Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I bought some jeans from fashion Nova. 3 pairs to be exact. One did not fit so I literally returned them two days later . I had to pay for shipping on their site ($7.99) and Also I had to pay $13.00 and packaging it ended up being $17. Now I’ve had to pay $25 for pants I’m trying to return. It takes about a week for them to receive it. They took $11.00 off what they owed me. When I bought the pants they were $34.99. They were not on sale at all. Now I have $25 they gave me on a gift card. So if your buying ANYTHING from them I suggest making sure it will fit (measuring your self) before buying anything from them! I won’t be buying anything else. I’m literally paying all over again pretty much.”

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Posted 4 years ago

“Ordered a large shirt , fit like a small, arms were different sizes!! Do not order from fashion nova!!!”

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Posted 4 years ago

“Zero stars if i could! My Gift card didn't work and they kept sending me exact same replies to my email.Never really fixed the issue.Very Disappointed!!”

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Posted 5 years ago

“Very bad quality, very cheap. I would not recommend to buy it. Also you cannot return it - you have to pay for return and you will never get money back you will just credit to spend on their website for their cheap clothes”

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Posted 5 years ago

“Porfavor no compren de estas ropa !!Fashion Nova le roban El Dinero!!!”

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Posted 5 years ago

“Fashion nova is not a good company!!!I don't recommend this company they scam your money by saying you have your refund on gift card !!! you try to use your gift card and its no good!! Please FASHION NOVA ITS BEEN 6 MONTHS PLEASE REFUND ME MY MONEY BACK!!!”

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Posted 5 years ago

“Never got my refund and has been over 6 months ago don’t buy from this website”

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Posted 5 years ago

“Order clothing on 9/19/19, never received the order, contacted via email on 10/20/19 and no response. That's when I realized that the only email I ever got was the one from PayPal the day of the purchase saying that FNova took my money. I never got an email from Fashion Nova confirming my order, or any shipping updates. Had to open up a case with PayPal. Once PayPal contacted fashion Nova, amazingly I got a response to my initial email. They asked me dumb questions, like what's the email address associated with the order, what's the name on the order, what's the order number. I said my name and my email address is all right here, read the email! There is no order number because you never sent one, all you did was take my money. Then another rep got involved and was asking me the same stupid questions, ag as in going in circles. Per PayPal if you don't escalated to a claim within 20 days you can't do anything about it. My 20th day was a Sunday and also my birthday, but of course that's the day FN responded to my email. Checked my email Monday morning i got to read this: "We are unable to find any information on the order, since we weren't able to find this please file a dispute with your bank." I'm sure that when they got contacted by a PayPal they knew exactly when the 20 day window would end. And they think that I'm not going to go through the hassle of what I had to do next. Called PayPal and they said they can't reopen the case, so now I have to file a chargeback with my credit card company, and they want to know the details of what was ordered, I said I don't know because there was never an order confirmation, I have everything in writing about people taking my money and no other emails about the order. So how easy is it to find order details on something that we ordered two months ago? I would save the hassle and AVOID this Merchant at all costs, they'll take your money and then deny that you ordered anything, simple as that.”

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Posted 5 years ago

“I’ve been shopping with fashion nova for awhile... I spent about 2k on their clothes last year and the returns are really annoying and expensive but I usually put that aside. What I cannot get over is this last order I placed I purchased a pair of windbreaker material joggers. Funny that the first time I wore them 1 week after purchasing they busted wide open at the crotch and thigh right at the seem. Now these pants were not tight they are baggy joggers. On top that I was walking around the city all day with my red underwear hanging out and I didn’t even notice a whole the size of my fist until my friend saw it! So embracing! The quality of their clothes has certainly gone down hill and I was not happy and I wrote a review about the pants which seems to have disappeared! Has anyone noticed they only leave the 5 and 4 star reviews up on their site! How misleading and unfair! Especially when all of their clothes fit different people rely on honest reviews it’s a shame! On top of that I contact customer service with pictures explaining that I did nothing and the pants ripped with in an hour of wearing them and they are saying they are liable to replace them and won’t do anything about it! Just sad and disappointing they for sure lost me as a customer!”

