iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

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“The most unprofessional service ever . I have order contracts for the last 8 years and this has been the only problem I have had with a provider and is shocking. Purchased a phone they took my upfront cost then said its being processed and doing the checks ect. Then I receive a email to say its confirmed and I will be receiving my phone shortly I got all the corresponding emails confirming everything is OK. Then I get a email stating the phone is out of stock. Then today I get a text saying phone will be delivered between 11.18 and 12.18 im still waiting at 1.30pm and nothing so I contact dpd they said its been called back by carephone warehouse then they say i have to contact id mobile. So upon contacting Id mobile they say its not gone out yet then when I say I don't understand I been told I would be receiving a delivery and being told different things they then look again and come back with your process has been declined and we can not tell you why. When I said I have had no correspondence of this they replied with we don't send out a automated email so basically leave you waiting for something your not getting. I have good credit and no issues so no reason to be declined and have never had a issue before. Terrible service from id I HIGHLY RECOMMEND DO NOT USE THEM . It's not acceptable service and now being told I have to wait 5 days for my upfront costs that I paid to be refunded it should be straight away.”

Helpful Report

Posted 3 years ago

“They don't let you cancel immediately. I cancelled my aim about 3 weeks ago, it says 'plan cancels 01 March' I've just had a threatening email that I owe them money for the month of march, of which hasn't even come yet and I'm cancelling the god damn SIM. Avoid id at all costs”

iD Mobile 1 star review on 18th February 2021

Helpful Report

Posted 3 years ago

“The area coverage where I live was so so. However my complaint is how hard it is to cancel a contract with them. My minimum period is due to expire now so I wanted to give notice of cancellation once its up. You get directed to their app or website and it looks easy. However at the end of the cancellation process you are directed via a link to their customer services only the link doesn't work and from what I have read hasn't for months now. If you try and talk to them via the online bot cancelling is not covered so thats impossible. After going round in circles following their proceederues three or four times, believing it was me being a bit dim I gave up and Googled for help. It appears many people have had the same experience to me. It appears I have now managed to cancel my contract, but I will believe it when I see it. I managed this through joining their online community forum and asking an admistrator to help me. It really shouldn't be this difficult to cancel a contact that im not bound to anyway.”

Helpful Report

Posted 3 years ago

“I've been with id mobile for a few years now customer service wasn't always this bad I would warn you not to go with this network had there is no real customer support, just bots that direct you to articles”

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Posted 3 years ago

“What can be said about these fools that others have not, it’s just embarrassing that a good concept is ruined by the idiots that manage the business so badly.”

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Posted 3 years ago

“Avoid, avoid, avoid!! Nothing but problems with charges, they don't cancel contracts when you have phoned them and cancelled. Can't speak to anyone over the phone, just go round in circles. Very incompetent. Getting charged for their mistakes!!! Very stressful experience with ID mobile”

Helpful Report

Posted 3 years ago

“An absolutely useless company. Found out, after signing in, that coverage in my are is virtually non existent. Could not speak to ANY live person, and the PAC codes they sent out were wrong and would not work with our new provider. The most unhelpful, inefficient and useless company in the UK, and you get ZERO help if you try and call Carphone Warehouse. AVOID THIS MOB LIKE THE PLAGUE !!!!!!!”

Helpful Report

Posted 3 years ago

“Rolling monthly contract, customer services never answer you to cancel, so i cancelled direct debit through bank but they kept on charging and sent it to balliffs to pay then are still trying to bill me for a sim card that was never activated and still can't cancel it with id mobile, AVOID, AVOID, AVOID”

Helpful Report

Posted 3 years ago

“Initially started on a 1 month rolling at £12. Got Direct Debit confirmation of £12 set up. First bill came in at £18 and iD said this is the correct price. Moved to a £12 12 month contract. Shocking service. Pages take forever to load even with 4G. Often times calls do not go through, not even the standard dialing tone, just stays silent. Internet constantly dropping out. Hate it. Can not wait to leave.”

Helpful Report

Posted 3 years ago

“Chat bot worse than useless. get better help from almighty!!!! Endlessly going in circles no one to help end contract early and escape the perils of this sub standard provider”

Helpful Report

Posted 3 years ago

“The price and offering are good e.g. data allowance between 2GB and unlimited. We wanted 5 to 10GB. Roaming in Europe, rolling data allowance and reasonable charges from UK to EU. We carefully checked the methods of communicating with ID within the terms and conditions. They offered, telephone call, live chat, email and a contact form on line, plus an address. Plus we were relying on the back up of Carphone Warehouse. We haven't tried the address but the others appear not to exist. The chat is "dead" bots and you are directed to the community to resolve issues such as cancelling your contract etc. It might be one month rolling contract but it is nearly impossible to leave or cancel your contract! We have therefore stayed with our current provider who has a working manned phone line. Our advice is stay clear. Such a shame when the product looks good.”

Helpful Report

Posted 3 years ago

“Total scam, just like everybody else states, no customer service other than 'bot that takes you around in circles. Avoid!!! Can't even use as sim is locked with a code you cannot get as you cannot contact them!”

Helpful Report

Posted 3 years ago

“I tried to contact ID but can not speak to anyone! Paid off contract on phone a year ago but just received bill for over £30?! Can't contact anyone about it!!!”

Helpful Report

Posted 3 years ago

“No signal and cannot get through to customer service. Avoid”

Helpful Report

Posted 3 years ago

“I tried to cancel my contract in Dec 2019 only to find out that I was contracted until August 2020. I visited a Carphone Warehouse representative in August only to be told that I had to do it online. I am 90 years old and made touch online with help from a friend. I communicated with two African gentlemen who took on my request only to tell me that their accounts Dept would have to deal with my instruction. They passed me across only to be told that the Dept was closed. I left a message to cancel my account. ID Mobìle have sent debt recovery letters to me and reminders to pay despite me cancelling my a count back in September. They now say that I owe them for October, a November and December too. I am 90 years old and don’t know what to do next ?!”

