Iceland Foods Reviews

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How quickly does Iceland Foods resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 49% of reviewers feedback is Iceland Foods takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

60.47%

Industry Average

“ Any issues have been resolved when I feed back, either to the store, or rarely to customer service if it's about policy. ”

- Fairfran

“ Great service today. I stopped shopping here as the quality of some items & dates were not great. I decided to give this supermarket another try a few weeks ago. I must say things have improved alot from a year ago since I last shopped here. Keep up the great service,one very happy customer 😀 ”

- Maloney

“ Called Iceland Customer Service line and a guy called Kyle sorted everything out the refund for me in a very efficient way . ”

- Mick Coleman

Iceland Foods Reviews

Customer Service - Average