Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 352 Reviews

7 %

of reviewers recommend Handtec

Company Reviews

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Metrics

1.3

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online I was offered £155 for Samsung s8 in perfect condition. Price was £25 better than O2 so I sent it. I did take photos first. 2days later received email saying screen had chips and 5 there was screen burn, offered me £90. I disputed the damage and asked for phone to be returned. 2days later another email stating examined by another person could offer £100. I still refused demanded phone be returned to me. 2days later phone returned. No damage as they described. Sent to O2 who examined phone and paid £130 without question. Avoid this company they will try it on to get phone for less. Emails available as proof..”

Helpful Report

Posted 5 years ago

“HI EVERYONE I SENT TO HANDTEC MY SAMSUNG A5 6 AND RECEIVED EMAIL AS MY PHONE FOR £0.00 , I SA8D IM NOT AGREE (as handtec terms and condition) PLEASE SEND ME BACK AS YOUR TERMS , AND ONE OF CUSTOMER ADVISOR SAID WAIT I DISCUSS WITH MY MANAGAR AND LET YOU KNOW AND REPLIED ME I HAVE TO PAY £30.00 FOR RETURN MY PHONE , I SAID I WILL SEND RETURN LABLE BUT THEY REFUSE , PLEASE HELP ME WHAT TO DO NOW ,”

Helpful Report

Posted 5 years ago

“Do not use these I’ve had the same problem as the rest of you iPhone XS I had for 3weeks they offered me £665 then emailed me to say it had scratches and a chip on it so offered £345 I disputed it and told them to send me photos of this no reply till the next offer of £575 this was on Wednesday and I’m still waiting to be paid they are an absolute joke”

Helpful Report

Posted 5 years ago

“I wish I'd read the reviews before I sent my phone to them. I posted a Huawei Mate 20 Lite 64GB which was only 6-7 months old. Since purchase it had been in a protective case and had a screen cover on. They offered me £76 online but later emailed me to say the phone had scratches and marks on it and would only pay £55 !! I did dispute it with them and they revised their offer to £65. I've sold older, scratched phones but in good working order to Mazuma in the past and have always received the price they quoted. I'll never use Handtec again, they are just con artists.”

Helpful Report

Posted 5 years ago

“ZERO stars! I agreed a price for an almost new iPhone X of 430. We agreed it was locked to EE and so I sent it off. I then had a response to say as the phone was less than 6 months old they cold not unlock it and so it was only worth 130. I proved it was more than 6 months old and I showed them proof of purchase. They ignored that email altogether. So, I asked for it to be sent back and they said it would cost me 30 to have it sent back as I had misrepresented. They suggested I get it unlocked. I explained that I agreed to sell them a locked phone and that is what they got. They have now stopped replying to my emails. They still have my phone and have not agreed to send it back or give me any money. So, surely that means they have stolen my phone? At the very least, it is held to ransom and I have no way of getting it back. They keep telling me to unlock the phone. They are selling the exact phone with an EE lock on the phone for over 600. Liars, cheats, scammers.... appalling. I have asked for the details of the person in authority to deal with complaints- NOTHING!”

Helpful Report

Posted 5 years ago

“I sold my iphone 7 to Handtec after getting a quote for £176 from a comparison website for, based on the fact that my phone was working and unlocked which it was (it was also immaculate, not that this was asked about at the time). As I saw the trustpilot rating was 5 stars I sent my phone in, but after this I came across the ratings from people that had actually sold their phones to Handtec, rather than bought from them, which all the good reviews seem to be. Everyone else seems to have the same issue I had; Handtec rope you in with a good quote, then when they receive the phone invent imaginary faults with the phone and reduce their offer. They told me that my phone had scratches and chips (completely not true, my phone was always in a case and screen protector) and they could only offer £110. I disputed this and asked for my phone to be sent back, at which point (after two chaser emails over a few days following no response) they upped the offer to £140. I accepted this offer as I was not confident, based on other people's experiences, that I would get my phone back or any money at all from Handtec. Thankfully I did at least receive the £140 the day after the offer, but I would never use Handtec again and I would encourage anyone else to avoid them when selling your phone as you definitely will not get the amount of money they promise.”