Helpful Report

Posted 3 years ago

“Upgraded via their website. Phone was stolen in transit. They will NOT cancel my contract, even though I raised the issue within an hour of receiving an empty package.”

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Posted 3 years ago

“2019 may we bought dim card at store for 1 month only, as we only needed for holidays that lasted 2 weeks in Europe. Staff at store said everything is sorted, SIM will stop working after 30 days and we don't need to do anything. So we used SIM 2 weeks and then binned. It was after good year my partner noticed his bank card history that we were charged this whole time every month! Bank returned us money, which was about £300,but ID mobile doesn't agree with this. They see SIM card have 0 incoming or outgoing calls, 0 internet usages . Only for first 2 weeks . That's it ! They ordered bay leaf to collect money from us, they don't want to solve anything, store management doesn't care, ID customer service doesn't care and even gives attitude while on phone call with us. Says it's not their problem! Why we need to pay for service we didn't use? Why lady at store said card will be cancelled after 30 days and we don't need to call them or do anything? Why ID mobile threatening us with bay leaf company when they see actual evidence that card was not used , only for 2 weeks !? It's ridiculous how no one cares to solve This problem.”

Helpful Report

Posted 3 years ago

“There is absolutely no way to speak to anyone in the situation that isn't covered by channels like FAQ or automated phone service.”

Helpful Report

Posted 3 years ago

“I ordered a monthly pay sim, it took a week to come, i left it in its packaging, I tried to contact them a week later to cancel it. Now bear in mind they dont have any contact info but the "Community" for questions and a live chat bot to talk to, if you go in enough circles or as i learned swear - then it will offer to talk to an agent. Great you think just swear get an agent. Nah here's an excerpt of ALL of my chats: iD Chatbot: I'll transfer you to a member of our Live Chat team. iD Chatbot: Sorry, all our Live Chat agents are currently unavailable. Please try again later. Then the killer you get chucked in a nice queue - here is an excerpt for this one: Info: Please wait while your chat is transferred to the best agent for your query. Info: All our agents are busy helping other customers. Your estimated waiting time is 15 minutes and 0 seconds. Thanks for your patience. Info: All our agents are busy helping other customers. Your estimated waiting time is 16 minutes and 0 seconds. Thanks for your patience. You might think i pasted this in wrong, nope your wait time will increase too :D free of charge. It took 25 minutes to cancel the original phone contract that was not activated and within the 14 day cancellation period. At the end i was told by an employee going by Bash: Can you confirm that you understand all of the information I have just read to you, and do you have any questions? Nik: I understand, can you confirm that i have no outstanding bills / charges? Bash: I can agree, as the sim has not been used. Nik: ok thank you Then i waited for two weeks to find that they had put a charge through on my account in the amount of £6 ish. So great i confirmed they wouldnt and me being trusting did NOT cancel the direct debit, they stealth charged me - naturally i immediately cancel the direct debit. So back to the chat box we go - swear at the bot until i get in a queue and finally get someone. Took 45 minutes this time to explain why it was a problem as pasting a transcript copy of the fact i was told no charge would happen was not enough. Eventually they said ok we will refund it and we will add £4 compensation for the trouble. After i asked for compensation. So basically irritated and wanted to be over with i said fine. Now its 1 week later - and they havent refunded me so i'm really getting irritated i bet they charge fees for late payment right? So here i go swear at the bot some more. Takes me over an hour because this person couldnt give a flying frog: Mukelwa Luthuli:I'm so sorry about the inconvenience however I am chatting to more than person. I am reviewing your complaint I will be with you shortly. I'm so sorry for the delay. Yeah they literally left me sitting for upwards of 10 minutes between answers. No kidding. So here we are waiting for them to cook baguettes each time i give an answer because they have another 30 chumps to string along. And they tell me they didnt pay as i cancelled the direct debit, no sheet. So i ask that this be set as deadlocked as i was NOT happy and want to go to the ombudsman. They said impossible as i already closed the original complaint. And i question how it can be closed when the absolutely failed to do what they said they would? so for this exchange we are like 2 tuna mayo and 1 cheese & tomato done (30 minutes) to get to this point - because this guy gets paid for the amount of time he talks to a customer not how happy they are. And he finally says they will email me from the complaints department later and deal with it. So im down 3 hours of my life because i decided i might go with a contract with them. You want this - be my guest your buffet of 10 minute cooking periods to talk to them about ANYTHING. Oh incase you think "ah ill just ask for a manager": Nik at 18:10, Dec 18: please get a manager Mukelwa Luthuli at 18:11, Dec 18: Please grant me a moment I am getting a manager for you Nik. Nik at 18:15, Dec 18: 5 minutes to get a manager. Mukelwa Luthuli at 18:17, Dec 18: Thank you for waiting. I'm afraid my manager is currently busy and I have logged a complaint on your behalf please see the summary of your complaint below: Customer is unhappy with our live chat processes as it is very slow and takes up all her time. The reference number is 224849XXX. Yeah in the time that they took to tell me nope no manager i had a sex change.. So its clear they really care about the customer, they find a way to avoid dealing with them by making the process as hard as possible and”

Helpful Report

Posted 3 years ago

“Awful service, would avoid. You can't speak to anyone and live chat is a waste of time, taking 2-3 minutes to start responding each time.”

Helpful Report

Posted 3 years ago

iD Mobile is rated 1.2 based on 467 reviews