grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,342 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,342 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 2 star review on 24th January 2025

Carol

grubHub 1 star review on 6th January 2025

Melissa McGhee

221

Anonymous

Anonymous // 01/01/2019

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“I tried them 2 times 1st time late over 2 hours. 2nd time after waiting 2 hours they just cancelled the order. I will Never use Grubhub ever again totally sucks”

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Posted 4 years ago

“manually input my address and confirmed, yet the system glitched and autofilled an address down the street from my house. drivers dont call, they only text, and oh well if you dont respond. called customer service and the rep could care less, and didnt fully listen to my complaint. $80 order....down the drain.”

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Posted 4 years ago

“First time using this service instead of DoorDash. Never will I use grubHub. Missing items from order. Had to drive to get the missing items. Waist of my time.”

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Posted 4 years ago

“Beyond horrible. Ended up eating tiny leftovers amd emergency food at home. App would not let me create password and i ended up talking with someone halfway across the world who could not help me resolve problem. Will complain to owner of restaurant.”

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Posted 4 years ago

“This company is the worst they canceled my order and lied as to y and then the driver picked it up and kept it. But dont worry they will send me money towards my next order bc they know I'm done with them.. calling the bbb in the am and filing g a report.”

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Posted 4 years ago

“Do not use Grubhub. Agents are rude, they block your account without any reason, food always arrived late and cold. Whose fault is that???!! Check elsewhere, period.”

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Posted 4 years ago

“you think that anyone who creates a business would provide quality and put passion behind what they do. but that's not the case with grubhub.com they have made it very clear that they are just the middle man for your food in it for the extra buck. If the food comes cold or damaged they will refund you because they don't care that your hungry. why not refund and resend the food at grubhubs expense or don't refund me and just re-order my food. but like I said they want a quick buck not a long lasting one.”

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Posted 4 years ago

“They suck, If possible use another company... this is the 2nd time in a month that GH has delayed my order and was over an hour late. The first time they delayed order we waited over an hour just to have our order canceled.”

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Posted 4 years ago

“Not only was our order missing items but the delivery time changed 3 or 4 times & it took 2 hours for us to finally get our food.Then the driver put our food on our porch & didn't even contact me to tell it was there so our food was in the cold for atleast 10 min. just sitting there while we waited.I didn't even find out our food was delivered until I messaged the driver to see how much longer it would be and her comment was it had already been delivered. With all that, I contacted grubhub through their chat line & after the 2nd customer service rep disconnected from me w/o any resolution & w/o me having time to reply, they would send me a final comment that since they hadn't heard back quick enough,they ended the chat with no resolution.I didn't even have one full minute to reply to the 1st rep after telling them what happened & them giving a bogus resolution of 10% off my NEXT visit and 30 days to use the code. After I said it wasn't acceptable with all that transpired, they so kindly (NOT) went to 20%. Still wasn't good enough for what happened. Next thing I know they disconnected me again. Same thing with the 2nd rep who never even gave a resolution before ending the chat unresolved. I finally got to a 3rd rep who reluctantly refunded my money. I failed to state that everytime they disconnected the chat, I was put back in a que to wait for another rep to reply. The 3rd rep offered the 20% off but after I retold everything that happened including what the 2 reps before him did, he gave me a full refund. I intend on going to corporate as well with this. These actions of the driver and reps is completely and utterly ridiculous and unacceptable. If you have a choice, use Doordash. I never had an issue like this with them & if you do have an issue, they are quick to resolve it & make the customer happy. Friends, we can only go by reviews of each other to get the real truth. This is my real truth. Stay away from Grubhub. Their service and reps suck! NEVER AGAIN!!!”

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Posted 4 years ago

“My first experience with Grubhub was a complete failure. I had placed the order at a local KFC. Only half of the order was delivered, I checked my order and call immediately. I was told that anyone could make mistakes and it was not their responsibility to verify the order was correct. I did the chat with Grubhub and they offered me a refund of the tip only and of course apologized. At that point, I had to order again and go pick it up because I wasn't about to have a second screwup. I was ordering the food for a grieving family that had just lost their son and I was getting very irritated! Needless to say I will not be using Grubhub again. Waste of time. Just easier to do the way I've always done...order and then go pick up.”

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Posted 4 years ago

“Late every time. Cold. Overpriced. Often canceled. Terrible. Look elsewhere.”

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Posted 4 years ago

“I don't know how its a business with the drivers putting up with $1-2 tippers while grubhub pays them nothing.”

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Posted 4 years ago

“I ordered a filet o fish meal from McDonalds... when it was all said and done it was $19 ... are you freaking kiddining me? I will never use grub hub again. What a rip off”

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Posted 4 years ago

“My first experience with Grubhub was a complete failure. I had placed the order at a local pizza place at 4:00pm. Said it would take between 40-50 minutes. At 5:00, I checked my front door and no pizza to be found. I gave it another 15 minutes and still no pizza. I checked the app and it said pizza was delivered at 4:40. WTH!! No pizza in sight...I even checked my neighbors porches and it wasn't there either. I did the chat with Grubhub and they did give me a refund and of course apologized. At that point, I had to order another pizza and go pick it up because I wasnt about to have a second pizza not delivered again. I had a hungry 8 year old who was getting very irritated! Needless to say I will not be using Grubhub again. Waste of time. Just easier to do the way I've always done...order and then go pick up.”

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Posted 4 years ago

“They canceled my order in the last minute before the restaurant closes and says "we apologize for the inconvenience go and order at some other restaurant" when all the other restaurants on their website are closed. WORST SERVICE. NOT ORDERING AGAIN”

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Posted 4 years ago

“Literally the worst experience ever. The driver Anthony phone # 773-945-5734, was literally the worst driver that has ever happened. He got lost and was trying to find a house instead of the business that clearly was listed on the delivery. Then he said he delivered the food and left it outside a glass door. I was waiting by the entrance previous to that and no car ever pulled in. When I tried to reach out to him he blew me off and texted that he doesn't know what to tell me and to go ahead and call grub hub. All he had to do was answer and tell me what door he left food by. Our entire company will never use grubhub again, and this Anthony is the absolute worst representative or employee. I would fire him instantly if it was my choice. After waiting an hour and a half I had to call grubhub to get a refund. If I could give negative stars I would.”

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Posted 4 years ago

“So we have used Grubhub a few times but the last two are the final times we will use this service. The past experience I ended up canceling the order after waiting two hours for my meal. I called the restaurant directly and asked about it and they said the order was ready over a hour ago but the driver had not picked up the order. This time the same thing hour and a half later waits for my meal and the restaurant says it is sitting there. Can’t wait for a cold dinner.”

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Posted 4 years ago

“Delivery day before thanksgiving for a large family meal. Driver never picked up or delivered paid for and ordered 1 week in advance. Following week food delivered at someone else’s home:. Acted as if it was my fault. I have a light on a sign for deliveries i even described the wreath on my door. Horrible not to be trusted with food”

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Posted 4 years ago

“First time using Grubhub. Placed order at 6:29 and food did not arrive until after 8:00. Appeared from tacking driver that he made several deliveries before making ours causing delays. As time from restaurant should have been 10 mi items but it took 30 minutes meaning our expensive dinner was cold”

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Posted 4 years ago

“Two orders in a row I haven't gotten the drink I ordered (though I have gotten a refund). The drivers need to double check the orders and make sure they are complete.”

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Posted 4 years ago

grubHub is rated 1.1 based on 1,342 reviews