Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I wouldn't recommend this company to my worst enemy. You have the worst customer service and your policies suck. You purposely draft money that you aren't suppose to, then you make me pay for a return label that takes 15 days for you to receive my returned items, and then when you credit me you only credit me for one item. They are a fraud!!!”

Helpful Report

Posted 3 years ago

“I purchased a xl and I received 3xl and I have been trying to return it and get what I ordered over 1 week now. No one is replying and phones do not work. How can a business not have working communication?”

Helpful Report

Posted 3 years ago

“They listed a product as 100% polyester but when I received the product it was 100% chiffon they wouldn't accept the items back and provide me with a refund. Their solution was to return the item in exchange for store credit rather than my money back and 25% off my next order. Really disappointed”

Helpful Report

Posted 3 years ago

“Your company is a big fraud and should be investigated and prosecuted. I ordered and paid for a pair of trainers and it never got delivered, after 1 month. I am still waiting my delivery or give me back my money”

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Posted 3 years ago

“Fashion nova needs to stop shipping with laser ship still haven’t received my package.”

Helpful Report

Posted 3 years ago

“They lied about shipping,said it is supposed to arrive in 2 days but they have not shipped anything at all.... they lied about the order. There is no decent way to communicate with them at all. This is definately a scam. I am going to apply for a refund through the credit card as this was clearly fraud”

Helpful Report

Posted 3 years ago

“I order a Package of $520 and I was waiting for 2 weeks to be delived which it never happen because it got lost in transit. Fashionnova send me an email saying that it was lost and i had to wait 10 Business days for the claim to be review. Fashionnova never kept me updated and the customer service its very unprofessional. Now that the 10 business pass they said that the packege was delived and i wasnt going to get a refund. I have proof of screenshots I took of the history of the delivery and seems like when i said, why was in austin still? they change it real quick to my location as delived. I called the carrier and she said that it was never delived because it was lost. So nobody can help me and fashionnova doesnt want to give me another order or refund me. Its really unfair that I lost $520 and nobody could help me get a refund. Feels like a scam.”

Helpful Report

Posted 3 years ago

“Inconsistent sizes and poor customer service: I ordered 15 pairs of panties, all in XL, arriving in three packs of five. They arrived and I tried them on (keeping my own underwear under the new) and 13 of the 15 fit. The two that didn't fit were flowers and wouldn't go higher than my thighs. I intended to call, but calling isn't an option. The phone number listed tells you to email. They told me they don't give refunds to anything with five different price endings (.99, .89, etc) nor panties, swim, undergarment.... The list is quite extensive, so pretty much nothing. They actually gave me a 25% coupon, like I'm going to use them ever again. Hahahaha. They absolutely should give refunds when the quality of their product is the problem. My butt didn't grow between 13 panties and the other two. Terrible company. Avoid them if you don't have money to throw away.”

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Posted 3 years ago

“I would like to start by saying if I could give them a negative number on the review I would. I ordered some items from Fashion Nova and they were shipped in the proper time frame. I decided within the return policy guidelines that I wanted o return the items, I shipped them back and tracked the return. I also sent an email to their customer service and they confirmed that the return was received. I never received a refund or credit. This is fraud and I don't see how celebrities endorse this foolish company.”

Helpful Report

Posted 3 years ago

“I purchased my items January 31, 2021 and still have not received them. I keep checking my app and it says I will be updated when my order is shipped. There is no way to contact them and you cannot be refunded. I will never order from them again.”

Helpful Report

Posted 3 years ago

“I really believe that Fashion Nova participates in a bait and switch scheme. At first I thought it was me but this just happened twice within the same week. I ordered a swimsuit and used the current discount code. The site grays out the code if it is accepted and if you put in the wrong code it will say invalid in red. The code was grayed out but after I used my apple pay to pay the total...the full amount was deducted without the discount. Because this happened, I took a screenshot of the next order I placed to make sure I hadn't made a mistake. But guess what?! Again the full price was deducted! I reached out several times IMMEDIATELY after I noticed the error and you know they do not allow you to cancel or edit the order. So finally someone got back to me stating policy and now I'm faced with contacting the BBB. Has anyone else had this issue? Wonder if I should should start a class action suit?”

Helpful Report

Posted 3 years ago

“I have waited 13 days so far, no package. The only reply I got was they were waiting for it to be sent to the warehouse. They also charged me for the outfit and it has not been shipped yet. I love the outfits I looked at and wanted to get more, but that's not gonna happen of bad customer service and are lying.”

Helpful Report

Posted 3 years ago

“The lack of ways to reach out to you guys really hurts you. I’ve ordered a package expected to be here by February 2nd and it’s been sitting in Georgia for months. I’ve tried to contact y’all to no avail and I obviously can’t return something I haven’t received. Very disappointed in what you advertise compared to what I’ve received (or haven’t in my case). Please understand where I’m coming from”

Helpful Report

Posted 3 years ago

“I started out loving Fashion Nova but This is getting ridiculous. I Ordered from them on February 17th and it’s March 5th still no packages. I believe they lie about the location of the packages also with the shipping activity. I had a delivery date of February the 26th once the shipping activity said my package was in Austin there was no more movement Austin is only hour drive from here there’s no reason I hadn’t came yet. Not only that then the delivery date was gone I contacted them no help what’s so ever. After contacting them 3 times I checked again then it says the package was in my home town at the shipping facility on February 31st and date will be provided by the carrier when available. Like I said it’s March 5th why would it take almost a week for something to be delivered to me. When it’s already made it to whatever shipping facility in my home town. Makes no sense the shipping activity is bogus and fake.”

Helpful Report

Posted 3 years ago

“No option to speak to anyone even via email. I am attempting to return and item as the policy says 30 days after delivery, however, when I went in to return the items, the site told me it’s ineligible.”

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Posted 3 years ago

“Some of my items were missing. To this date, I got no refund and no response from the company. I love their clothes, but won't be ordering from them ever again.”

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Posted 3 years ago

“This place is a SCAM. DO NOT order from this website period. I ordered the wrong size item. Within minutes of realizing it, I tried to cancel the order and ask for a different size. I was told it can't be done as the system is automated. But if i'm not happy with the order I can return it for an exchange if its not the right size item. After receiving the item, I am now being told I can't return it or exchange it as its a final sale. What kind of SCAM is this?”

Helpful Report

Posted 3 years ago

“It’s been almost 2 weeks and I still have not received my order there has not been movement on my package for four days and the tracking number that they gave me is completely bogus I have reached out to them several times and still nothing has been done no one has Responded and I most definitely wasn’t giving them a $200 tip where is my package”

Helpful Report

Posted 3 years ago

“Terrible customer service they don't even respond when you have a issue . They don't refund missing packages prices are to high quality is not even worth the price specially for Terrible customer service I believe this company should be canceled they take advantage and steal your money”

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Posted 3 years ago

“The delivery process and lack of communication from fashion nova is awful.”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews