Iceland Foods Reviews

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How does Iceland Foods deliver?

Helpful Report

(3 weeks ago)

Iceland Foods delivers items by Own Driver.

Helpful Report

(3 weeks ago)

68.85%

Industry Average

“ I’ve shopped on line with many of the supermarkets but I must say Iceland tops them all . I’m in my 70s and the shopping comes in bags so easy and I don’t panic. The delivery driver named Harvey which delivered my last order was so polite and just came across as a nice man thank you . ”

- A tucker

“ I have to say excellent customer service from nicole in aldershot, i accidently sent my shopping order to my daughters address and she was on holiday, i called them and they rearranged the delivery to me the same day within two hours and were really helpful and friendly - absolutely brilliant ”

- nicola best

“ I order the day before delivery for the large boxes of washing powders and liquids. ”

- Toms

Iceland Foods Reviews

Delivery - Average