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Fashionnova Reviews

2.0 Rating 2,835 Reviews
23 %
of reviewers recommend Fashionnova
2.0
Based on 2,835 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Fashionnova 1 star review on 22nd August 2023
Anonymous
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 28th February 2023
Ms Madaf
Fashionnova 1 star review on 27th February 2023
Anonymous
Fashionnova 1 star review on 27th February 2023
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
🤬🤬🤬💩💩💩The worst. I called before placing because it was not giving me the option to put in a code so the idiot told me to put in my credit card number and it would ask me after. I did and the payment went through with the discount. I called back twice and they offered nothing. And if I return the items they will give me a store credit. IT’S UNACCEPTABLE. Will never order again. 💩💩💩🤬🤬🤬
Helpful Report
Posted 4 years ago
The worst online shopping site! Highly unprofessional and uncooperative. I was unable to edit my delivery address with these ppl or cancel my order before it even shipped! But they wasted no time in taking my $ from my credit card and their policy is store credit, not even real credit!!
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Posted 4 years ago
The worst online shopping site! Highly unprofessional and uncooperative. I was unable to edit my delivery address with these ppl or cancel my order before it even shipped! But they wasted no time in taking my $ from my credit card and their policy is store credit, not even real credit!!
Helpful Report
Posted 4 years ago
I ordered a package from Fashion Nova on 03/06/2020. I paid for overnight shipping which was an additional $19.99. They told me as long as I place my order before 1 pm, I will receive my package the next day. I ordered my items (Black Jumpsuit & Gold Studded Earrings) at 10:57:07 am. I got an email Saturday 03/07/2020 at 9:15 am stating that I have a delivery scheduled for that day. The driver of UPS put my order as delivered at 10:28 am, but there was no package delivered around my house at all. They even put that they left it at the front door. I have cameras that are on my porch and it was no signs of UPS on my porch not what so ever. I reported this immediately to UPS but no one has called me back. I've called several times and all they did was file a claim. No one checked with the driver, The store did not call me either. I asked several times for a supervisor, but no one has reached out to me yet. I contacted Fashion nova immediately to let them know whats going on. I am going to send in my Camera recordings to show there is no signs of a UPS driver dropping off a package in between 9:15 am & 10:30 am. PLEASE BE CAREFUL WHEN USING UPS TO SHIP YOUR PACKAGES THEY ARE TRYING TO THROW THIS INCIDENT UNDER THE RUG!
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Posted 4 years ago
THE WEBSITE CAN NOT BE TRUSTED THEY SWIPE YOUR PURCHASE WITHOUT YOU EEVEEN HIT ACCEPT
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Posted 4 years ago
Ordered a few pieces of clothing ($80 worth) but then it never arrived. It says it’s arrived online but the package is no where to be found. I live in an apartment so there’s always people at front desk to receive packages, so I reached out to their customer service, they suggest I write a claim to the shipping company? I contacted the shipping company, and they suggested I talk to fashionnova...
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Posted 4 years ago
I bought a jumpsuit. It is unworn. I just tried it on before a special event and removed the tags. The stitchings was not symmetrical with the back and front. It was so faulty everyone was shocked. Reported it and told She they will only offer 25% next order as it’s out of the time frame. Disgusted and shocked - stay away from Fashion Nova. Shocking service, no customer care. Worst company ever! 25% off is ridiculous for an item that is faulty. I’m from the uk and faulty items are replaced or refunded . They have not tried to resolve the issue instead of referring me to your terms and conditions which is unfair and inappropriate
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Posted 4 years ago
I have had several issues with fashion nova, they only pay attention to the insta celebs who are not even paying for items. Order placed in November 2019, 2 items missing 2 items defect, returned 9 items until today they have not refunded me for these items, I am processing a claim through my credit card company as they are not replying to emails! There stealing from clients, tried again to order in January 2020, until today order not received they said there was an error, I have send them several email to provide me with a gift card of a refund no reply yet!!! SCAMMERS
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Posted 4 years ago
Never have a problem with ordering always come in real quick even with regular shipping the only reason I gave a 4 star was because I have to pay everytime I return a item..... But on the up scale returns are made quick with no problem
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Posted 4 years ago
I added something to my cart. I received an email stating my order was received. I immediately called them and told them to remove the card on file and that there was some sort of glitch. They refused to cancel. Once I received the items I immediately returned them. I called Fashioniva and gave them the shipping number. This was last June. They refuse to refund me. I have a full email thread and they still refuse stating they don’t have proof they received the items
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Posted 4 years ago
Advertised ship within hours or if placing the order by 1 pm it will ship the same day! No! they are a big lie. I have shopped with them for 2 years and more than 30 orders, only some orders that they did ship the same day. For my current order, I placed 3rd at noon, they didn't ship till 5th in the evening. I sent an email to CS, if I can reject the package or return at your cost since you didn't process as promised, they said you can return and pay your own fee. What a BS! THIS ORDER I NEED IT BY 3/7/2020 if she shipped on 3rd I would receive it in time.
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Posted 4 years ago
They clothing overpriced & you can buy it somewhere else cheaper. It looks like it was made for people who have had work done on their bodies. You can’t even get a refund only store credit which is nonsense. You shouldn’t be forced into buying something else from them. I will never buy anything else from them definitely not worth it.
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Posted 4 years ago
I ordered a dress to arrive to the UK. It arrived in 2 days from the USA!!!! It's absolutely beautiful (Ancient Rome Dress) and incredible value. To say I'm impressed is an understatement
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Posted 4 years ago
I don’t know how are they still in business!! Clothes isn’t was they display on website. You view one image and receive a total different. You have to pay for return shipping and then you only give back credits.Sizing is misleading so you are hoping to receive something better not nope.
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Posted 4 years ago
DO NOT BUY FROM HERE. Their product is junk. Obviously they know it since They do not stand behind their product. They charge YOU the customer $8.00 to return something that doesn’t fit and then have the nerve to only give you store credit.... then you try to buy something else again and it doesn’t fit so you spend another $8.00 to return it. In the end you spend $16 or $24 just trying to use your store credit. Do NOT waste your hard earned money on their crappy product!!!
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Posted 4 years ago
Very bad customer service ,i have got my order , one dress is mistake in size , and one of them has difficult in fabric , nobody answer that what should i do ?
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Posted 4 years ago
Shipping is fast, I get my items by the fourth day. I am a loyal customer, I order often. Their pants fits me like a glove😉 I get pants with at lease 2% spandex so I know it has enough stretch to be comfortable. The price is very reasonable, and great quality.
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Posted 4 years ago
I was sent a dress with blood stains on the lower part of the dress and all they was offer to send a new or give me store credit like I would ever what to shop with them after receiving merchandise in that condition, gross never again I wish I could upload the pictures
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Posted 4 years ago
I don’t have my clothes yet and y’all costumer service is horrible!!!
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Posted 4 years ago
They need to have a direct phone number to resolve issues. After waiting a whole day for a Customer service to reply They replie with a nonsense answer And send u a coupon code Hellooooo i need my answer to resolve ur difficult return process Do not purchase anything if You are not sure of it cause it is not a free exchange and even if the size is not right You pay the price I will only shop in stores
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Posted 4 years ago
Fashionnova is rated 2.0 based on 2,835 reviews