iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 479 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“Avoid with a passion - they have a shocking quality for a network (yes they piggy back on 3) but if that’s important, sign up with 3. They always have congestion, are not qualified to solve any problems and won’t do anything to solve problems. Sadly I am stuck till January 2023 but will be leaving (and in the mean time using WiFi from my daughters phone while out and about)”

Helpful Report

Posted 3 years ago

“Really bad company, please stay away from them as they trick you to stay with them when the contract runs out. Its deliberately not cancel contract to force customers to stay and pay. Also the mobile data is very poor.”

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Posted 3 years ago

“Absolutely appalling! The fact that since the pandemic hit the call centre have all closed resulting in automated online live chat is a complete and utter disrespect to one's mental health. I am a vulnerable single mother with health issues currently pregnant. My 2 year contract ended I tried to contact ID to clarify I no longer want to Carry on the the contract because of the lack of communication and no call centres my phone has been cut off from out going communications whilst the bills has accumulated to over £100 barring in mind I haven't be able to use the phone since July in between this I have tried on numerous occasions to contact ID even visiting one of the carphonewasre houses to be told that they can't help is disgusting. In the past 2 weeks my phone has been cut off completely because I have not paid the bill for the phone I haven't be able to use since June and can't contact ID to disgust the matter further. I have missed out on calls from health professionals, solicitors to do with a personal important matter. School and nursery for my children, Calls from my sick mother due to this I am isolated from the world I have no means of contacting ID mobile other than the automated un helpful live chat. I'm am so devastated the bill is building up my baby is due In the next few months. I've never felt so frustrated with a mobile phone company in my whole life. My anxiety levels have increased as I don't know how I'm going to afford to pay for a phone I cant use on top of a new baby and missing out on important phone calls. My mental health has increased due to this and I am scared of being in debt I cant afford due to the lack of empathy for vulnerable customers. I find it a disgrace that ID have moved everything on line as not every one can use online services. I believe ID mobile has set their most vulnerable customers up to fail. I don't know how this problem will be resolved but I've spent the last few days having panic attacks at the fact my family have had to contant my auntie who has cancer to look out her window to see if she can see me from her house. I'm devastated..”

Helpful Report

Posted 3 years ago

“Impossible to speak to a person, the data allowance was constantly not available, i have cancelled a contract qnd the customer service did not process this on their records. The company is not even worth a star!”

Helpful Report

Posted 3 years ago

“Impossible to talk to a person how poor and mad is that for a phone company. Not worth one star”

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Posted 3 years ago

“It is not even a 1 rating it is zero! My card got stolen so every month I had to use a new card to pay a paltry balance of 18 pounds but it then has got to the point they say my bank is not responding and so for days I have not been able to make a call. I cannot cancel either and so I have had to buy another phone with another provider. Please NEVER use ID they are terrible and useless. The worst ever. I will be spreading this far and wide because they have treated me dreadfully.”

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Posted 3 years ago

“Impossible to speak to human being. Poor service”

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Posted 3 years ago

“Same story as others - awful customer service, impossible to speak to a human being. I have been trying to get my contract cancelled and number transferred to a new provider. New provider had me up and running in a few days, idmobile has taken over two months to get contract closed and was trying to keep billing me even after number had transferred to new provider. I joined idmobile over 3 years ago, tempted by low cost at the time - there are now better providers out there with better pricing (particuarly for mobile data packages) and customer service where you can easily get hold of a helpful person. Would avoid idmobile in future!”

Helpful Report

Posted 3 years ago

“Since January have been trying to cancel the contract for a phone that has not be used for over a year (emergency phone for elderly parents they never used and subsequently lost) Firstly I could not get through automated service as did not have mobile number, then same issue with ID chat. Finally did speak to someone on line as I had cancelled my direct debit I gave notice and asked to pay any balance - they told me I could only pay the monthly charge and to call back to pay next month as final payment as then would match with end of contract! I did this but then noticed two late payment charges on my credit file. Thought the matter was now closed but then in June received a debit collection letter for ID mobile I rang the company and explained this account was closed in Feb - the Debit agency told me they had this issue previously and they would deal directly with ID mobile I have heard nothing else but now have the third late payment showing on my credit file and that my account with ID mobile (carphone warehouse) is now in arrears ! I cannot contact anyone and just now affecting my credit rating for a phone that was not even used and was given notice to cancel in January. Do not use them you cannot actually speak to a person if you have queries or want to give notice”

Helpful Report

Posted 3 years ago

“Today I’ve had no service on my iPhone which is frustrating to see.”

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Posted 3 years ago

“Same story as many others, old number hasn’t been transferred to ID still. Chat facility is getting me know where, I want to leave but communications via their only chat facility means to go round and round in circles”

Helpful Report

Posted 3 years ago

“Like so many others...no network connection after 4 days and no way to contact them that works. Absolute rubbish.”

