Foot Locker Reviews

Name: Foot Locker
Rating: 1.62

1.6 Rating 278 Reviews

15 %

of reviewers recommend Foot Locker

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Metrics

1.6

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why you should NEVER buy “on-line” and pick up “in-store” at Foot Locker. It’s beyond frustrating and the service is “horrible”. I would have given them a zero but that wasn’t a choice. I ordered shoes on-line on a Friday with same day in-store pick-up. Went to the store Friday evening, had the shoes in my hands that I ordered but was told at the register that they couldn’t let me have them because although I had received an e-mail confirmation from Foot Locker, it wasn’t the one with a bar code. The store associates were not interested in helping resolve the situation because they didn’t want to call the on-line customer service #. I had to call while in the store and finally got a hold of someone after waiting for 20 min. The on-line customer service associate said there was nothing they could do for me because I was in limbo without the e-mail that had the bar code. I asked to talk with an on-line supervisor to see if they could push the e-mail with a bar code to my inbox, but the on-line associate opted to hang up on me. No e-mail with bar code received on Saturday, Sunday or Monday. I called Foot Locker about my order on Monday evening and was told that it takes 24 hrs to process an on-line order. So I asked the logical question that wouldn’t that mean it’s next day pick-up instead of same day pick-up. The insisted that it would be same day pick-up even though the last time I checked a day has 24 hrs, not to mention that now it’s 3 days later. This evening I found out that my order was canceled by Foot Locker because even though I was holding the shoes in my hands on Friday, now they’re not available at the store (or so I’m told). What’s most puzzling is that they don’t get it. Maybe they could hire some IT people who understand that technology can solve their issues and that real time order fulfillment and inventory management is a basic expectation!”

Helpful Report

Posted 5 years ago

“I placed an online order on November 30, 2019. My account got hacked just as soon as I placed my order. Someone at the footlocker store Milwaukee tried to purchase a something for $113.00 using my card information. Good thing my bank caught the fraudulent charges and I had to get a new card.”

Helpful Report

Posted 5 years ago

“Order a new Nike Air Max plus from Footlocker on line and a display try on Nike with a socks was delivered. I am an International customer so sending back the item would be a cost to me. This company have poor customer service for International customers so don't purchase anything from this company. I asked for a discount an was refused also.”

Helpful Report

Posted 5 years ago

“Gallions Reach Foot Locker Store have the worst staff. The staff Nioka is so so rude. Bought shoes from them last Saturday 5th Oct. they gave me the last piece from the display which I was ok with. As my baby was sleeping I couldn’t try it and I did ask her what’s the return policy - she said 28 days. When I went to return today in few seconds she said she won’t take it as it has grass stains. I explained that it was tried at home & the whole reason I am returning is because it doesn’t fit to the child. She was so so rude and unprofessional, she didn’t even consider talking. It all happened under one min, as if she has had mind set even before she opened the box. I had a bad feeling during the purchase too and for some odd reason I was dreading to see her today. i should have been extra cautious to check these shoes before purchase given her attitude was so wrong during the purchase too and I have no idea where those light stains appear from. They are almost invisible. Never had to deal with such rude and unprofessional staff. I am in utter shock. Never going back!”

Helpful Report

Posted 5 years ago

“Scammers they ripped of my money ! Stay away !!”

Helpful Report

Posted 5 years ago

“Ended up taking 8 days, no emails explaining delays.”

Helpful Report

Posted 5 years ago

“The website does not indicate that an item is not in stock. Placed an order on 8/28/19 and was told the item was back ordered until 8/23/19 (yes a date prior to the order date). Now it is 9/8/19 and customer service still has no idea when they will get the shoes. Ultimately needing to cancel the order. save yourself the hassle and order or buy from somewhere else. And avoid Eastbay, Champs and Foot Action as they are the same company”

