Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are no helpful with returns. I have been doing installment payments but I returned an outfit that was too big and was hoping since I didn’t pay the whole thing yet, if they could just stop the next 3 payments since I no longer have this item and they insisted on having to finish paying it off and then give me store credit. Store credit is them basically still keeping that money because it’s just honing you go back to them since there is nowhere else you can use it. I want my money back and to stop paying it off and I have no way of stopping it because they just send me emails saying they’ll give me store credit after I pay it off. They are thief’s.”

Helpful Report

Posted 4 years ago

“Idk what everyone is talking about I’ve never had a problem with fashion nova it’s a great site cheap clothes and they are true to size 🤷🏼‍♀️🤷🏼‍♀️”

Helpful Report

Posted 4 years ago

“Love this collection's price spectacular”

Helpful Report

Posted 4 years ago

“Order was “delivered” but nowhere in sight. Contacted customer service only to be told to contact UPS who verified it was delivered. Paid $80 to receive no product and no help whatsoever from customer service except for a 25% off coupon for next purchase. This company is a big scam. Filing a dispute with my bank.”

Helpful Report

Posted 4 years ago

“Scam artist!”

Helpful Report

Posted 4 years ago

“Thieves. Refunded me incorrect amount When the shirt I ordered was out of stock and my order cancelled. I was fighting to get the correct amount back onto my visa over email and they eventually stopped relying. No # to contact customer service . DO NOT SHOP HERE”

Helpful Report

Posted 4 years ago

“They wrote any address on my package and i never received it and they returned it back and never returned my money but want to give store credit smh DEFINITELY LOST A LOYAL CUSTOMER”

Helpful Report

Posted 4 years ago

“I haven't had any updates on my package for a week, They state they supposedly came to my house but nobody was there. We have no choice but to be home so thats a lie! This is my very first order with fashion nova and my last because you would think they use a postal service that is known and reliable such as Canada post or UPS, even DHL is good but no they use a postal service where you can't contact the postal office or they don't have a customer service section or even a phone#. My package was supposed to arrive last week, it states they were gonna try the next business day which would've been the Tuesday and its now been a week and nothing! I'm disappointed. I had been emailing for about a week and the responses are all the same, and generic.”

Helpful Report

Posted 4 years ago

“HORRIBLE HORRIBLE HORRIBLE! I had to return an item and they didn’t even provide the return label. I had to pay for the label. Then i found out they were not going to refund me the money, instead they were going to give me a credit. When I tried to use the code they gave me it was invalid. Then they sent another code which is also invalid. They tool forever to respond to you. They are not helpful and their clothing materials are very cheap! Worst store ever and customer service.”

Helpful Report

Posted 4 years ago

“The descriptions of the items are incorrect. I ordered cotton T-shirt’s. They are polyester/spandex mix. False advertising. Also the 4 items were ordered at the same time, shipped from the same place, They were shipped in 2 separate packages 1 month apart, Doubling the shipping amount. Shipping country is not listed, delivery will be extended by over 2 months due to international issues. If I could have read any of this information in advance I would not have ordered.”

Helpful Report

Posted 4 years ago

“I recently ordered from Fashion Nova, and once I received my package it was missing 4 of my items. There was also a pair of Old Navy biker shorts inside that I am extremely confused about. When I emailed them about my missing items they asked for the packing slip, but there was never one placed inside my package. The second time they emailed me they told my that I had to reach out to UPS myself, which I did. UPS said all of my packages had been delivered which means this is a mistake on Fashion Novas end. I have emailed them multiple times and I just keep getting the same response over and over which is that I need the packing slip, which I have made clear over and over that it was not sent to me. Not only are their customer service reps extremely unhelpful it takes days to get a response. This will be the absolute last time I shop at Fashion Nova. They are stealing my money!”

Helpful Report

Posted 4 years ago

“There’s a website called SHOPINGNOVA.com that comes up while searching fashion nova. Has anyone ordered products from here? I’m wondering if it’s a scam sight🤔”

Helpful Report

Posted 4 years ago

“I have soo many clothes and shoes from fashionnova. Most products they feel great and look great, but some others they just don’t last a long time. But the prices are good. Another thing is that because i live in Cyprus and we are in the EU I have to pay a tax every time, but to me that’s justified because it’s the only place i can find clothes for my body type.”

Helpful Report

Posted 4 years ago

“I received damages sets and was it part was ripped off you could see the rubber band coming out. But they refused to send me replacement now I will talk to my credit card company for fraud. This was my first time and I would not buy it again. It’s expensive for quality just don’t buy”

Helpful Report

Posted 4 years ago

“I ordered two pairs of jean shorts in the exact same size, same stretch denim material. One pair fit perfectly while another pair I couldn’t even get over my thighs. I knew they did store credit instead of refunds so I went to return the small jean shorts and then saw how ridiculous their return policy actually is. “Items that are sold with the end amounts of .00, .98, .97, and .96 are considered final sale and will not be accepted for store credit.” My too small shorts were $21.00 even. Who has a return policy like this?”

Helpful Report

Posted 4 years ago

“Sizing is all over the place. Shipping is WAYYYY longer than estimated. Quality for the price is disappointing, some items break easily and the materials just aren’t nice. My order wasn’t delivered and was returned to them, and they did not refund me, they gave me store credit. It’s frustrating because I bought the items with a 80% discount and they only gave me a 25% off coupon. They refused to re-deliver or refund my card.”

Helpful Report

Posted 4 years ago

“I ordered my daughter a outfit for her birthday and got expedited delivery. I knew I should have just canceled the order when I had to change the pants size three times from a size 3 to a 7 pants arrived and they were in fact a size 3 . Thanks fashion nova for ruining my daughter’s birthday they already have to stay in because of Covid -19 and you all are just taking peoples money without a thought of consideration on how important certain things are to them . You all gave me 2 damn coupon codes like that’s going to help not to mention I have to pay to return the clothing to you. I hope nobody ever orders from here for an important date because you all will definitely ruin it for them guaranteed. Thanks for ruining my kids birthday along with Covid -19”

Helpful Report

Posted 4 years ago

“I paid Express shipping and I didn't received it but the worst thing is it marked as delivered 3 days ago, the worst worst thing is this is second time they do it. Marked as delivered but I didn't get it, this is a fraud? This time I got a camera after last time. Everybody staying home because stay home order, there was nobody in the yard or on the street and nobody came to delivery it. Their delivery company name is ontrac. And I clicked " Track my order" it showed ready to go "It is available until it arrived carrier facility " means it is not delivered yet but I messaged fashionnova and ontrac they both told me it delivery at April 1, that's why I couldn't find out until 3 days later.”

Helpful Report

Posted 4 years ago

“This was the worst order that I have ever received. It came three days late, and the cloths wasn't correct. I ordered a medium, and they sent me a large. I do not recommend this to other buyers. I ordered glasses, and they came scratched and broken.”

Helpful Report

Posted 4 years ago

“No stars I hit one just too be able too write this review My daughter purchased and item FN sent item too wrong address we requested help and a refund all we received were E-Mails from the mist unprofessional people I have ever encountered representative could not follow along with the issue waited 5 days after Kevin e mailed me just today the next dummy said file report with ups I will not chase a package that FN sent too the wrong address now they had correct address but sent it too wrong address I’m so sick of large companies just walking all over their customers I wonder how many customers they are doing this too everyday? I will not go away I’m a mother and you don’t MESS OVER MY CHILD no she’s not one of their thousands of celebrity customers but she just as important I want my child’s REFUND I will be filing a report with the BBB and contacting their state and my states attorney’s office Questions below No Refund at all”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews