iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 480 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“These guys are the worst of the worst. Tried to cancel my monthly SIM only contract but it is impossible to speak to a human being or cancel online. There is no working phone number, no contact email address and the help section of the website is a maze of generic responses that keep sending you back to square one. The "online help" is hosted by chat bots so if you need to talk about anything specific to your account there is no help. On top of this they then sent my account to a debt collector over a very small amount of money they believed I owed even though there had been no way for me to officially end the contract. The worst company I have ever dealt with in my entire life. Unless you enjoy poor customer service, stress and a damaged credit rating avoid like the plague. These guys are CRIMINALS.”

Helpful Report

Posted 4 years ago

“Awful company I Had no problem for the 24 month contract offered me a rolling one for £5 which i agreed. I then canceled the contract which they were still charging me for then they sent it to a debt collector who placed a marker on my credit score. I asked them to remove it which they refused. I hate this company they are still recently knew and it can be seen by their customer services the £21.05 was paid and they still would not doing anything>”

Helpful Report

Posted 4 years ago

“Tried signing up as a new customer web site was useless .just kept sending me boring generated text saying if I don’t hurry up and sign up I’m going to miss out..thank god I didn’t the reviews are shocking can’t understand why people haven’t reported them to the regulater”

Helpful Report

Posted 4 years ago

“Trying to cancel a contract as I don’t want it renewed. I can’t seem to do it on line . I’ve rang up three times and there asking me stupid questions so I thought I would go on the chat line. And omg they blocked my account as one phone comes out my husbands bank and the other comes out mine and I gave them the wrong bank to the number I’m trying to cancel. So I still have a contract chucked in a draw.”

Helpful Report

Posted 4 years ago

“Im a taxi driver have little to no coverage most of the time and yes the phone's set to roaming very disappointing service.”

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Posted 4 years ago

“I was an ID mobile customer for while, when I found a better deal somewhere else I informed ID mobile on time as it's a monthly contract. On my last day I removed the ID SIM from my mobile phone. Now ID mobile charged for so called " rental line" and said if I don't pay the debt collector will recover the amount for them. I know ID mobile is a monthly contract SIM, and I owed ID mobile nothing. Just waiting for the debt collector to contact me and I'll email all the conversations I had with ID mobile. ID mobile is not an honest company and I'll never get back to it again even it becomes the cheapest network in the UK.”

iD Mobile 1 star review on 23rd October 2020

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“If you are reading this review, never ever use ID Mobile. They are a disgrace of a company. It is impossible to hold of them on the phone and if you request a call back it takes three days for this to happen. The staff there do not are about the brand reputation so please do not believe the promises that their website makes you. I would have rate a zero if possible”

Helpful Report

Posted 4 years ago

“I would have rate zero if possible. Had a contract for two phones and plans with ID MOBILE for two years and before the contract ends i tried to contact them to cancel and switch but their phone number isn’t responsive, tried online chat with no success as well, so finally and after so many trials I sent them an email notifying them I am canceling and then stopped the direct debit, after few months, I received a debt collection notice which i paid to avoid trouble to be shocked by having a default on my credit report which damaged my previously perfect credit record. I tried to resolve the matter by calling them, but they will never admit fault, but I will escalate to whatever authority to right that wrong. This is supposedly a communication company but can’t communicate, and their only viable strategy is damaging their customers. I would’ve included a photo evidence but I am not sure it’s legal.”

Helpful Report

Posted 4 years ago

“Terrible company deliberately make it impossible to end contract within the 14 day cooling off period, the only address to return SIM to within package is not the return address stated I'd mobile...well sadly my balls are not crystal I'd mobile!... Try having a human answer a phone instead of tying eople up in phone menu options ending with a hang up.”

iD Mobile 1 star review on 25th September 2020

Helpful Report

Posted 4 years ago

“Customer service was useless, tried to cancel my account during the lockdown, website was all over the place, not responding the correct log in details, chat service was not available, and despite indicating that the contract could be managed and cancelled online no option was presented under the indicated headings. As a consequence had to pay for extra months., of course they later insisted that I was at fault.”

Helpful Report

Posted 4 years ago

“Charging me for multimedia messages I never sent A/C 07414085513 Just to put you in the picture I had been an ID Mobile customer for nearly two years with no need of contacting their customer services. This was until they billed me for 12 multimedia messages that I never sent. So I contacted them to explain that this was a data error on their behalf .I explained that I remembered receiving a group message from a friend but that I had not replied to this message and that the charges they were billing me for were for me sending 4 messages to the sender of the original message, 4 to his Brother who in the nearly 2 years that I had been with ID Mobile I’d never called or texted and the best bit was that I had sent 4 messages in reply to my own number(laughable). But they still insisted that the data was correct. So after cancelling my contract and moving to another provider I receive my final bill and an accompanied letter saying that as a good will gesture, they would not be billing me for the 4 messages that I had sent to my own number. As you can imagine, I was over the moon with the gesture. (Is this an admission of guilt I wondered)? So you have been warned that when you are billed for none sent multimedia messages, they will not take into account solid evidence that they had a glitch in their system. I also had a similar problem with another company Talk Talk that is associated with the Carphone warehouse; maybe they use the same customer services that are very poor.”

Helpful Report

Posted 4 years ago

“worst company ever,they rip you off and theres never anybody to deal with it.if theres any good reviews on here i promise you now they are fake and done by ID mobile,i ended up with a contract i didnt agree with but no way of changing and network cover is back in the 1990s,stay away theres loads of good deals with good companys out there and no reason to go with ID mobile,there a scam from start to finish,the only thing you can rely on is them taking the money evey month even after you tell them the contract is up”

Helpful Report

Posted 4 years ago

“CANT GET MY PHONE CONNECTED, CANT CONTACT THEM, CANT PHONE THEM , THEY STILL WANT MORE MONEY , DEBT COLLECTION AFTER ME WITH THREATS . NOW 6 MONTHS OF STRESS . I WANT MY MONEY BACK . AND LOOK AT THE COMPLAINTS . AND THEIR UK OFFICE IS CLOSED .”

Helpful Report

Posted 4 years ago

“So hard to cancel contract even after I took out a monthly new one for monthly sim rolling contract .not let me keep my existing number .not compatablewith new contract.”

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Posted 4 years ago

“Unhelpful and deceptive.”

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Posted 4 years ago

“THIS COMPANY IS A SACM!! (Stay away from them) Ordered a phone and paid £50 upfront for the phone. On the day of the delivery ID Mobile rang the delivery company to return the phone to Carphone Warehouse (Dudley) I phoned to ask why they told me to speak to the delivery company and CPW. Both company’s told me it was ID mobile that called for the mobile back. After speaking to one of their reps on their online chat room for almost 5 hours I still could get my money sent back to me or the phone to be delivered again the next day, they told me that I need to contact CPW for my refund even tho I ordered the phone from them and if I order another phone I will have much better results next time. 3 days later I had a message saying my first bill is ready and needs to be paid by the 7th July 2020, why would I pay for a bill for somthing I have never had? Plus why you sending me that if you called for the phone back? Do they not keep records? If they do they don’t keep it very well so imagine how well they keep your data. Another email come through saying I had forgot to download their app to keep on top of my bills and information needed, ‘hang on I’m not the one who has forgot anything, they are’ I kept messaging the company through the live chats in their website to get this situation sorted. I THOUGHT I finally got somthing sorted by re explaining the situation AGAIN AND AGAIN AND AGAIN for the rep to tell me all bills are stopped and I should have a refund within two days...... Two days later I get a letter saying - Sorry you are leaving us, you just now need to pay the last bill. Why would I pay it? Worst thing is this will mess with my credit rating all because of their scam! I really do mean that word SCAM with this company as it’s impossible to get hold of anyone and they don’t store any of your information and just completely rob your money and send you bills knowing you have to pay or your credit rating goes right down. I have never been so stressed, I advice you all stay away as it really isn’t worth the stress and if they do try and take a bill out I will see them in court! STAY AWAY and use a real company! I have kept every conversation with the company ready for along stressful process!”

Helpful Report

Posted 4 years ago

“poor slow coverage.impossible to speak to any one,poor scammers.pay extra go to a proper phone company.not a virtual none exsistant one”

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Posted 4 years ago

“Sim never arrived but they stated billing, impossible to contact them once they locked you into contract. thieves! avoid !!”

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Posted 4 years ago

iD Mobile is rated 1.2 based on 480 reviews