to fix this in no time so I email them immediately. I receive the automated response and then 3 days later I receive a copy and paste response stating that fashion nova cannot make any changes to the shipping address and that I would need to get in contact with Ontrac but also that I would have to wait until my order shipped out to do so. On December 12 I received an email stating my order had been shipped and was arriving the next day. I submitted 2 requests to ontrac within 2 consecutive days and both times there was a generated response that they needed to get approval from the sender. I call fashion nova customer support and after 32 minutes I get a real person. I explain to her that I need them to give approval to Ontrac to change my shipping address. She wasn’t really understanding my situation and asked me to hold a total of 4 times. She finally told me that all she could do was send me an email stating that they approve the shipping address change but won’t be paying any additional fees, which is fine because I would be more than happy to pay to actually receive my package. Now having this email, I call Ontrac. I waited 49 minutes and then decided to hang up. Next day, my package was delivered to my old address. I email fashion nova and get a automated response. I tell them I did not receive my package and I just want what I paid for since I tried very hard to fix the issue the minute it happened. It’s been 3 different emails where I receive automated responses that don’t have anything to with my situation. My last email to them was along the lines of I just really want the items I paid for and I need someone to email me without using copy and paste. 5 days later I have received nothing. It is December 28th.”

Helpful Report

Posted 4 years ago

“I ordered a few items and the cut were off I wear a medium, some were too big and some too small. So I want to return them and they're telling me my items are not eligible for a return, what the hell what am I supposed to do with clothes that can't fit. Fashion nova I'm disappointed I want my money back.”

Helpful Report

Posted 4 years ago

“It should not take almost a month to get a store credit..Got an email on December 13 th that i was getting the credit with in 72 hours. Todays date is December 27th. How long is 72hrs?”

Helpful Report

Posted 4 years ago

“I'd give it a no star but it wont let me. Let's start by saying that the return address for these items are nowhere to be found! No contact phone number for these tools, and you can only get a store credit. I threw my entire purchase in the garbage! I learned a lesson. Dont buy from fake fraudulent company's like fashion nova!”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,835 reviews