Hobbs London Reviews

Name: Hobbs London
Rating: 3.39

3.4 Rating 72 Reviews

58 %

of reviewers recommend Hobbs London

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3.4

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Hobbs London 5 star review on 16th August 2024

Anonymous

Hobbs London 5 star review on 22nd July 2024

Style & Grace

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopped in Westfield E20 for a wedding outfit. I cannot applaud the service I received from Rimu enough. She was obliging and patient. Thank you.”

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Posted 3 years ago

“Ordered a pair of navy blue suede court shoes. Unfortunately when they arrived they had been already worn. Scuff Mark's on the side scratches on the sole. I reported this to customer services and was offered 10% off. I declined the offer as they were obviously worn and with covid surely there should have been more checks. I have returned the item but not once was I offered a replacement. I buy quite a lot from Hobbs. Your customer service has let you down”

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Posted 3 years ago

“Today my sister, my partner and I went to Westfield, my sister was looking for a dress for a wedding , after going to a few stores we went to Hobbs in Westfield. the lady that looked after us was more than helpful , she was really paient with my sister, she really looked after us, our mother died last year so this is the first time my sister has started buying clothes again. after Helen made her purchase, we chatted to the sales team for a little while. thank you for looking after us will pop in again, maybe Christmas. great range of clothes and shoes.”

Helpful Report

Posted 3 years ago

“I went to Hobbs in Brent Cross and their staff were amazing, helping me to choose my mother of the groom dress and matching items. We then ordered them online and they arrived in Hobbs boxes. The packaging and delivery were top quality. . Thank you ladies at Hobbs, Brent Cross.”

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Posted 3 years ago

“I visited the HOBBS store in Westfield Stratford to shop for a wedding outfit. I have to commend the staff in the store particularly a lady called Cynthia who was superb from the moment we walked in. She was helpful, attentive and knowledgeable. Outfit sorted and I left as one extremely satisfied customer. Thank you Cynthia and the rest of the Hobbs staff. Great Job!”

Helpful Report

Posted 3 years ago

“As far as customer service goes, this company has got to be the worst I have had the misfortune to deal with. Given the cost of the clothing from this company I would have expected a better service. I lost button from a raincoat I bought from them, and wrote asking if they could sell me either a single button, or a new set of buttons, in which case I would replace them all. I supplied all the requested, necessary details, product code etc. After getting no reply for several weeks I contacted them again only to be told they had just heard back from the warehouse and they didn't have any spare buttons. The ratio of supplying one button, to me never buying anything from Hobbs again doesn't work out in Hobbs favour. But then, given the majority of reviews I have read regarding Hobbs, it would seem they you don't care anyway.”

Hobbs London 1 star review on 10th December 2020

Helpful Report

Posted 4 years ago

“I lost button from a raincoat I bought from Hobbs. I contacted customer service and supplied all the details requested, product code etc. Was informed by CS that they would check with warehouse and get back to me. I never heard back so few weeks later I contacted them again. I was told that they had just heard back from the warehouse and they didn't have a spare button. I was quite happy to pay for a new set if that was the only option, but again was refused. Disgusted, given the amount of clothing I have bought in the past both from in store and on-line. The ratio of cost to yourselves for the supply of one button, to my never buying anything for your company ever again is not good. One button, is all it would have taken to make a regular customer happy.”

Helpful Report

Posted 4 years ago

“Ordered a dress on October 18th, still don’t have it. Tried to contact them with no success. Finally I open a dispute through the credit card company then, they e-mailed me saying that my e-mails to them were blocked for whatever reason. I received a message that the package arrived in USA on November 15th and estimated delivery date is Monday November 23rd. Then, the delivery date was changed to Wednesday November 25th. Now, message says estimated delivery date to be determined. This was my first order from Hobbs and is going to be the last, for sure.”

Helpful Report

Posted 4 years ago

“Shocking customer service. I ordered a pair of boots online. When they arrived, I discovered they had a scuff mark on the toe which had been painted over! Hobbs knowingly sold damaged goods. Customer service told me I would have to return them via the post office during the lockdown. I could wait to return them to a store but, in the meantime, I would be £469 out of pocket for £200 boots as if I re-ordered a new (hopefully undamaged) pair as they would no longer on sale and I would have to wait until after lockdown for my refund. I was offered a price match refund if I ordered new boots and them emailed Hobbs upon receiving the items, to chase them up. So, in summary, I was sent damaged goods in purpose and yet I am out of pocket and significantly inconvenienced. It is lucky this is not an American or Asian company as they would be out of business for such appalling customer service. I will be sticking to other, more reliable retailers from now on.”