Helpful Report

Posted 5 years ago

“Please DO NOT attempt to purchase anything from any Foot Locker store, especially MIRANDA. We have been customers of Foot Locker for years and I have never been treated so badly and with lack of respect and professionalism. We purchased a pair of AUD 250 pair of Nike shoes. The following day my son wore the shoes and the sole tore on the back of the shoe. That evening we took the shoes back to Foot Locker with our receipt and was sadly served by Elena at the Miranda store, where the goods were purchased from. She informed me that she would not provide us with a refund as she suggested that the shoe was damaged by force, implying that we damaged it. She proceeded to educate us about how to take shoes off, insisting that this is how the shoes were damaged. She had no customer service skills and when I debated the point, she walked off and told me she would not give me a refund and to take my problem to another store. When I asked for the number of her manager, she walked out to the back and called out to me asking if I want her to try and resolve this with her DM or not, whilst continuing to accuse me of damaging the shoes. She then grabbed the other shoe and tried to pull apart the sole attempting to demonstrate something. Who in their right mind would do that?? She eventually gave me a refund and requested I never return to the store. Well Done Foot Locker and Elena from Miranda on your disgusting customer service. I would not return to your store or any other Foot Locker store again. With so many stores disappearing in this day and age, you would think that their focus on customer service would be a priority.”

Helpful Report

Posted 5 years ago

“Ordered my Air Max from Footlocker on 26/08/19 and they were delivered (to the Uk from France) free of delivery charge within 48 hours, correct size, as described and also £20 cheaper than anyone else. I also received excellent customer service throughout (thankyou Rita, whoever you are) and access to tracking through UPS. All in all a great service, thankyou Footlocker. Highly recommended. ***** all the way!”

Helpful Report

Posted 5 years ago

“i bought some trainers on size 6 and they sent me size 8. i wrote a negative review when they asked me to review them so they didnt submit my review. dictators”

Helpful Report

Posted 5 years ago

“The worst Customer service ever! Take an absolute age to answer the phone, no one in the customer service team knows what is going on or can give you a straight answer on your refund. Now 15 days in and still waiting for my refund with no response from Footlocker! Avoid at all costs, much better companies out there!”

Helpful Report

Posted 5 years ago

“After waiting for 1 week, they sent cancellation email and they want me to go to the store to get my money back and wait 5 to 7 days to get my money back. This is the worst company with online service. They have the most horrible customer service and support. I will never ever buy from them and you should not.”

Helpful Report

Posted 5 years ago

“Had yeezy in my card then said they where sold out!”

Helpful Report

Posted 5 years ago

“Website sucks ass”

Helpful Report

Posted 5 years ago

“Just terrible always down tried checking out for an hour to get a 'sold out' message”

Helpful Report

Posted 5 years ago

“Less than '1' star ....... -10 This store will not survive much longer and rightfully so as they fail in every sense of the imagination in how a 'successful' retail sales store operates.”

Helpful Report

Posted 5 years ago

“I was browsing in my local store in Wood Green London and the manger said "you're not welcome here" which i can only attribute to homophobia on his part, which he flatly denied and made the very weak excuse that he was actually inferring that the rack of displayed items could not be touched, something that happens in no other store ever. It's not the first time it has happened to me but it is the very last time I will ever shop with them or visit that store.”

Helpful Report

Posted 5 years ago

“Although I've been a customer at footlocker for many years and been relatively satisfied, today I visited a footlocker/house of hoops on oxford street in London, England and had such a terrible experience. There were way too many employees than needed, all standing around talking to one another. They cringed at the thought of actually providing assistance and showed such a lack of respect and professionalism. Extremely disappointed in this experience, would not return in the future nor would I ever suggest for someone to go. I would've given zero stars if it was possible.”

Helpful Report

Posted 5 years ago

“Do not deliver from here if you expect your delivery to come within the days they have specified. They say it can take 2 days but end up taking a week and have nothing to make up for this delayed time.”

Helpful Report

Posted 5 years ago

“Ordered online a women’s size 8.5, received a men’s 8.5. Customer service suggested to bring item to nearest footlocker for simple exchange. Did so and the customer service rep re-ordered another men’s. When I came to pickup they told me the shoe is no longer made....incompetent staff. I took the refund and bought the same style/women size 8.5 at softmoc. They were on sale with lots in stock. Shop softmoc”

Helpful Report

Posted 5 years ago

Foot Locker is rated 1.6 based on 278 reviews