Foot Locker Reviews

Name: Foot Locker
Rating: 1.62

1.6 Rating 278 Reviews

15 %

of reviewers recommend Foot Locker

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Metrics

1.6

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Take your money, don't send your goods, claim they are looking into it whilst doing nothing hoping you'll give up and stop bothering them. They are basically thieves”

Helpful Report

Posted 3 years ago

“Releases impossible to get why so they not hold raffles so bots don’t get all the sneakers ? Why is foot locker so out of date? No raffles for your sneakers so no one gets a chance to get them ? Really bad”

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Posted 3 years ago

“Return Policy around holidays does not change. Consider changing this.”

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Posted 3 years ago

“Terrible.. They advise on a release time and date of items. I was waiting by computer since 630am waiting for the 7am release of the Yezzy Slides. 7am nothing said product unbailable .. waited till 7:15am kept refreshing nothing. Went to the Adidas web site where I had to confirm a spot. Came back to Footlocker website and Yeezy slides pop up only size 14 and up available. They are never true to their release times and this is not fair the customers who are sitting there like ducks waiting for the release time a head of time. Shame on you.!”

Helpful Report

Posted 3 years ago

“Never ever shop here!!!! Customer service is atrocious!!! In store and online!! I went into store and wanted a pair of shoes, which I asked the lady at the desk for size to try on. She said she would go and get the shoes and then just never came back with them, she just stood behind the till chatting to her work colleagues. After 15 minutes, I was walked over to her and asked her if she had those shoes. She said.. oh no sorry we don’t!! Well thanks for telling me!!! She then said she would order me them online. So I did! Once they were ordered, I never got a confirmation email! Then after 2 weeks the shoes still had not arrived. So I went online for a live chat with an agent, but the only thing I could get through to was a robot, which was very unhelpful. After a while, he then told me my order had been cancelled!! But I had got no email informing me of this! The money was still out my account and I didn’t have a pair of shoes!! I have been trying now for 4/5 days to get in touch with a human to try and give me my refund, as I cannot go back into store as I live no where near the shop, I was just visiting!! I would be put in a queue of 22 people and it would take me an hour and a half to get to number 4 in the queue, then it would kick me off and I would have to start again!!! It’s an absolute joke! They are unprofessional thefts! Still not spoke to a human and still have no shoes and no money back!! Never ever ever shop here!!!!!!”

Helpful Report

Posted 3 years ago

“I purchased Michael Jordan Funko Pop! #115 from the .ca Canada website under the impression that I was getting what was depicted in the picture. In the picture on their website (as well as the picture in their confirmation email), the Pop! clearly had a "Foot Locker" exclusive sticker. The Pop! I received had a "Special Edition" sticker which meant I could have purchased it from an overseas store and saved on shipping (since I purchase bulk Funkos). I purchased it from Foot Locker because it depicted the "Foot Locker" exclusive sticker. Also, it was delivered in a large box with nothing protecting the item inside. It was being thrown around inside the box. Extremely disappointed customer.”

Foot Locker 1 star review on 10th December 2021

Helpful Report

Posted 3 years ago

“I can't believe the horrendous service and experience I have endured through Footlocker. After ordering my child a christmas present in early November, I was told it had been cancelled and refunded over a week after placing the order. When I saw the item had come back in stock, I rang customer service to discuss the item. I didn't want to have it cancelled on me again and risk disappointing my son. The man on the phone assured me there was plenty of stock and that if I placed the order then it would be alright. Well, eight days after I placed the second order, I had received ZERO communication from footlocker. So I had to spend MY DAY on hold waiting to have one of your customer service officers tell me that... she doesn't know. 'We're still looking.' I said that I needed to know so that I could organise an alternative gift if Foot Locker had once again failed to provide a product they had said they could. She said it would take her THREE BUSINESS DAYS to get an answer to me. Meaning she wanted me to wait 12 days to learn if I could even receive the gift, and then wait another 5-7 business days to have it delivered. I said I needed to know, and what happened? she was then able to find out that they had no stock with 3 pushes of a button. Clearly, Footlocker was well aware there was no stock for DAYS, but decided that I didn't need to know that. This is without a doubt the most disappointing online shopping experience I have ever had. I also wanted to ask the customer service consultant if there were any other colour ways with the size i'm after but... she decided she'd had enough of talking to me (after about 10 minutes) and i didn't even get the opportunity. No idea how i'm supposed to get something in order for Christmas now, but I hope other chains begin to get the stock you do so I can shop elsewhere.”

Helpful Report

Posted 3 years ago

“The Order From Hell!!! I place an order for a pair of shoes for my son’s birthday, to my surprise when I received the package it only contained 1 shoe!! How could the biggest shoe company in the world make such a sloppy mistake?? My son was very hurt and disappointed and so was I!!! I don’t know if the packaging department needs to be trained on eyesight or needs a break from their shift!!! But this was an inconvenience of pathetic proportions!!”

Helpful Report

Posted 3 years ago

“This company is a joke. DONT BUY ANYTHING HERE. It happened to me the exact same thing that happened to a lot of people here. I bought some shoes and were supposed to be delivered on 5 days tops. After 15 days I have no shoes and no answer for none of the 8 emails I've sent them claiming my money. Next week I'm putting a claim against the company.”

Helpful Report

Posted 3 years ago

“Bought a pair of nike trainers for my son. After 2 weeks sole started to split. Went to store, asked for refund. They gave me email address (incorrect one) to complain. Complained, submitted photos etc and after a few weeks was told they were not issuing a refund as it wasnt a manufacturing fsult, it was a useage issue- seriously after 2 weeks. They clearly dont know statutory rights of customers under consumer rights act 2015 as these trainers are not fit for purpose. Do not buy from this retailer as their customer service is disgraceful. I will be reporting them to a higher body.”

Helpful Report

Posted 3 years ago

“I returned a pair of shoes, they were scanned in yet 12 days later I still don’t have my refund. The customer service said the warehouse receiving the shoes in is backed up. That’s not my fault. No one should have to wait 2 weeks after getting the shoes back for a refund and still not have it. Poor customer service and returns! I better not receive a restock fee after this either which is BS they charge that also when no one else does!”

Helpful Report

Posted 3 years ago

“I ordered a shoe on line. I received the shoe on the last date within my window. Instead of a size 8.5 Nike in black for women, I received a size 9 men’s saucing in pink and green. I now have to take the time to return it to a store. I got a sorry and they can re send the correct shoe. Really? Nothing for my inconvenience or their error. I will return it to a store and get my money back and shop elsewhere. Service was terrible and customer service was non existent.”

Helpful Report

Posted 3 years ago

“Did 2 Separate orders for new Jordan's. FedEx delivered to wrong building and 2nd order I never received. Filed a claim with footlocker to do an investigation and was told either I will get a refund or they will resend the sneakers. 2 weeks later received email claim was closed and denied. I even spoke to FedEx claims investigation and explained how the buildings are set up, and he delivered to wrong building. A complete waste of time and money. Very poor customer service experience on both ends. Lost me as a customer for over 21 years.”

Helpful Report

Posted 3 years ago

“Such a waist of time. I placed order for shoes which was available online with multiple sizes and received confirmation email too. But after few days they emailed me that they are canceling my order due to out of stock order.”

Helpful Report

Posted 3 years ago

“Not happy 0 Stars isn't available. Purchased a pair of shoes as a gift. They took weeks to mail them out. Once mailed out there was an issue with the delivery and Australia post returned the package to footlocker . I contacted them and said please re mail the package to the correct address . I responded several times PLEASE DO NOT SEND A REFUND I WANT THE ITEM. A week later they refund me and over the weeks since i purchased the shoes they are sold out . USELESS”

Helpful Report

Posted 3 years ago

“I would put 0 star it's possible. It's my worst online shopping experience. I placed an order one week ago and it showed me that the order is available and I received a confirmation email . Few days after, when I didn't receive anything I called the customer service representative who told me that a mistake has happened from their side and he will reorder it and he gave me another date of receiving my shows . Abviously, I didn't receive anything, I called again they told a long story about their shipping system and when I asked to cancel the order they said that I can't so I have to wait to receive and then do whatever I want. Till now I am waiting....... I will never buy from it again and I don't recommend it.”

Helpful Report

Posted 3 years ago

“Place order a week ago only for today they send me a refund on my order stating it not in stocks. Well it was in stock on the day I ordered my item. Footlocker is a waist.”

Helpful Report

Posted 3 years ago

“Time frame for delivery was 5-6 days. It’s been 2 weeks and FedEx still hasn’t received the order. Haven’t heard anything in regards to my shipment. As I read the reviews I’m not surprised.”

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Posted 3 years ago

“They have grown to be the most trash company and system flx seems to be a scheme to just keep people buying things to never give back nothing in return”

Helpful Report

Posted 3 years ago

“‘ I put through an order online. On the website it said it’s available. Also, I received a confirmation of the order and payment was taken out of my card. Then, I have been waiting to hear back but no replies. After when I contact to ask my order, i get told that we cant complete the order due being unavailable. Is this a joke…. Or scam… first making me wait then saying cant fulfil my order and if it was out of stock, why did they take the payment. I needed my order for something important. I am not accepting anything other than my order. I would recommend everyone not to buy from this scam footlocker. I want my item or I am going to the court if i have to…..’”

Helpful Report

Posted 3 years ago

Foot Locker is rated 1.6 based on 278 reviews