Helpful Report

Posted 5 years ago

“CON ARTISTS. Clearly states on their website payment in 24hours. Complete lie. Still waiting for an offer, which (judging from every other review) I expect to be lower than 'Guaranteed' price quoted. AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“Again, scamming bastards. Offered highest price online then invented faults and low-balled me to 50% of original offer. When I declined the revised offer and demanded that they return my phone, I received a second, slightly higher offer. Which I have declined and now no reply...”

Helpful Report

Posted 5 years ago

“con artists do not use my new 3 week old ipad reported as having faults - blob on screen and scratches on back , was covered in the three weeks and cleaned before sending , original offer £268.00 they offered me £178.00 !! joke do not use, I have used many of these companies , most have been great. mistake I made using these”

Helpful Report

Posted 5 years ago

“Offered £55 for phone and sent it to them. Handtec then changed my offer to £15. Asked for phone to be returned and it took several emails and 2 weeks to get it back. DO NOT WASTE YOUR TIME. SCAMMERS!!!”

Helpful Report

Posted 5 years ago

“Offered £130 for my Google pixel 2 however once I sent it, they offered me £40 claiming it had image burn and scratches when it was in perfect condition. I said no and they said their final offer was £50 as they'd have to replace parts to sell it. Absolute con artists and liars. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Same problem hundreds of other people have had with this company. Offer £250 for an iPhone 7 Plus, always kept in a case, I had the screen replaced at an apple store the day before I sent it in, so the phone was basically brand new. They sent an offer of £150 saying the screen was worn and damaged and the back was scratched. Con artists towards every single one of their customers. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“This is a total rip off I sent them a working absolutely spotless unlocked iPhone 6s plus, in working order only just stopped using it didn't have a mark on it. I had to contact them a week after sending them the phone to ask where my money was after they initially quoting £131 came back and said they will give me £70 I have requested the return of my phone, lets hope I get it back in one piece in the same condition I sent it to them!!!”

Helpful Report

Posted 5 years ago

“AVOID!!! sent my phone over a week ago, not even had an email with the price offer yet! Keep saying they will get back to me that day but never do, I asked them to just send my phone back now they are ignoring my emails. SCAM!”

Helpful Report

Posted 5 years ago

“As with all the others here I’ve sent them my phone with an offer of 116. It’s in good condition, fully working as they requested. Now I’ve had a message offering me 50 because of a list of made up bull. I’ve told them to pay what they owe or send back. I’ve used loads of recycling device places and this is the first problem I’ve ever had. Yeah trustpilotvmust be paid reviews or someone working there with a lot of time on their hands.”

Helpful Report

Posted 5 years ago

“iPad I had sold them was blacklisted according to handtec and they were going to hand it to the police, got in contact with the person I bought it from who had stopped paying the contract, so I stated to handtec it's fine for them to hand it to the police to which I got a reply stating they now cant hand it to the police, awful company to deal with, please check your items before sending to this company, my arguement is if its blacklisted send it back to me or give it to the police, handtec did neither which begs the question what happens to that ipad?”

Helpful Report

Posted 5 years ago

“Joke of a company do not deal with scammers”

Helpful Report

Posted 5 years ago

“Lol....well Its not really a laughing matter but I’m just laughing at myself because this is my review in my whole life and I’m nearly 40 yrs old. Please avoid Handtec. Don’t ignore all the reviews on here.i wish I had read all these before choosing handtec.i simply went with the highest offer for my Hauwei P20 Pro only to be told that it had marks on the back and I was going to be offered £25 less than the original offer.This is a phone that has never seen the light of day without protective case and screen and only a few months old.I was also told I’ll receive payment by 5 pm yesterday and I’m still waiting. I’ve used mazuma, envirofone and several others over the years. Handtec has to be the most dishonest and fraudulent. Avoid the hassle and go with more reputable and proven companies.”

Helpful Report

Posted 5 years ago

“Guaranteed me a decent offer as my phone met all the criteria they asked for on the website, then massively dropped the offer and gave me a list of reasons why, not listed on their website. Asked for them to return it. Also sent my item with the case for protection, and they never returned it. I would not recommend them at all.”

Helpful Report

Posted 5 years ago

“Sent my phone in perfect condition I have videos and photos to prove. They offered me 60% of quoted price. This place is a SCAM! AVOID!!!”

Helpful Report

Posted 5 years ago

Handtec is rated 1.3 based on 352 reviews