Helpful Report

Posted 3 years ago

“Unable to cancel contact as unable to contact iD mobile. I raised a complaint with the ombudsman (who have been absolutely useless) they did agree that the date I finally managed to formally cancel the contract was 3 months prior to my final monthly billing. I have sent numerous recorded letters to iD mobile since the ombudsman case and yet again no response from iD mobile. Im now looking for others in a similar position to raise a legal case against against iD mobile. gailm at live.co.uk”

Helpful Report

Posted 3 years ago

“Same as all the other posters, you cant contact them apart from a "chat bot" who is clearly abroad and lot allowed to make any decisons, they just copy and paste the same stuff over and over again about being sorry. Have had no internet for 3 weeks and still waiting a resolution. Personally would never go with them again and have advised all friends an family not to”

Helpful Report

Posted 3 years ago

“I am disgusted with this company and have taken my case to the communications ombudsman I gave themmore than 30 days notice to ID Mobile via email to cancel my contract on 13.4.21. I received a reply saying it will be passed to a member if the team on 13.4.21. The live chat people are useless. ID Mobile don't answer the phone, the only email address is the complaints one yet they are trying to tell me I sent my cancellation request to the wrong email address but no other email address available. I received a letter in the post on 10th May saying they needed my dob and bank details. How did I set up a contract without these details ?. I sent a letter with a copy of my 1st email dated 13 4.21 registered post to them it was ignored. 3 months later after numerous emails and letters they are saying I owe them £60+ . I am not paying them and advised them under the consumer rights act 2015 I will rightfully sue them should I have to. I am letting the ombudsman sort this out in the first instance. Please people do not let this company get away with all the issues they have caused us. I am willing to put a case together I have access to free legal advice and I want to ensure this company are reported. I don't want to put my contact details on here but do want to help. If anyone is on Facebook or Instagram I am going to put a post out about this issue and you can then contact me via either .. I will put the post out on Sunday 25th July 2021 . Please get in touch just search posts complaint against ID Mobile . Please tell anyone you know never to use this company .. Sandra”

Helpful Report

Posted 3 years ago

“Honestly I would give them 00000, but there is no option. Customer service is the worst I have seen in my life of 40 years in more than 7 countries I been living in. I am on a holiday in North Macedonia (Macedonia previously) and I can't receive calls from the 1st day I arrived (I can make calls, use data and receive/send messages). All this is included in the roaming package. Because there is no number to call them or write an email I have tried to raise my issue with their chat agents. I have chatted with several of them and seems like they have no idea what's going on, and all gave me idiotic explanations and resolutions, but didn't do anything to resolve my problem. Then I have raised a formal complain through their voice message and received an email from some Matt, that they are going to resolve my issue and update me. Two weeks passed and nothing happen, I have even emailed Matt back twice to ask for updated and no response. In mean time I have raised another voice messages complaint and I have received this email: Dear Mr A........, I'm contacting you in relation to some recent concerns you raised with iD mobile. Please can you call us on 0800 049 1300 so we can discuss your complaint further. Kind Regards iD mobile Complaints Team Nice email, isn't it? I was so happy that in the end I will be able to talk to someone and explain my worries. Unfortunately no one pick up the phone. I am calling them every day in different times, but nothing. After several bips, the line is going off. No chance to leave a message or so. It looks like a careless Phantom Company where you can't talk to people. It looks like if the things are going good, you are lucky and be happy, but if something goes wrong it's just wrong and you have to live with that. Avoid this company by all means.”

Helpful Report

Posted 3 years ago

“Never ever take contract with this scam company . Cancel the contract within 30 days because of poor signals and reconfirmed with customer service before taking the PAC code that I don’t need to pay any termination charges . Received final bill of £6.71 but took £139 from my account . Now refusing to refund. This is daylight robbing .”

Helpful Report

Posted 3 years ago

“in 3 words NO NOT USE!!!!!!!!!!!!!!!!!!! in short this company are CORRUPT - UNTRUSTWORTHY - UNREACHABLE - ARROGANT - DISRESPECTFUL - BORDERING ILLEGAL !!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“ID are impossible to communcate with. Their phone numbers for customer services don't work. Their communications are incredibly complicated. They are rubbish.”

Helpful Report

Posted 3 years ago

“Poor signal since moving to a new home. Impossible to get through to a human who can actually he’ll. Continually forced to go through live chat and it takes 20minutes to even begin to tackle the actual issue....then told “someone will be in touch”, which means, we’ll send you a text and invite you to contact us! Tried calling and just on hold. Such poor customer service. I must also add, up until I moved house I had no issues whatsoever for 2.5 years of use. It’s such a shame that the one time I needed help, they were useless and will Lose me and my wife as customers”

Helpful Report

Posted 3 years ago

iD Mobile is rated 1.2 based on 479 reviews