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Posted 5 years ago

“I truly rate them a 3/5!!! Good: Fashion Nova Good prices, you buy what you pay for, good deals, variety of clothing, comfortable clothing and great shipping. Bad: App, Website, Shopping Cart and Search why is it what on the app I cannot view my wishlist but on the website I can? Each time I have something in the shopping cart my items disappear. I had $300+ worth of clothes disappear from my shopping cart! I had to go back and look for the clothes again and I know I didn't add all I wanted the second time! That needs to be fixed. When I look for something specific in the search bar. I see products completely unrelated to what I am looking for! When I sort through the items I searched for it takes a too many pages to get through until I finally see what I was looking for which is frustrating and a waste of time!”

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Posted 5 years ago

“Fashion Nova has good clothing, prices, sometimes good quality, definitely pay for what you buy and good deals. The issues comes from the website and app. Why does my wishlist on my app not show but on the website it does? Why does my shopping cart items disappear while I'm still shopping for more clothes! I have $300 worth of clothes disappear from my cart and had to figure out what was in my cart again. THE SEARCH HISTORY IS THE WORST!!! It is not accurate at all! Why if I try to sort my search that products unrelated to what I was looking for pop up and it takes too many pages to actually see what I was looking for.”

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Posted 5 years ago

“I’ve been waiting for my delivery for a month longer than the expected delivery date and it still has not come. I have emailed fashion nova numerous times yet nothing has been done still. Very, very angry.”

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Posted 5 years ago

“Order items and got them and they did not fit. I followed their procedures to return an item on their portal and they gave me a return label with someone else’s stuff so when I sent my stuff in I never received my credit. Oh and they do not give a refund they only issue a credit for the returned items. I worked with their customer service dept for servers days and she said she sent me my credit via email twice. Never received it, not even in my junk. I asked if they could send it to a different email address and they said they can’t do that. So I called and that was when they told me that the return label was for someone else’s items. So I don’t have the items or the credit that is owed to me. Horrible customer service and they certainly lost me as a customer and I intend on warning all my friends as well.”

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Posted 5 years ago

“Scam!! my cloth that I order are too small they are not taking my call. And the return I have to pay for also their website are saying gift card for the refund and I have to pay for shipping it back. they are not reliable.”

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Posted 5 years ago

“SCAM!! We ordered a load of clothes and shoes on black Friday. A lot of the items were missing and not one pair of shoes arrived. We contacted customer service and they didn't even bother to reply. Obviously, we were never refunded for the missing items and we never got them.”

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Posted 5 years ago

“They sent me dirty damaged shoes,one pair was completely the wrong color. The dress was poorly made, almost transparent, and appears to have been worn. Customer service just sends automated response about how they can't issues a refund. Then I can't even return the dirty inside out dress they sent me.”

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Posted 5 years ago

“All I got to say is fashion nova count your days bitches I ordered the flaming hit jumpsuit and got ugly grandma shirt with some matching pants that's two sizes larger than me smh and I have to get a refund from the bank”

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Posted 5 years ago

“Ordered a dress two months ago that came see through! Returned it. It had now been a month since it made it back to their warehouse and FIGHTING with customer service for my refund! POS!!!!”

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Posted 5 years ago

“The quality of the products are cheap. Also, they send you the wrong items and expect you to pay $7.99 for shipping to return the items. Very disappointed! Do not do business with Fashionnova. Expect items to last only a couple washes. Do yourself and favor and take your business elsewhere.”

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Posted 5 years ago

“I have had a few run-ins with Fashion Nova’s customers service. Nothing ever seems to be their fault and they don’t do right by their customers. You must check the quality of everything you order within two days and report any damages or discrepancies within that time frame or you’re SOL. So, hopefully you’re not out of town when your package is delivered like I was... I’ve had damaged product delivered a few times. Secondly, if your $250 package is lost in transit by THEIR carrier, oh well. Better luck next time. They keep your money and tell you to figure it out with the carrier. Definitely lost my business and respect for good. I think “NO” is in their name for a reason, don’t risk your hard earned cash! #FashionNOOOOOva”

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Posted 5 years ago

Fashionnova is rated 2.0 based on 2,835 reviews