Helpful Report

Posted 4 years ago

“Good clothes/shoes but not affordable in Europe/Australia I have many Hobbs clothes/shoes either bought through John Lewis or bought through Hobbs online. I now live in Europe but earn GBP. If I want to order from Hobbs online, I can only buy using the EURO site where Hobbs uses an exchange rate of circa. 1.50 instead of 1.12 which it currently is, in addition to reasonable delivery costs. This means I have to convert my GBP earnings into EURO which costs money and pay the Hobbs mark up of 0.38 EURO per pound. I have ordered other goods as presents to Australia and Estonia when the site was GBP based - I won't do this any longer. Shame on Hobbs.”

Helpful Report

Posted 4 years ago

“Westfield white city Hobbs very bad store. Some girls are young and customer service zero. All the girls are standing near counter and talking to each other and ignoring the customer . Assistant manager have a lot of tattoo on her hands and showing the tattoo . I didn’t know this store have zero customer service until other few family friends told me. I think management in Hobbs is very poor.”

Helpful Report

Posted 5 years ago

“Awful, awful, awful. I would give no stars if I could. Ordered a silk dress. Paid for next day delivery as I am going away. Didn't arrive next day. Arrived day after. When removed from packaging in an appalling state. It had obviously been worn. Was severely wrinkled and the belt had been tightly knotted. Sent photos to Hobbs. Spoke to their customer services team this morning. My post office is a long way away and always very busy. I am busy packing. I cannot understand why I should be put in a position where I do the quality control Hobbs should have done before sending this out. Then spend ages in post office to send it back to them. Spoke to customer services. If I had at least received a big 'how awful, this shouldn't have happened' what can we do? it would have been ok. Instead I was told I COULD trek to the post office or have it dry cleaned but up to a limit of £25. Lucky me. both requires me to take up the slack for the job they should have done. Asked to speak to the supervisor of the team. She was rude, unsympathetic and accused me of shouting at her (I wasn't). I was, however, extremely angry at this point. All the way through there was complete lack of I am really sorry - it arrived a day late, unwearable, this is embarrassing for us as a company. so sorry. Am now off to the dry cleaners where I have to photograph the receipt for cleaning the dress the should NEVER have sent out. Awful”

Helpful Report

Posted 5 years ago

“I ordered the Gigi coat in red size8 it’s a generous fit and looks great darker than I expected it to be very happy but husband doesn’t”

Helpful Report

Posted 5 years ago

“Poor quality dress - zip came away from its runner on second wear. Whilst at work! There was enough slack in dress for this not to have happened. Notified the customer service team at Hobbs but because I purchased the dress from a concessionary outlet they said they could not help me further. I thought they might want to check the dress but they just wanted to shift the burden. Real shame as I thought it was a quality brand. I’m now nervous about wearing the other Hobbs dresses I purchased. In comparison a few years ago I bought a Jigsaw dress and the wool unravelled and they simply switched it for me , no fuss once I had explained what happened and showed the dress. I would be nervous re future Hobbs purchases.”

Helpful Report

Posted 5 years ago

“Delt with a query promptly very rare these days!”

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Posted 5 years ago

“Worn Hobbs for years quality fabrics and interesting design Long lasting statement peices”

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Posted 6 years ago

“I visited the store in Stratford to do an exchange and purchase. There was a problem with the transactions. This got to be a bit complicated but Yasmin sorted this out for me. I found her very helpful and professional. Lovely range of clothing and footwear and I will definitely be back.”

Helpful Report

Posted 6 years ago

“Quality of product is excellent. Good value for money”

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Posted 6 years ago

“I asked for a specific jacket from the Glasgow store that was showing as in stock but it wasn't in stack. There was only one left in the country in the south. The shop assistant was fantastic, sorted the order and delivery and it arrived in a few days, just as she said. Many thanks, brilliant service.”

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Posted 6 years ago

“Very easy to navigate website and great customer service”

Helpful Report

Posted 7 years ago

Hobbs London is rated 3.4 based on 72 reviews