Iceland Foods Reviews

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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How do I contact Iceland Foods?

Helpful Report

(3 weeks ago)

You can contact Iceland Foods by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

60.47%

Industry Average

“ Excellent service everything correct and on time and delivery man was absolutely brilliant so helpful and chatty Thank you ”

- Anonymous

“ Fantastic service. Lovely delivery people, updates about delivery times and excellent substitutions if necessary. 5 stars from me! ”

- Carol

“ I can't fault this company, they always have delivery spaces, free delivery, wide range of products, great deals. On top of that if something goes wrong you can get through to someone at your local store in minutes and they put it right. I had a short date on a pack of mince and they put it on the next van out and replaced it within 3 hours! Now that's good customer service! My local store is Braintree and they're abosolutely perfect! ”

- Anonymous

Iceland Foods Reviews

Customer Service - Average