Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Just like everyone on this page. No package since Black Friday. In all seriousness, please either refund our money or actually deliver us our orders. I know about everyone else but I don’t grow money off trees. So for the love of god. Do your part and start delivering out these orders. These we’re supposed to be gifts. Not a headache. If you can’t fulfill what you guys offer, then you guys should shut down. It’s been a month. Cmon ! I’ve called, I’ve emailed I’ve chatted numerous times. How many complaints before someone’s sues?”

Helpful Report

Posted 3 years ago

“I placed an order on 11/29/2020 & you guys sent tracking info to me on the December 7th but never shipped never it just printed shipping label!”

Helpful Report

Posted 3 years ago

“I ordered items, 11/17, 11/27, and 12/1. I only got one package thus far and Christmas is this week. They have the worst customer service, since you are speaking with a system agent. After calling they said, call back tomorrow if you don't get your package, not after I waited online as the 99 th caller and you want me to call back! I checked my order status and my Dec 1 st order states it will arrive Dec 24 the and my Dec 7 order on Dec 31st!!!”

Helpful Report

Posted 3 years ago

“I place an order for over $200.00 for Black Friday. My package was scheduled to be delivered on 12/8/20. Instead, my package has been stuck in Woodridge, Illinois since December 7 th. No update. I have email over 20 times, all i get is generic emails and a gift card. I want my order those are Christmas gifts. I will never order from fashionova again. Very unprofessional. There’s is no way to talk anyone only email. Today is 12/22/20 and no update still stuck!”

Helpful Report

Posted 3 years ago

“I ordered my items (which was 1 sweater dress) on November 29 and even paid for 4 day shipping to have it here by my birthday (Dec 4). I was understanding when it wasn’t here that day, because of COVID, however it is now December 21st and I have filed 2 claims and have yet to hear back from them. Fashion Nova has proven to only be nothing more than a scamming company. If this was a legitimate business, they would answer the emails I have sent countless times. To say this company was beyond disappointing to me is an understatement. I will NEVER order from fashion nova again, and I’m just saying Walmart has some of the same things they do, and Walmart is more reliable”

Helpful Report

Posted 3 years ago

“Purchase was made online and received the most awkward fitting clothes ever. I mailed some items back for a store credit. I never was emailed a store credit. I went to the Better Business Bureau and their response was I used their credit. I am so furious they are thieves please don't shop here.”

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Posted 3 years ago

Helpful Report

Posted 3 years ago

“I placed a order Nov29th it’s saying shipped to woodridge still wanting those items are Christmas gifts ,I contacted fashion nova coustmer service they told me to call one live why should I have to do your job I’m the coustmer you should find my order or refund my money!!”

Helpful Report

Posted 3 years ago

“SCAM SCAM SCAM! THEY WILL NOT SHIP YOUR ITEMS AFTER PURCHASE THEY WILL NOT ANSWER YOUR EMAILS”

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Posted 3 years ago

“Man go spend your money elsewhere. I have 4 orders with them and two of them since Dec 3rd which was supposed to deliver on Friday Dec 18 and I’m still waiting for them. They’re using Lasership and that company have bad reputation regarding people packages. I even paid extra just to have them deliver early and now here I am worrying about my stuff😭”

Helpful Report

Posted 3 years ago

“I still haven’t got my package. It’s been about a month already.Says it’s in Woodridge no updates”

Helpful Report

Posted 3 years ago

“I ordered my package on November 30 and my package has been sitting in Woodridge since December 14. After being on the hold for 5 hours, the person gave me this number for onelivex. It is 1(512)-371-6924, but I got no response.”

Helpful Report

Posted 3 years ago

“I like FN clothes but their shipping is terrible. I placed an order Dec. 2, received a email 2 weeks ago saying it was ready to ship , and still no tracking number or information estimated delivery. I sent a few emails to them, only received a robot response. There's no point of contacting them , I asked for a refund , got a automatic response. Their shipping carrier sucks when they do send it out, they will say the package was delivered when it wasn't. I probably won't order from them anymore , its a pain to return things and scamming people.”

Helpful Report

Posted 3 years ago

“At first I was skeptic about this company, because I dont usually trust any brand I see being HEAVILY promoted by instagram models, theyre getting paid so that in itself is a red flag for me. They'll say anything to sell their products whether it be true or false. Anyways, I had a few friends that ordered from them quite a few times with no issues with shipping and quality of clothing. So I said ight i'll try them. Ordered 3 different times, few weeks apart each time. With each order, I received a confirmation email almost immediately amd also a tracking number within 24hrs of confirmation. I was very pleased (btw these orders were placed between September and December. Now.... the only hiccup I encountered was my most recent order which I just received yesterday, 18 days after initial order (Dec 2nd). It is my understanding that shipping wouldve been delayed because of Black Friday/Cyber Monday so it was expected. Overall I'm still likely to shop with them again, just NOT during massive sales, I dont have the patience. OH! Before I forget, this review couldve gotten 5 stars if they had actual persons for customer care, that is non existent with this company. They only have robot agents and automated email responses. So dont try contacting them for assistance, you just wait it out, your order will arrive EVENTUALLY. Lol 😉”

Helpful Report

Posted 3 years ago

“I ordered over $100 worth of items November 30th and here it is December 21st and no order no update yet in my account status says fulfilled😡 customer care is a joke no number to call no updates and they promised 9-12days for shipment and it's now well over that time. This order included Christmas presents . Cant says if I'll ever order from them again I'm soooooo disappointed”

Helpful Report

Posted 3 years ago

“Fashion Nova is really ridiculous! I WOULD NOT give them even one star! I can't believe I have the same experience as others on here. I ordered several items from their Cyber Monday Sale after Thanksgiving to get it by Christmas, hopefully to give as gifts. It is 12/21/20 today and my package has been sitting in Woodridge, IL for several weeks "SUPPOSEDLY"! I live in Chicago, IL...what is the problem here!? I tried to look for a contact number to OneliveX is who their shipping carrier and no number to be found! I am very furious! I want a refund! I will never ever order from them! Very untrustworthy company. DO NOT ORDER FROM FASHION NOVA!”

Helpful Report

Posted 3 years ago

“I ordered stuff worth $800, two weeks ago on their cyber Monday and I have not received an order number, or a tracking number. No way to reach them. I paid for 2 days delivery and till now I have not got nothing. This is a real scam FN ☹️”

Helpful Report

Posted 3 years ago

“My order from fashionova has been in Woodridge Il since December 7th. I ordered on November 28th and I have not received any communication from anyone about it. All of the items ordered were Xmas gifts for family and as if today, December 21st, my order is STILL IN WOODRIDGE IL.🤦‍♂️🤦‍♂️”

Helpful Report

Posted 3 years ago

“It should not take a month to receive your order. My order been setting in OneliveX in Woodridge, IL every since December 7th. What really going on and the need a customer service number”

Helpful Report

Posted 3 years ago

“My package has been delayed for almost a whole month now and the items in there were supposed to be my Christmas gifts for people.”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews