grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,328 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,328 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 2 star review on 24th January 2025

Carol

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My orders majority of them always come up with missing items or a delay and when I ask for a refund they tell me that I'm being fraudulent and abusing the system. When I pay for a particular item I expect to get that and when I don't I have every right to ask for a refund but they feel that since it happens so often that I am in the wrong so I will no longer need their service”

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Posted 8 months ago

“Evil. Get orders wrong all the time. Misssing items. No refunds”

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Posted 8 months ago

“we just order something to eat. there were missing orders that was not in what we ordered.when we call them and want things fixed and they say that they can not do something to reach out.”

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Posted 8 months ago

“They never have drivers. Order eta gets changed to often. Always cold food because of Grubhub and not the restaurant”

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Posted 8 months ago

“Grubhub sucks. I got a free premier membership through Amazon. I would NEVER pay for this membership and will not continue to use GrubHub. Orders are delayed every single time. My most recent order was delivered 2 hours late. They would not allow cancellation when it was one hour late. When all is said and done, I was offered a $5 credit. Unacceptable. Grubhub isn’t worth your time or money.”

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Posted 8 months ago

“I have restaurant in Burbank CA. I need to disconnect my Grubhub integration with Otter POS. I have been told that someone will call you in 36 to 48 hours. I still waiting after a month and calling them more than 10 times. They won't solve your problem but they are really professional to tell you how much they are sorry times and times when I call them.”

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Posted 8 months ago

“Awful customer service. They routinely delay order deliveries for no reason and then are not helpful in resolving issues claiming that the order will eventually get to you. Do not use this service. They are THE worst at the delivery service business”

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Posted 8 months ago

“I am in Eastern time zone. I ordered seafood 2.5 hours early for a family members from a restaurant in their city in the Central Time Zone. I put delivery time 7 pm. Grubhub system changed it to 6 pm, I received text stating delivery time, when it they would not be home. I tried to cancel . Not possible. I tried their help and chat with two different agents. Not possible. One hung up on me and the other blamed the restaurant. Never using GrubHub again.”

grubHub 1 star review on 28th April 2024

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Posted 8 months ago

“Not worth it every order is wrong they do nothing you get charged extra complete BS”

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Posted 8 months ago

“GrubHub is a JOKE!!! I ordered a pizza while in Miami to be delivered they continued to flat out LIE to me about the delivery . They changed delivery drivers 3 times and finally after being contacted by the drivers saying they would be there in 10minutes with the pizza and they were on their way they cancelled the order all together .It was a 90 min ordeal that kept stringing my along . Apparently the pizza was never made and they couldn't keep up with the orders but Grub Hub lied and said they had it . COMMUNICATION IS NON TERRIBLE !!”

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Posted 8 months ago

“I used GrubHub for the first time and ordered a pizza. I live in a cottage behind a main house. I put in the delivery notes to NOT deliver to the front house, but to deliver to the cottage in the back. There is no delivery tracker to know when you will get your stuff, it just says "30 to 50 minutes". At 50 minutes of not hearing a knock at the door or receiving a text, I checked the front door and saw that it was delivered but it was cold, so who knows when during that time it was actually delivered. I talked to my landlord this morning and she said the delivery driver ARGUED with her for 5 minutes saying that this is the address. It is CLEARLY stated to deliver to the back. I would like my tip back because dude who can't/won't read obviously should not be delivering food and doesn't deserve a tip. I won't be ordering anything from GrubHub ever again, and I can see why the reviews about them are so poor.”

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Posted 8 months ago

“We only got half of our order delivered, and the customer service agent wouldn’t give us a refund big enough to compensate the service fees. We lost money re-ordering what was missing from our order. It’s two hours later and we’re still waiting for part of our order to get delivered. The restaurant worker confirmed she had the whole order at the restaurant and ready to get picked up after it was placed. We tipped ahead of time and have no way of taking away the tip for the driver and now have to re-tip another driver to bring the rest of our original order. Will never use GrubHub again after today.”

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Posted 9 months ago

“Took 2 hours for a cup of coffee asked to cancel and they said no they couldn't cancel the order since it was in even with 2 hours of waiting. Gave me a $7 gift card but I canceled the account. If you can't give customer service don't offer it.”

grubHub 1 star review on 26th April 2024

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Posted 9 months ago

“Don't drive for them! Thank me later!!! 🙄”

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Posted 9 months ago

“TERRIBLE service! Cheaters and thieves ! STUPID INCOMPETENT DRIVERS! Stole 20 dollars from and I didn’t get my food!”

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Posted 9 months ago

“HORRID PUTRID disgusting bait and switch tactics. They refused to honor an offer that was on the site. Complete bait and switch. I sent screenshots of both the offer and my qualifying order. They made up their own rules and interpretations for not honoring the offer. I asked to speak with a supervisor multiple times and could not be connected. This company is the epitome of incompetency and selfishness”

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Posted 9 months ago

“Order arrived over an hour late after already cancelled and got other food in person. When I tried to bring this up to the support service, they weren’t able to provide accurate time estimates, driver locations, or generally any status regarding the order. Tried to gloss everything over with a $15 coupon, that’s only good for a few weeks. Will not be returning for business.”

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Posted 9 months ago

“Grub hub is literally the worst company to order food from! I haven’t received bed my order a few times and never received a refund or concession. The customer service is no help at all they will hold you on the line for a long period of time pretending to resolve your issue… only to apologize for the inconvenience and do nothing at all but apologize!! I hate this company and will never use them again! I advise no one use this company! Uber eats is much better!”

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Posted 9 months ago

“They continually forget something, or stop and pick up and deliver a 2nd order after picking up mine, which means it sits in the driver's car for an extra 5-15 minutes making barely edible food inedible for a premium price. They are a joke. Cancelled GrubHub+, never going back.”

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Posted 9 months ago

“Got double charged on dinner instead of $60 it cost me $120 for pizza!!?? Called immediately next day...never got a refund called again was told sorry nothing they can do!! I don't work hard to throw my money to rich people!!”

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Posted 9 months ago

grubHub is rated 1.1 based on 1,328 reviews